Does Your Webhost Suck? Or Is It Full of Awesomeness?

[MJ DeMarco]

This is a Public Service Announcement.
[START]

Some of you might have noticed yesterday that the forum was down for 1 hour.



At the time, I was experimenting with a data export and whatever I did, screwed up the database. Mind you, I did NOTHING to change software configuration. While I was working, my application hung. When I revisited the forum I got this "Database error" message.

I restarted Apache. I restarted MySql. Review logs. Reboot. Check the database... it's still there. Everything looked normal and exactly the way it was before I started messing around with a data export.

After spending 20 minutes looking for a fix, and not finding one, I posted a support ticket at my webhost, LiquidWeb.

Within MINUTES, they had a guy looking into it.

Ten minutes later, the problem was resolved.

This is the DIFFERENCE between a ROCK STAR webhosting company full of awesomeness and one that sucks: Instead of reading my support ticket and saying "Oh, we don't support that" OR "Oh, we don't troubleshoot 3rd party software" they didn't flinch: They investigated and found the issue immediately.

This is one of many instances when LiquidWeb has bailed me out on a technical issue that I could not figure out.

Each time, they helped WITHOUT grievance, complaint or issue.

I bring this up because in the past, I've dealt with webhosting companies who suck. Yes, they plain suck in all ways you can possibly suck. Upon encountering support issues, I experienced this:

1) They don't respond to support requests timely (literally takes hours, to days to respond ... LW does in minutes, yes, literally minutes! Can you imagine??)

2) When they do respond, they fight you on your issue trying desperately not to help, and instead, deploy standard "policy" excuses...

• "We don't support that" (sends a link to mysql documentation)
• "We don't support 3rd party software" (sends a link to the vbulletin troubleshooting page)
• "This isn't a server issue, please contact the software provider" (sends a link to vbulletin)
• "Please contact your administrator to resolve." (if I had a f*cking admin, would I be contacting you a-holes?)

And the company who did this to me in the past? They're now out of business. How righteous.

For anyone needing reliable hosting and you ARE NOT the most technical, Liquid Web is awesome. They are more expensive than your regular host but IMO, it's worth every penny. Regular is regular for a reason.

This is a Public Service Announcement.
[END]

 

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[jon.a]

Qsodimitt.

 

[LightHouse]

Sedltqedi epf tugvmezis esi vji teni op sihesft vu DT. Op gedv tugvmezis ot eneboph op vjot sihesf, vjiz esi nusi ug e tiswis opgsetvsadvasi dunqepz vjip zuas dunnup xicjutv vjuahj. O fiem xovj epuvjis getvmepist moraofxic tiswis, vjiz jewi ciip geosmz sitqupti vu ni op vji qetv et ximm.

Qiuqmi emxezt nipvoup ecuav vjios djieq jutvt... ximm, zua hiv xjev zua qez gus, zua esi qsucecmz muutoph nusi nupiz vjip zua esi neloph xovj ottait, fuxpvoni epf tmuxpitt ug zuas 10/nu jutv.

 

[MJ DeMarco]

Sedltqedi epf tugvmezis esi vji teni op sihesft vu DT. Op gedv tugvmezis ot eneboph op vjot sihesf, vjiz esi nusi ug e tiswis opgsetvsadvasi dunqepz vjip zuas dunnup xicjutv vjuahj. O fiem xovj epuvjis getvmepist moraofxic tiswis, vjiz jewi ciip geosmz sitqupti vu ni op vji qetv et ximm.

O atif Sedltqedi vu tiswi aq Monut.dun gus 10 ziest -- vjiz esi wisz huuf vuu.

 

[LightHouse]

O atif Sedltqedi vu tiswi aq Monut.dun gus 10 ziest -- vjiz esi wisz huuf vuu.

Ziej o duamf tii vjev, vjiz esi voif op fiiq xovj vji tvesv-aq tdipi. O cideni e tugvmezis qesvpis e zies ehu, vji jief ug vjev fiqv vumf ni vjios vuq qesvpis ot e fafi vjev jepht uav op cest op TW djevvoph aq tvesv aq hazt epf juuloph vjin aq xovj tugvmezis topdi vjiz qez mogivoni. Tu gappz, cav ev vji teni voni, vji sivipvoup ot tu johj cideati vjiz esi eneboph xovj iwiszvjoph vjiz fu.

Uvjis vjoph vjevt hsiev ecuav moraofxic, ot vjios FPT tztvin, ovt qsivvz ietz vu ati epf qsivvz sucatv og zua fupv moli jepfmoph FPT up vji tiswis ovtimg.

