Count Anthony
PARKED
- Joined
- Jul 21, 2011
- Messages
- 7
Rep Bank
$50
$50
Good day to all within this forum:
My name is Anthony and I come before you today as a rookie and claim ignorance when it comes to the realm of... “Money Makingâ€... after reading the TMF , I have done a lot of brooding and took the advice and listened to what many have been complaining about. CUSTOMER SERVICE or shall I say... Phone Customer Service is one of the highly spoken of thus far from my experience of observation and listening to others whether it is at my Job, train, people walking...etc. I myself am I CSR too at my job and I had come up with an idea.
I have surfed the web, researched and attempted to find all kinds of websites or forums that had to deal with customer service ratings and reviews. The common theme for most of these websites that I have noticed is nothing but TERRIBLE reviews regardless of what industry or business the consumer called and asked for assistance about their situation. RARELY had I seen good reviews. We all know Customer Service which to me is just a Professional term of “being polite†is a rare skill now a days. This is just a rough draft idea but it is an idea, I thought to myself... these websites have a lot of reviews about they were served by these CSRs, what if I one up these websites and create a community forum that will allow my audience to see in whom to speak to when a customer wants quality service. If I call T-mobile and John the CSR calls and helps me out with everything he can do, I would simply say on that website. “Call T-mobile and ask for John for he gives exemplifies extrodinorary customer service “ WE ALL KNOW it’s not the company but WHO you spoke to that represented the company.
Now how does this help my audience...? They will see posts of other forum community posting what numbers to call and ask for that individual in whom they have spoken that served them tremendously. I would rather research and find out who to talk to then randomly call and have a 50/50 chance of receiving someone who is rude and in the end I become irritated and start posting how “that company did not do anything for me “etc ... the first part of this process is strictly to generate Web Traffic and Harbor a vast community before I even start considering ways to make money out of this … have to fill a need .. Dig first, money later. Any thoughts or comments would be greatly appreciated …
Anthony
My name is Anthony and I come before you today as a rookie and claim ignorance when it comes to the realm of... “Money Makingâ€... after reading the TMF , I have done a lot of brooding and took the advice and listened to what many have been complaining about. CUSTOMER SERVICE or shall I say... Phone Customer Service is one of the highly spoken of thus far from my experience of observation and listening to others whether it is at my Job, train, people walking...etc. I myself am I CSR too at my job and I had come up with an idea.
I have surfed the web, researched and attempted to find all kinds of websites or forums that had to deal with customer service ratings and reviews. The common theme for most of these websites that I have noticed is nothing but TERRIBLE reviews regardless of what industry or business the consumer called and asked for assistance about their situation. RARELY had I seen good reviews. We all know Customer Service which to me is just a Professional term of “being polite†is a rare skill now a days. This is just a rough draft idea but it is an idea, I thought to myself... these websites have a lot of reviews about they were served by these CSRs, what if I one up these websites and create a community forum that will allow my audience to see in whom to speak to when a customer wants quality service. If I call T-mobile and John the CSR calls and helps me out with everything he can do, I would simply say on that website. “Call T-mobile and ask for John for he gives exemplifies extrodinorary customer service “ WE ALL KNOW it’s not the company but WHO you spoke to that represented the company.
Now how does this help my audience...? They will see posts of other forum community posting what numbers to call and ask for that individual in whom they have spoken that served them tremendously. I would rather research and find out who to talk to then randomly call and have a 50/50 chance of receiving someone who is rude and in the end I become irritated and start posting how “that company did not do anything for me “etc ... the first part of this process is strictly to generate Web Traffic and Harbor a vast community before I even start considering ways to make money out of this … have to fill a need .. Dig first, money later. Any thoughts or comments would be greatly appreciated …
Anthony
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