MJ DeMarco
I followed the science; all I found was money.
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**** Sigh ****
Allow me to vent ...
As you know, I sold my company about 18 months ago. The owners still pay me for periodic consulting to get my opinion. They have spent the last year redeveloping my site for the future ... basically, they wiped the slate clean (my format) and started anew.
Because I felt the management team was solid, I also reinvested $100K back into my company. I fear that was a mistake.
Recently, the company launched a "new version" of my site and wow, am I angry ... to the point I feel the new website compromises my integrity and reputation that I've built for years. People still associate me with the website. The new website looks great, but my customers are angry to the point they are causing a mass exodus. And let me tell you ... they have a reason to be angry. I am fearful for the future.
In my story, I write about the perilous preoccupation with revenue maximization ... it appears the new owners are not immune -- I'm sure over the next few weeks, perhaps months, revenue will skyrocket ... at least short term. What is being compromised however, is service and product. Bad product. Bad service. More cost. It is a prescription for a fast ascent followed by a quick bottom.
I wrote the CEO a note voicing my displeasure and also a prediction that the company would be out of business in 8-14 months if things are not changed.
I don't have anything clever to say ... no tasty tidbit, no lesson to be learned -- I'm just a little saddened at seeing my baby going down in flames, and a piece of my reputation with it. :smxE:
~ MJ
PS: Please, some of you know my company -- please do not say it publicly -- if my clients saw this post it would create a bigger firestorm than there already is. I just felt the need to vent since my regular channels were closed down.
Allow me to vent ...
As you know, I sold my company about 18 months ago. The owners still pay me for periodic consulting to get my opinion. They have spent the last year redeveloping my site for the future ... basically, they wiped the slate clean (my format) and started anew.
Because I felt the management team was solid, I also reinvested $100K back into my company. I fear that was a mistake.
Recently, the company launched a "new version" of my site and wow, am I angry ... to the point I feel the new website compromises my integrity and reputation that I've built for years. People still associate me with the website. The new website looks great, but my customers are angry to the point they are causing a mass exodus. And let me tell you ... they have a reason to be angry. I am fearful for the future.
In my story, I write about the perilous preoccupation with revenue maximization ... it appears the new owners are not immune -- I'm sure over the next few weeks, perhaps months, revenue will skyrocket ... at least short term. What is being compromised however, is service and product. Bad product. Bad service. More cost. It is a prescription for a fast ascent followed by a quick bottom.
I wrote the CEO a note voicing my displeasure and also a prediction that the company would be out of business in 8-14 months if things are not changed.
I don't have anything clever to say ... no tasty tidbit, no lesson to be learned -- I'm just a little saddened at seeing my baby going down in flames, and a piece of my reputation with it. :smxE:
~ MJ
PS: Please, some of you know my company -- please do not say it publicly -- if my clients saw this post it would create a bigger firestorm than there already is. I just felt the need to vent since my regular channels were closed down.
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