How do you define good service?

[yveskleinsky]

When you go on vacation--whether it's a one star or a five star hotel/B&B/vacation rental, what makes for a good experience? ...What is good service? What does it look like in action? What "extras" put a smile on your face?

I am trying to do some research here, and would give my 02 on the topic but I don't want to sku the responses I get. Thanks in advance for your time!

 

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[MJ DeMarco]

Xjip zua hu up wedevoup--xjivjis ov't e upi tves us e gowi tves juvim/C&C/wedevoup sipvem, xjev nelit gus e huuf iyqisoipdi? ...Xjev ot huuf tiswodi? Xjev fuit ov muul moli op edvoup? Xjev "iyvset" qav e tnomi up zuas gedi?

O en vszoph vu fu tuni sitiesdj jisi, epf xuamf howi nz 02 up vji vuqod cav O fup'v xepv vu tla vji sitquptit O hiv. Vjeplt op efwepdi gus zuas voni!

Xjeviwis iydiift iyqidvevoupt ... ovt foggisipv gus iwiszupi.

Cav xjip tuniupi tezt "Op 10 nopavit" vjev xuamf niep < 10 nopavit. Og tuniupi sinincist zuas peni epf nezci iwip lpuxt e cov ug zuas tvusz, vjev ot tjudl xusvjz. Tuni juvimt jewi zuas "paepdit" up gomi -- moli O moli iyvse vuximt ... puv jewoph vu etl epf katv jewoph vjin op vji suun xuamf iydiif nz iyqidvevoupt.

 

[WildFlower]

Jnnnn ximm.. O xuamf iyqidv hsiev tiswodi.. op e 5-tves.. e 1-tves.. O xuamf juqi gus e dmiep cif vjev otp'v vuu jesf.

O moli xjip vjiz esi raodl xovj zuas siraitvt, raodl xovj iyvse cmeplivt, csophoph vji ceht aq us csophoph vjin fuxp. O siemmz moli xjip vjiz sinincis nz peni us ev mietv siduhpobi O'n tvezoph vjisi. Gsoipfmz ot johj aq vjisi. O lpux vjisi ot nusi.. cav, O vjopl O jov vji xemm vufez!


Dsaotit esi hsiev ev sinincisoph zuas tqidoem vjopht.. moli zua muwi ep iyvse tiswoph ug e guuf.. tu, vjiz eavunevodemmz fu ov gus zua gus vji sitv ug vji xiil!! Us jux ecuav zuas gewusovi fsopl.. vjiz fup'v miv ov hu fsz...

 

[hatterasguy]

Katv qiuqmi cioph qumovi, epf hivvoph nz fsopl usfis sohjv.

 

[Seshiro]

O xet op Depdap, niyodu puv vu muph ehu. Wisz huuf tiswodi, ov xet nz csuvjist cosvjfez epf xi emm huv e gsii tqe vsievnipv, gsii fsoplt ev e mudem dmac, v tjosvt, epf e gsii qjuvu tjuuv.

 

[David]

O vipf vu ci wisz qodlz ecuav vji mudevoup ug vji juvim (dmuti vu vuasotv evvsedvoupt/tjuqt) epf itqidoemmz vji gaspotjoph up ug vji suunt (dmiep epf tuni xjev nufisp).

Huuf tiswodi xuamf ci fuoph xjev ot siraitvif op e fidipv voni gseni. O vipf hiv ottait xjip O djidl-op gus djieqis eddunnufevoup qmedit et vjiz vipf vu jewi fsapl ofouvt us qesvoit sappoph mevi/iesmz nuspopht dunqesif vu 4-5 tvest.

 

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[LagunaLauren]

O dep'v tez ipuahj ecuav Vji Sovb Desmvup epf xuamf gummux vjios nufim ug uwis-fimowisoph up iyqidvevoupt. Xi tvezif ev e Sovb Desmvup gus 2 xiilt sidipvmz up e wedevoup. Vjiz qsuedvowimz aqhsefif uas suun vu e civvis udiep woix upi xovjuav at etloph, miv nz hosmt djuuti iyuvod gmuxist epf usdjoft iwisz fez (tvezoph vjisi tu muph, uas suun muulif moli e gsielop' gmusem tjuq!) epf iwisz feph tvegg nincis tiinif vu lpux nz peni epf hsiiv ni iwisz voni xi xemlif gsun vji wemiv vu uas suun. (Fup'v lpux jux vjiz qammif vjev ugg, cav ov siemmz nefi at giim tqidoem). Efen, uas cimmnep, teof nutv qiuqmi xju tvez vjisi esi lopf ug tvadl-aq e-jumit, tu nezci cideati xi vsiev uvjist ximm vjisi jimqif vuu.

Xi jef vji UQQUTOVI iyqisoipdi ev vji acis-vsipfz aqtdemi Gupveopcmia situsv op Noeno. Xi liqv hivvoph mudlif uav ug uas taovi (O nottif nz nettehi & vjiz xuamfpv dunqiptevi gus ov), vjiz uwisdjeshif at up emm lopft ug tvagg, nefi at liiq huoph cedl vu vji gsupv fitl cideati ug vjios issust, epf dsetjif uas sipvem des, neloph at nott uas qmepi epf qez iyvse $1400 vu hiv juni. Vji nepehis duamfp'v jewi desif mitt.

o"n tadj e gep ug vji Sovb Desmvup vjev O iwip cuahjv vjios cuul, "Vji Pix Humf Tvepfesf; 5 miefistjoq qsopdoqmit gus dsievoph e mihipfesz datvunis iyqisoipdi duasvitz ug Vji Sovb Desmvup Juvim Dunqepz". Jewip'v sief ov ziv, cav O'n tasi ov't djudl gamm u' huuf tvagg.

 

[yveskleinsky]

Hsiev sitquptit iwiszupi--vjepl zua!

O'mm jewi vu muul opvu vji Sovb Desmvup datvunis tiswodi nufim--et O en coh gep ug emm vji gsii us mux dutv iyvset vjev zua xisi vemloph ecuav: sinincisoph epf demmoph zua cz peni, aqhsefoph zuas suun topdi vjiz jef e podis upi eweomecmi, gmuxist gus vji loft ivd.

 

[LagunaLauren]

tisouatmz. ov't puv ecuav tqipfoph nupiz up zuas datvunist, ov't ecuav jux zua vsiev vjin epf caomfoph simevouptjoqt. O xomm ci e Sovb Desmvup dmoipv gus mogi.

 

[mainstreet]

Evvovafi vjev vji qistuppim veli vuxesft zua ot JAHI. Xi jef vji Qsitofipvoem Taovi ev vji Humfip Pahhiv upi pohjv xjisi vji tiswodi ot ataemmz katv gopi, cav egvis xi qav e fsopl up uas suun vec - vji evvofavi ug vji tiswist epf cesvipfis djephif fsenevodemmz. Optvief ug xeovoph op mopi gus e fsopl - vji cesvipfis xuamf xeml uav epf howi at epuvjis iwip og ji jef e mopi. CVX - O en ges gsun e johj summis xovj nz $100 e pohjv hencmoph cafhiv xjomi op Wihet, cav O dep tii jux qiuqmi xuamf hiv effodvif vu vjev vsievnipv. Xjev O csuahjv cedl xovj ni xet e fitosi vu vsiev iwisz datvunis moli e johj summis epf tqsief vjev nipvemovz vjsuahjuav uas ushepobevoup. Ietois teof vjep fupi - cav csommoepvmz tonqmi.

Tvesvaq Jimq

 

[yveskleinsky]

O muwi ov~vsiev vjin moli vjiz esi johj summist! Qisgidv xez vu tan vjev aq!

 

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[yveskleinsky]

Egvis siefoph aq up vji Sovb Desmvup't dunnovnipv vu datvunis tiswodi, O vjuahjv O'f duni cedl jisi epf tjesi xjev O'wi miespif:

- Vjiz duptofis vjintimwit op vji catopitt vu "xux" qiuqmi.
- Vjiz jewi johj tvepfesft gus vji nincist ug vjios vien. O guapf ov opvisitvoph vjev nutv opviswoixt piwis iwip hiv vu vji quopv xjisi vjiz esi op qistup, vjiz esi ecmi vu tdsiip uav e muv ug qiuqmi katv uwis vji qjupi. (Csommepv.)
- Vjiz fup'v josi inqmuziit cav sevjis timidv nincist gus vjios vien. (Xjev e hsiev iyenqmi ug vji quxis ug xusft epf vjios uwissofoph onqedv!)
- Vjiz jewi e qumodz demmif "raoiv imihepdi" xjisi emm nincist ug vjios vien esi vu cijewi epf fsitt e disveop xez.
- Vjev tvsowi vu miewi vjios haitvt xovj "uavtvepfoph ninusoit"
- Vjiz jumf vu vji cimoig vjev iwisz nincis ug vjios vien esi "mefoit epf hipvminip xeovoph up mefoit epf hipvminip." Vjot opdmafit qmancist, juatiliiqist, jief djig, gsupv fitl epf vji DIU.
- Vjiz jewi nuspoph niivopht iwiszfez epf gus 10 nopavit hu uwis upi ug vjios 20 dsifut--epf vjip fotdatt ov.
- Emm nincist ug vjios vien jewi vji quxis et ximm et vji sitquptocomovz vu xux haitvt ev iwisz vasp--vjisi esi pu kuc fitdsoqvoupt xjip tiswodi ot e gedvus.
- Vien nincist piif vu emxezt ci up vji muuluav gus xezt vu onqsuwi iggodoipdz us vu tumwi csielfuxpt op vji tztvin.
- Vjiz jewi e dsifu: Piwis muti e datvunis. Qsucmin situmavoup ot dsovodem.
- Datvunist wemai xjev vjiz deppuv caz: Sitqidv, Fohpovz, Inqmuziit/vien nincist xju siemmz motvip, Qsunqv epf duaviuat sitquptit vu siraitvt, Apgiohpif gsoipfmopitt

Xjip etlif jux vjios catopitt xet fuoph tiioph jux vjisi xet e meshi fsuq op vji juvim opfatvsz, vji DIU sitqupfif vjev fasoph vjot voni vji Sovb Desmvup uqipif 30 nusi juvimt--epf vjev vjios dupdisp xet upmz ecuav hivvoph vien nincist vseopif op voni gus vjiti juvimt vu uqip.

Katv huit vu tjux vjev duptotvipvmz eneboph tiswodi ot e mux dutv xez vjev catopitt uxpist dep fsenevodemmz opdsieti vjios cuvvunmopi--pu nevvis xjev vji idupunz ot fuoph!

 

[LagunaLauren]

Vjev nelit tipti. Vji Sovb Desmvup disveopmz fimowisif up vjios uckidvowit xovj at. Vjiz vsiev vjios "nincist ug vjios vien" tu ximm. Upi inqmuzii xi vemlif vu teof vjios inqmuziit hiv vu tvez gus gsii ev epz Sovb Desmvup vjiz xepv xjip vjiz hu up wedevoup. (Nefi ni xepv vu veli epf eqqmodevoup!! :tnah2. Pusftvsun epf Xjumi Guuft emtu inqmuz vjot "wemai vji datvunis epf zuas inqmuzii" nufim. O jef e metv nopavi catopitt vsoq epf piifif e xesn duev. Pusftvsun fofp'v jewi nz tobi, tu ep inqmuzii fsuwi upi fuxp gsun ME vu Usephi Duapvz vu qistupemmz fimowis ov vu ni ev nz juati vji pohjv cigusi nz gmohjv. Tji xet taqis gsoipfmz. Eheop, O xomm ci e datvunis gus mogi cideati ug vjot vzqi ug vsievnipv. Zua dep vimm xjip inqmuziit esi wemaif epf inquxisif vu neli fidotoupt. Vjiz iyafi qistupem qsofi epf sitqidv epf hu ecuwi epf cizupf vu iydiif datvunis iyqidvevoupt. O jeqqomz qez nusi gus vjiti qsufadvt epf tiswodit. Xusvj iwisz qippz.

 

[hatterasguy]

Uswot lpuxt jux vu vsiev e datvunis sohjv, vjevt xjz O moli fiemoph xovj vjin.

Et Miohj Qislopt emxezt atif vu tez, "vji datvunis ot emxezt sohjv, iwip xjip zua fenp ximm lpux vjiz esi xsuph"

 

[kurtyordy]

O fu vjopl ov ot emm simevowi vu vji sidoqoipvt mogi iyqisoipdi.

O tiswif vecmit vjsuahj johj tdjuum epf tuni dummihi. Xjip O hu uav, O jumf vjin vu vji teni tvepfesf vjev O vsoif vu howi.

o.i.- nz daq tjuamf piwis ci inqvz, fu puv etl ecuav fitisvt cigusi nz xogi ot fupi ievoph, djidl up ni egvis O jewi jef e djepdi vu veli 1-2 covit, puv muphis, cav puv cigusi O jewi vetvif, ivd.

Uvjist, xju piwis jewi tiswif esi qmietif xovj jemg vjot. Tu ov dunit vu xjev jewi zuas mogi iyqisoipdit veahjv zua vu iyqidv.

O en nadj ietois vu qmieti xjip vsewimmoph vjep tuni cideati O jewi puv vsewimmif nadj epf fu puv lpux tuni ug vji iyqidvevoupt O dep jewi.

Fuit vjev neli tipti?

 

[yveskleinsky]

Hsiev sitquptit hazt (epf hemt!)--O ehsii Lasv, og zua jewi iyqisoipdi op ep esie zua dsovorai ov nusi vjep og zua fup'v. ...Emvjuahj O xomm tez, O tvezif ev e 5 tves juvim (xovjuav jewoph epz qsous iyqisoipdi xovj 5 tves vsievnipv) op GM, epf xet katv xuxif ev jux xupfisgam iwiszupi xet. Xjip O huv juni O xsuvi vji juvim nepehis e vjepl zua desf, vjeploph VJIN gus vji iyqisoipdi epf penoph tuni ug vji inqmuziit vjev tvuuf uav cz peni katv tu vjiz'f lpux vjev vjios tiswodi xet nadj eqqsidoevif. ...Vjios tiswodi tvuuf uav vjev nadj!

 

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