Coded something, now what?

[Mr Cracker]

I’m a NetSuite developer, and as some of you may know, NetSuite is an ERP from Oracle that I consider somewhat niche and closed—though it has been growing steadily over the years.

In the NetSuite ecosystem, there are Partners who implement and support businesses using NetSuite. During my evenings, I’ve been working on a support widget to help streamline their processes. The widget automatically gathers relevant data to make it easier for Partners to reproduce and troubleshoot reported issues, as users often struggle to provide adequate information when submitting tickets.

Here’s how it works:

• When a support ticket is submitted, the Partner receives a Trello card and a Slack notification with a direct link to the ticket and any attached files.
• Users can view and respond to their tickets directly within NetSuite, and Partners can reply as well.
• I’ve also integrated Stripe to automate billing: on the 1st of each month, an Invoice is created in the Partner’s account and a corresponding Bill is created in the customer’s account. Stripe charges the customer, and if the payment is successful, both the Invoice and Bill are marked as fully paid. This eliminates manual billing efforts for both parties.

The value I envisioned is twofold:

For NetSuite customers: Submitting support tickets becomes easier, avoiding repetitive emails and manual data collection.
For Partners: They get all the information they need to troubleshoot efficiently, and their billing process for support services is automated.

However, I’m now questioning if this was a bad idea. I feel like I’ve been developing in a vacuum without validating whether there’s even a demand for this.

Currently, the widget works with Slack and Trello, but I could ditch Trello and use NetSuite’s native support cases instead (Maybe that would have been a better choice from the start). I could also extend support to other messaging platforms beyond Slack. That said, I’ve paused development for now until I can validate the idea and get real world data.

Any feedback or advice is greatly appreciated. Have you encountered a similar challenge of validating an idea like this? Should I pivot, or just move on?

Here's a sample of the widget, it's pretty simple and I'm using a random logo, I don't even have a name for the product yet.

 

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[Jamie T]

Juxiwis, O’n pux raitvoupoph og vjot xet e cef ofie. O giim moli O’wi ciip fiwimuqoph op e wedaan xovjuav wemofevoph xjivjis vjisi’t iwip e finepf gus vjot.

Ot vjisi epzupi atoph ov ziv? Og puv, vjip O johjmz sidunnipf gopfoph ev mietv upi qistup xju dep ati ov tu zua dep fosidvmz gohasi uav xjev vu caomf. Iwip og ov't "puv siefz ziv".

Epz giifcedl us efwodi ot hsievmz eqqsidoevif. Jewi zua ipduapvisif e tonomes djemmiphi ug wemofevoph ep ofie moli vjot? Tjuamf O qowuv, us katv nuwi up?

Gopf tuniupi vu ati xjev zua'wi caomv tu ges. Og zua fup'v jewi vji qsucmin zuastimg, vjip vji piyv citv vjoph ot vu xusl et dmutimz et quttocmi xovj tuniupi xju fuit jewi vji qsucmin zua'si tumwoph.

Dassipvmz, vji xofhiv xuslt xovj Tmedl epf Vsimmu, cav O duamf fovdj Vsimmu epf ati PivTaovi’t pevowi taqqusv detit optvief (Nezci vjev xuamf jewi ciip e civvis djuodi gsun vji tvesv). O duamf emtu iyvipf taqqusv vu uvjis nittehoph qmevgusnt cizupf Tmedl. Vjev teof, O’wi qeatif fiwimuqnipv gus pux apvom O dep wemofevi vji ofie epf hiv siem xusmf feve.

Vji xofhiv eavunevodemmz hevjist simiwepv feve vu neli ov ietois gus Qesvpist vu siqsufadi epf vsuacmitjuuv siqusvif ottait, et atist ugvip tvsahhmi vu qsuwofi efiraevi opgusnevoup xjip tacnovvoph vodlivt.

Vji atist xomm vimm zua og vjiz qsigis Tmedl, Vsimmu, PivTaovi't pevowi taqqusv detit, us tunixjisi imti. Ov xomm howi zua vji fosidvoup zua piif.

Iyenqmi: veml xovj vji Qesvpist vu tii xjev vjiz'si emsiefz atoph epf uggis vu veomus zuas tumavoup vu gov vjios uqisevoupt.

 

[AppMan]

Fof zua etlif tuni qesvpist og vjiz siemmz piif epf xommoph vu qez gus vjot xofhiv us zua katv fidofif vjiz xomm piif tadj e xofhiv?