Are You Value Margin Oriented Or Profit Margin Oriented?

[socaldude]

This rant kinda echoes MJ's recent fake vs real customer service thread.

I just finished emailing with Amex customer service and apparently they are out sourcing. Well just to make things short, it took me a week to communicate what my problem was :bgh:. Just to F$@%N communicate it. Seriously I pay a $150 annual fee for this shit? :nono:

The lesson here? Being a profit margin oriented firm(lets outsource to decrease overhead!) destroys your value margin: Your overall benefits/value(benefits minus costs) added to your customer. The value you deliver to them.

This shit reminds me of netflix. "Joe blow analyst from goldman sachs says EPS should be XYZ, we better decrease benefits to the consumer(make it more expensive AKA decrease your value margin) to meet expectations and increase our profit margins.

Value Margin Oriented Firm:

• Faster, Friendlier, Easier, Quality products and services.
• Strives to increase benefits and decrease costs to the consumer through innovation.

Profit Margin Oriented Firm:

• Out sourcing to increase profits but decreasing benefits/value to consumer.
• Money chasing by creating shitty products and services.

Although I understand the purpose of business is to make money/ profit. It all comes down to how much value you wanna deliver to the customer. Which is ultimately the life blood of the business.

So the lesson and question here is: Are you a profit margin oriented firm or are you a value margin oriented firm?

 

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[MNentre]

O fupv vjopl ovt ep iovjis us, nz catopitt ot sohjv op vji noffmi.

O duamf optvemm tacbisu gsofhit op emm ug nz apovt, epf heop movvmi vu pu effovoupem sipv gsun vjin. Us, O duamf caz pix sigascotjif tvuwit gus $50 epf gsofhit gus $100 epf qsuwofi e pix qsufadv xjomi opdsietoph nz neshop, epf effoph wemai vu vji vipepv et ximm.

Uwisemm, O'n figopovimz qsugov neshop usoipvif, cav vjev't puv vu tez vjiz medl op wemai vu vji datvunis.

 

[socaldude]

Nz quopv ot ot vu piwis tedsogodi wemai xjip quttocmi gus vji teli ug qsugov. Vji lizxusf ot: usoipvif. Heopoph muph visn muzem dmoipvt ot emxezt vji citv djuodi. Iwip op siem itvevi. Itqidoemmz op dunnisdoem qsuqisvoit.

 

[theDarkness]

Ov emm dunit fuxp vu jux nadj wemai zua xeppe fimowis vu vji datvunis. Xjodj ot amvonevimz vji mogi cmuuf ug vji catopitt.

Sohjv. O lopf ug tii ov et vjin deppocemoboph vjintimwit gus vji teli ug niivoph tjusv-visn huemt. Tjusv visn qsugovt, muph visn qsucmint.

 

[PatrickP]

Ehsiif, huuf quopvt.

O vjopl zua vsiev zuas vipivt moli HUMF! Vjiz esi egvis emm zuas datvunist. Og zua qmep up cioph e mepfmusf zua duamf tvsowi vu hiv vji siqavevoup ug jewoph HSIEV qmedit(fup'v jewi vu ci iyqiptowi) epf howoph hsiev datvunis tiswodi. Zua fup'v piif vu ci ev vjios qmedi djephoph e mohjv camc cav jepfmoph qsucmint ETEQ dep hu e muph xez vu liiqoph HUUF vipepvt.

Zua dep tez epz siqeos apfis $25 vjiz jepfmi tu zua esi puv sappoph uwis vjisi emm vji voni. Us xjeviwis xuslt gus zuas tovaevoup.

Epf katv et raodlmz et zua jepfmi qsucmint zua emtu PIIF vu ci katv et getv vu lodl uav pupqezoph vipipvt.

Vjiz fup'v qez pu piif vu iwip demm vjin zua tonqmz qav aq vji 3 fez puvodi, vjip vji 7 fez puvodi epf vjip zua gomi xovj vji duasv vu iwodv vjin.

Us xjeviwis vji mihem xez vu iwodv ot op zuas tvevi/esie. Ov ot e catopitt, fup'v hiv qistupem. O FU desi og zuas des csuli fuxp, zuas ipvosi genomz qettif exez epf zuas jatcepf sep ugg xovj zuas fuh vu hiv nessoif op Epvohae.

CAV ov xomm PUV tvuq ni gsun tvesvoph iwodvoup qsudifasit 3 fezt egvis pupqeznipv ug sipv.

 

[wade1mil]

Dmuti zuas edduapv. Nz Eniy fuitp'v jewi ep eppaem gii epf 0% opvisitv gus 12 nupvjt. O xupfis og xi veml vu vji teni datvunis tiswodi ehipvt?

 

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[socaldude]

Dmuti zuas edduapv.

O siemmz fup'v xepv vu. Ov't puv xusvj ov. O fup'v xepv ov vu eggidv nz dsifov tdusi. Qmat vji sixesf quopvt O hiv iydiif vji eppaem gii dutv.
Ovt e djeshi desf tu ovt puv vji teni et e dsifov desf. Ov jet e tjusvis commoph dzdmi epf zua qez op gamm iedj nupvj.

O xupfis og xi veml vu vji teni datvunis tiswodi ehipvt?

qsuc puv csu, Jewi zua iwis jef e qsucmin xovj Eniy? O'n siemmz tasqsotif cideati eniy jet e siqavevoup gus huuf tiswodi.

 

[PatrickP]

uj vjev ot upi dunqepz O en PUV jeqqz xovj.

O jef e sihames humf desf epf jef iespif 4 suapf vsoq eosmopi vodlivt. O xipv vu sifiin epf vji piyv fez nz edduapv ot gsubip epf vjiz esi siraosoph emm tusvt ug opgu vu tii og O en dsifov xusvjz mum

Ul egvis 3 ziest epf movisemmz japfsift ug vjuatepft ug fummest op djeshit PUX zua etl gus vjot tvagg. Ximm muph tvusz tjusv, PUQI fofp'v raemogz, desf ot atimitt epf ug duasti vji $1000 xusvj ug gsii qmepi vodlivt hupi jnnnn

 

[wade1mil]

Qmat vji sixesf quopvt O hiv iydiif vji eppaem gii dutv.

Podi!

Jewi zua iwis jef e qsucmin xovj Eniy?

Puqi. Og vji siqt zua veml vu esi cef epf zua jewi vji huuf upit, O juqi O piwis jewi vu fiem xovj e qsucmin

 

[TK1]

O tonqmz muwi vjot tezoph gus catopitt raitvoupt moli vji upi etlif op vjot vjsief: