sucs
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Silent Customers Bring Loud Profits — Here's Why Anticipatory Customer Service is Today's True Competitive Edge
Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again. Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's...- Fastlane News
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- customer service sucs
- Replies: 2
- Forum: General Business Discussion
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What are some good books on customer service?
ASK THE AIWhat are some good books on customer service? (This is a test of the forum's new AI-bot)- MJ DeMarco
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- books customer service sucs
- Replies: 31
- Forum: Ask the AI
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Years of learning, now time to engage in actual process
INTROGood morning and hello everyone! I have been silently following along on this forum for some time, and have listened to all three of the books by MJ (Audible versions). I'm re-listening to Unscripted right now after finishing the new Rat Race book, and I'm inspired to actually get started in...- stantechie
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- ideas introduction process saas sucs
- Replies: 3
- Forum: Introductions
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Customer Appreciation Cards, Help!?
Okay so I put up some of my products on the internet a few weeks ago and am starting to see some sales. I want to provide a world class experience to my customers so one little thing I can do is write hand written thank you notes. I wrote a general thank you note that I can twist around to suit...- Richard Greene
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- customer appreciation sucs
- Replies: 6
- Forum: Ideas, Concept Feedback
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Video SUCS
PEOPLESuperior Unexpected Customer Service (SUCS) As far as I'm concerned "Business is about building relationships." I've been sending a manual email to everyone who signed up to my course, and to all the buyers - that's over 150 emails by hand! Except as Gary V says "Marketers ruin everything" -...- Andy Black
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- bonjouro.com sucs
- Replies: 17
- Forum: Managing People, Relationships
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What SUCS about the Slowlane...
SLOWLANEYou know the worst thing about working in the Slowlane? The lack of control in the quality of what you're selling. The place where I work now has a decent product, but there are so many problems that keep plaguing the company without an end in sight. And it's so frustrating to have a customer...- JustKris
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- customer service slowlane sucs
- Replies: 5
- Forum: Mindset and Self-Development
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An excellent example of SCE
PEOPLEAlthough I'm not certain if it was Amazon or MJ Demarco who orchestrated this latest example of Surpassing Customer Expectations (the same principle as SUCS but I like my acronym better), I do know that I've lately received two emails that are a perfect example of the working principle.- ExaltedLife
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- customer service sucs
- Replies: 3
- Forum: Managing People, Relationships
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Your Fastlane Rocket Fuel - Compounding Action Power
GOLD!Can your simple action open a $100 million door? Well, it turns out that in a certain way it can. Straight up, that doesn’t mean I’m sitting on a $100 mil, but I experienced a wonderful example of the astonishing compounding power of execution and action. You get results that are massively...- MustImprove
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- customer service dirty jobs execution mentor problem solving process sucs
- Replies: 34
- Forum: General Business Discussion
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Remember SUCKS vs SUCS??
EXECUTIONIt's been a long time since I posted! I'm collecting complaints left, right and centre. Complaints are trash and negative before Sidewalkers and Slowlaners, but to us, it's good as wealth provided we do something about it. I am positive that those complaints, even from big companies (which are...- ZF Lee
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- sucs
- Replies: 0
- Forum: Process and Execution
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Customer Service That Sucks
WEB/DIGITALAn article about customer service ... customer service that SUCKS vs SUCS. Relevant to B&M and EBiz. Make Your Customers Disciples of your Business! FULL ARTICLE BELOW: Explode Your Business By Dialing In Customer Service That “SUCKSâ€!*|*theFastlaneToMillions.com If you have comments...- MJ DeMarco
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- customer service sucs
- Replies: 0
- Forum: Business Models, Niches, Industries
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