MJ DeMarco
I followed the science; all I found was money.
Staff member
FASTLANE INSIDER
EPIC CONTRIBUTOR
LEGACY MEMBER
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This is a Public Service Announcement.
[START]
Some of you might have noticed yesterday that the forum was down for 1 hour.
At the time, I was experimenting with a data export and whatever I did, screwed up the database. Mind you, I did NOTHING to change software configuration. While I was working, my application hung. When I revisited the forum I got this "Database error" message.
I restarted Apache. I restarted MySql. Review logs. Reboot. Check the database... it's still there. Everything looked normal and exactly the way it was before I started messing around with a data export.
After spending 20 minutes looking for a fix, and not finding one, I posted a support ticket at my webhost, LiquidWeb.
Within MINUTES, they had a guy looking into it.
Ten minutes later, the problem was resolved.
This is the DIFFERENCE between a ROCK STAR webhosting company full of awesomeness and one that sucks: Instead of reading my support ticket and saying "Oh, we don't support that" OR "Oh, we don't troubleshoot 3rd party software" they didn't flinch: They investigated and found the issue immediately.
This is one of many instances when LiquidWeb has bailed me out on a technical issue that I could not figure out.
Each time, they helped WITHOUT grievance, complaint or issue.
I bring this up because in the past, I've dealt with webhosting companies who suck. Yes, they plain suck in all ways you can possibly suck. Upon encountering support issues, I experienced this:
1) They don't respond to support requests timely (literally takes hours, to days to respond ... LW does in minutes, yes, literally minutes! Can you imagine??)
2) When they do respond, they fight you on your issue trying desperately not to help, and instead, deploy standard "policy" excuses...
And the company who did this to me in the past? They're now out of business. How righteous.
For anyone needing reliable hosting and you ARE NOT the most technical, Liquid Web is awesome. They are more expensive than your regular host but IMO, it's worth every penny. Regular is regular for a reason.
This is a Public Service Announcement.
[END]
[START]
Some of you might have noticed yesterday that the forum was down for 1 hour.
At the time, I was experimenting with a data export and whatever I did, screwed up the database. Mind you, I did NOTHING to change software configuration. While I was working, my application hung. When I revisited the forum I got this "Database error" message.
I restarted Apache. I restarted MySql. Review logs. Reboot. Check the database... it's still there. Everything looked normal and exactly the way it was before I started messing around with a data export.
After spending 20 minutes looking for a fix, and not finding one, I posted a support ticket at my webhost, LiquidWeb.
Within MINUTES, they had a guy looking into it.
Ten minutes later, the problem was resolved.
This is the DIFFERENCE between a ROCK STAR webhosting company full of awesomeness and one that sucks: Instead of reading my support ticket and saying "Oh, we don't support that" OR "Oh, we don't troubleshoot 3rd party software" they didn't flinch: They investigated and found the issue immediately.
This is one of many instances when LiquidWeb has bailed me out on a technical issue that I could not figure out.
Each time, they helped WITHOUT grievance, complaint or issue.
I bring this up because in the past, I've dealt with webhosting companies who suck. Yes, they plain suck in all ways you can possibly suck. Upon encountering support issues, I experienced this:
1) They don't respond to support requests timely (literally takes hours, to days to respond ... LW does in minutes, yes, literally minutes! Can you imagine??)
2) When they do respond, they fight you on your issue trying desperately not to help, and instead, deploy standard "policy" excuses...
- "We don't support that" (sends a link to mysql documentation)
- "We don't support 3rd party software" (sends a link to the vbulletin troubleshooting page)
- "This isn't a server issue, please contact the software provider" (sends a link to vbulletin)
- "Please contact your administrator to resolve." (if I had a f*cking admin, would I be contacting you a-holes?)
And the company who did this to me in the past? They're now out of business. How righteous.
For anyone needing reliable hosting and you ARE NOT the most technical, Liquid Web is awesome. They are more expensive than your regular host but IMO, it's worth every penny. Regular is regular for a reason.
This is a Public Service Announcement.
[END]
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