I have read several articles recently about a company called Klarna, and how they are replacing hundreds of employees with "AI Agents". Upon further research, it appears that most of the AI Agents are in fact a chatbot. Klara provides Buy-Now-Pay-Later services, so much of their full-time workforce is dedicated to customer service with their usury victims clients. Thus, this AI Agents is fairly easy to understand. It's basically a white-label ChatGPT. To that end, Klarna has not laid anyone off, but rather just allowed natural attrition to drop their workforce by roughly 40% from 3,500 to 2,500.
www.forbes.com
My company builds and maintains small oil and gas refineries. I don't have an army of low-skilled people that can be replaced with a chatbot. In fact, only select people are allowed to talk to the client at all. We don't make pennies off of millions of clients... we make millions off of a handful of clients. Nonetheless, I want to integrate AI Agents into my biz as rapidly as possible.
For one, they can act as a force multiplier for my high-skilled workers. Right now we are using CustomGPT.ai loaded up with codes and standards to help our engineers with research.
That's nice, but I'd like to go a bit deeper. For that, I need something more than a simple chatbot, although the chatbot would be a great interface. Clearly, I need something that can act between various apps. The only thing I've found so far is Zapier, which purports to allow you to build little AI workflows between apps. I'm considering giving it a shot for a simple use case: an HR/Personnel chatbot that can query my company documents, and payroll provider and give the guys answers to common questions they have about hours, time off, benefits, etc.
This chatbot ideally would have its own MS Teams account too. I'm considering making this bot and passing it off as a remote work part time employee (with a fake name and pic) so that my workforce won't refuse to use it. I have found thus far that most people are incredibly resistant to change, and will not use the engineering chatbot although I have found it to be extraordinarily helpful. It typically saves me a few hours per month by knowing every engineering code under the sun.
Thoughts? Is Zapier worth a shot or do y'all have better/other ways to integrate "AI Agents" into your biz?
Klarna's New AI Tool Does The Work Of 700 Customer Service Reps
Klarna's new AI Assistant leverages OpenAI's Large Language Model to do the work of 700 full time customer service agents
www.forbes.com
My company builds and maintains small oil and gas refineries. I don't have an army of low-skilled people that can be replaced with a chatbot. In fact, only select people are allowed to talk to the client at all. We don't make pennies off of millions of clients... we make millions off of a handful of clients. Nonetheless, I want to integrate AI Agents into my biz as rapidly as possible.
For one, they can act as a force multiplier for my high-skilled workers. Right now we are using CustomGPT.ai loaded up with codes and standards to help our engineers with research.
That's nice, but I'd like to go a bit deeper. For that, I need something more than a simple chatbot, although the chatbot would be a great interface. Clearly, I need something that can act between various apps. The only thing I've found so far is Zapier, which purports to allow you to build little AI workflows between apps. I'm considering giving it a shot for a simple use case: an HR/Personnel chatbot that can query my company documents, and payroll provider and give the guys answers to common questions they have about hours, time off, benefits, etc.
This chatbot ideally would have its own MS Teams account too. I'm considering making this bot and passing it off as a remote work part time employee (with a fake name and pic) so that my workforce won't refuse to use it. I have found thus far that most people are incredibly resistant to change, and will not use the engineering chatbot although I have found it to be extraordinarily helpful. It typically saves me a few hours per month by knowing every engineering code under the sun.
Thoughts? Is Zapier worth a shot or do y'all have better/other ways to integrate "AI Agents" into your biz?
Dislike ads? Become a Fastlane member:
Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)
Membership Required: Upgrade to Expose Nearly 1,000,000 Posts
Ready to Unleash the Millionaire Entrepreneur in You?
Become a member of the Fastlane Forum, the private community founded by best-selling author and multi-millionaire entrepreneur MJ DeMarco. Since 2007, MJ DeMarco has poured his heart and soul into the Fastlane Forum, helping entrepreneurs reclaim their time, win their financial freedom, and live their best life.
With more than 39,000 posts packed with insights, strategies, and advice, you’re not just a member—you’re stepping into MJ’s inner-circle, a place where you’ll never be left alone.
Become a member and gain immediate access to...
- Active Community: Ever join a community only to find it DEAD? Not at Fastlane! As you can see from our home page, life-changing content is posted dozens of times daily.
- Exclusive Insights: Direct access to MJ DeMarco’s daily contributions and wisdom.
- Powerful Networking Opportunities: Connect with a diverse group of successful entrepreneurs who can offer mentorship, collaboration, and opportunities.
- Proven Strategies: Learn from the best in the business, with actionable advice and strategies that can accelerate your success.
"You are the average of the five people you surround yourself with the most..."
Who are you surrounding yourself with? Surround yourself with millionaire success. Join Fastlane today!
Join Today
