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training staff

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    How to properly "discipline"/train staff? Or should I just get rid of them?

    QUESTION 
    For background I have a cleaning business - I don't want to seem like a dhead but I have had staff not clean areas properly and received complaints from clients about this. Now overall most of my reviews have been around 4-5 stars so I know that the service is good. Our staff are trained, have...

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