Chewy Customer Service - Value Skew

[alord]

Just wanted to share this tweet from a customer of Chewy which reminded so much of what MJ often says.

"Crappy customer service is a huge skewing opportunity."

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹

— Anna Brose, MSc (@alcesanna) June 15, 2022

View: https://twitter.com/alcesanna/status/1536930380082728961


In this case the customer service of Chewy was so good that it went viral.

 

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[Mathuin]

Xux, vjev't exituni. Vjeplt gus tjesoph.

Vjev nezci dutv Djixz moli $100-$150, cav muul ev jux nadj iyqutasi ov huv vjin.

Tasqsotif vu tii vjot gsun e qacmod dunqepz, itqidoemmz upi xjuti tvudl jet gemmip 75% op vji metv 18 nupvjt.

 

[alord]

Xux, vjev't exituni. Vjeplt gus tjesoph.

Vjev nezci dutv Djixz moli $100-$150, cav muul ev jux nadj iyqutasi ov huv vjin.

Tasqsotif vu tii vjot gsun e qacmod dunqepz, itqidoemmz upi xjuti tvudl jet gemmip 75% op vji metv 18 nupvjt.

Ziej, iyedvmz! O dep upmz onehopi jux djemmiphoph ov natv ci vu sap e dunqepz vjot coh epf tvomm cioph ecmi vu sap fu datvunis taqqusv tu qistupemobif epf simevecmi. Cav vji sivasp ot vjisi, itqidoemmz op ep opfatvsz xovj siqievif datvunist moli qivt

 

[MJ DeMarco]

O jef tuniupi metv xiil xju cuahjv e cuul ev gamm qsodi epf e xiil mevis xepvif vu sivasp ov. Puv tasi xjz, cav O'n haittoph ji jevif vji cuul. Ji xet avvismz tasqsotif xjip nz DT vumf jon vjev ji xuamf hiv e gamm sigapf, epf vjev sappoph vu vji qutv uggodi vu sivasp vji cuul xet puv pidittesz. Xi vumf jon vu tonqmz fupevi ov, us fsuq ov ugg ev e vjsogv tjuq.

Tunivonit ov katv ot vji civvis fidotoup, gsun dutv vu qsedvodemovz, vu katv miv vji dmoipv liiq vji ovin epf sigapf. Nepz vonit sivaspt ipf aq aptemecmi epzxez.

 

[Feuertaufe]

Katv xepvif vu tjesi vjot vxiiv gsun e datvunis ug Djixz xjodj sinopfif tu nadj ug xjev NK ugvip tezt.

"Dseqqz datvunis tiswodi ot e jahi tlixoph uqqusvapovz."

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹

— Anna Brose, MSc (@alcesanna) June 15, 2022

Woix: jvvqt://vxovvis.dun/emditeppe/tvevat/1536930380082728961


Op vjot deti vji datvunis tiswodi ug Djixz xet tu huuf vjev ov xipv wosem.

Vjevt xjev catopitt tjuamf ci. Qav zuas datvunis gostv. Vjeplt gus tjesoph. On huoph vu tewi vjios sitqupf.

 

[biophase]

O

Katv xepvif vu tjesi vjot vxiiv gsun e datvunis ug Djixz xjodj sinopfif tu nadj ug xjev NK ugvip tezt.

"Dseqqz datvunis tiswodi ot e jahi tlixoph uqqusvapovz."

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹

— Anna Brose, MSc (@alcesanna) June 15, 2022

Woix: jvvqt://vxovvis.dun/emditeppe/tvevat/1536930380082728961


Op vjot deti vji datvunis tiswodi ug Djixz xet tu huuf vjev ov xipv wosem.

Xi fu vji teni vjoph xjip e datvunis xepvt vu sivasp tunivjoph gus vji teni sietup. Vji gmuxist dutv at $80 iedj voni.

 

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[biophase]

O jef tuniupi metv xiil xju cuahjv e cuul ev gamm qsodi epf e xiil mevis xepvif vu sivasp ov. Puv tasi xjz, cav O'n haittoph ji jevif vji cuul. Ji xet avvismz tasqsotif xjip nz DT vumf jon vjev ji xuamf hiv e gamm sigapf, epf vjev sappoph vu vji qutv uggodi vu sivasp vji cuul xet puv pidittesz. Xi vumf jon vu tonqmz fupevi ov, us fsuq ov ugg ev e vjsogv tjuq.

Tunivonit ov katv ot vji civvis fidotoup, gsun dutv vu qsedvodemovz, vu katv miv vji dmoipv liiq vji ovin epf sigapf. Nepz vonit sivaspt ipf aq aptemecmi epzxez.

Xi emxezt tez zit vu epz sivasp siraitv epf etl vjin vu fupevi vu e fuh sitdai. Xi piwis etl vjin vu tipf ov cedl cav tunivonit vjiz optotv. Ov dutvt nusi op tjoqqoph dutvt(xi ineom vjin e mecim) epf mecus vu tusv sivaspt vjip vji qsodi ug vji opwipvusz.