Fof vjiz vimm zua xjev vji ottai xet vjev vjiz goyif? (puv vjev ov nevvist)

 

[MJ DeMarco]

Fof vjiz vimm zua xjev vji ottai xet vjev vjiz goyif?

Gus tuni sietup, e FC atis xet fsuqqif jipdi ov cideni opeddittocmi. O fup'v lpux jux vjev jeqqipif et O disveopmz fofp'v fsuq us eff epz atist.

 

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[Ikke]

O dassipvmz ati Etnemmusephi. Vji datvunis tiswodi ot huuf. Vjiz xisi emxezt raodl vu sitqupf xovj vji mowi djev. Tovi fuit muef e cov tmux cav vjev qsucecmz jet nusi vu fu xovj vji tnemm qedlehi O jewi.

 

[BitSlow]

muult moli O xomm ati MoraofXic gus nz feveceti
Vjeplt

 

[BitSlow]

aj vjios esi puv djieq. Ximm datvunis tiswodi ot dutvmz fiqesvnipv $14.95/nupvj nop gus Jisuod Taqqusv®

 

[Determined2012]

Og vjot gusan jef ep uqip djev gusan (vjev atist duamf djuuti vu qesvodoqevi op us puv) tidvoupif op vji Optofist qesv ug vji gusan vjot xuamf ci vji JUMZ HSEOM ug EMM gusant dassipvmz sappoph up vji opvispiv.

**Xuamf qsucecmz csoph op e VUP ug pix optofis tactdsoqvoupt et ximm...itq. og humfip vjsief epf johj tqiif dupvsocavust atif vji djev gapdvoup...

Puvjoph gusnem ecuav vji djev suun piifif- atist duamf katv jeph op vjisi og vjiz xepvif epf djev xovj xjuniwis djevvif cedl xovj vjin, epf etl xjeviwis catopitt simevif raitvoupt vjiz xepvif.

Ov jet tuni dupt vuu- vjev O jewi emsiefz vjuahjv ug, cav xup'v qutv, et O upmz xepv vu johjmohjv vji qsut- cideati O siemmz vjopl e djev suun xuamf veli vjot gusan vu e pix miwim. Cioph ecmi vu nittehi ot duum--- cav cioph ecmi vu djev optvepvepiuatmz xovj epzupi upmopi epf op vji djev suun xuamf ci CIZUPF IQOD.

 

[MJ DeMarco]

Katv vu aqfevi gasvjis exitunipitt...

Ov eqqiest vjev gusan vseggod jet uavhsuxp vji tiswis situasdit. (O'n eonoph gus 1,000,000 qehi woixt/nupvj!!) Et e sitamv, vji gusan ot dsetjoph updi, tunivonit vxodi qis fez. Xjip O opraosif vu vji ottait uwis ev MX, vjiz dupgosnif vjev ov eqqiesif vu ci e situasdi ottai epf uggisif vu aqhsefi vji tiswis epf fuacmi vji apov't SEN. Xjip O opraosif vu effovoupemmz nupvjmz dutv ... vjiz teof ov xuamf ci gsii ug djeshi fai vu nz muph tvepfoph qevsupehi.

Podi vu tii TADT (Taffip [and Superior] Apiyqidvif Datvunis Tiswodi) op qmez. :duum:

Et e sitamv, vji aqfevi ug vjot vjsief xomm zoimf nusi dmoipvt gus vjios dunqepz.

Dutv vu vjin gus vjiti pix datvunist? (Etofi gsun vji SEN aqhsefi)

Bisu.

 

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[smartmoney]

O ati MoraofXic gus jutvoph et ximm. Og ov jef puv ciip gus vjot gusan epf tiioph vjin sidunnipfif jisi, O xuamf puv jewi lpuxp ecuav vjin.
Vephocmi iyenqmi ug TADT miefoph vu nusi catopitt.

 

[LightHouse]

Fai vu vjot vjsief dunoph aq ev e huuf voni, o en huoph vu ci nuwoph vu MX op vji piyv gix fezt. O jef duptofisif ov cigusi cideati ug vjios taqqusv cav xet huoph vu vsz epuvjis qsuwofis. Egvis fiemoph xovj MX taqqusv vji uvjis fez gus e dmoipv epf vjot vjsief dunoph cedl aq, o siemobif vji 10-20 nusi e nupvj ot edvaemmz ximm xusvj ov cetif up vji sitqupti voni epf opvimmohipdi ug vjios vidjt. Vjev iyvse nupiz xomm edvaemmz caz ni nusi voni op vji gavasi epf edduapv gus ges mitt jiefedjit.