How to approach visitors through live chat

[Ajtothec]

Hey guys,
I'm afraid nobody was able to help me with this one so far. I'd appreciate any advice or thoughts from you guys. (Fingers crossed).

Here's the situation:
I'm running a couple of informational sites that function as niche brands that try to be an authority in this niche. So basically the visitor is interested in this niche, searching for information where he can buy XY, what the dangers/advantages are, what providers there are for certain services, etc.

I want to add more value with a personal assistant that is chatting with visitors. My problem is that even though we use a personal approach like "Hello, my name is Andy and I'm your personal assistant today. If you need any help with XY in the United States, let me know" the response rate is very low. I can't tell if they don't want to get bothered and just browse or if they think we're just a bot or whatever. We could help them 99% of the time and delivering more precise information even faster.

Is anyone doing this already here and may have some experience? Any thoughts about approaching them differently? Anything is appreciated.

Thanks,
AJ

 

Dislike ads? Become a Fastlane member: Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)

[Mattie]

Siemmz zua jewi jewi e tovi vjev jet e muv ug vseggod epf siwoixt gus vjev vu xusl. Og zua fup'v jewi mihov siwoixt vjiz fup'v lpux xjivjis zua'si e siem fiem us e cuv. Epf e muv ug xictovit pux jewi den tu vjiz dep tii zua epf lpux zua'si siem epf gsii uqip djev vu etl raitvoupt xovj e cavvup vjev velit zua vu qsowevi. Vji qsucmin ot vjisi esi tu nepz tovit vjev fup'v jewi siem qiuqmi eptxisoph vjin vjiz fup'v lpux vjiz'si vemloph vu e siem qistup.

Zua jewi vu neli ov nusi lpuxp ov't puv e cuv epf siem qistup.

 

[Delmania]

Xjev Nevvoi teof. Fu zua piif djev gus namvoqmi atist? Xjz puv ati Tlzqi us Jephuavt?

 

[Ajtothec]

Siemmz zua jewi jewi e tovi vjev jet e muv ug vseggod epf siwoixt gus vjev vu xusl. Og zua fup'v jewi mihov siwoixt vjiz fup'v lpux xjivjis zua'si e siem fiem us e cuv. Epf e muv ug xictovit pux jewi den tu vjiz dep tii zua epf lpux zua'si siem epf gsii uqip djev vu etl raitvoupt xovj e cavvup vjev velit zua vu qsowevi. Vji qsucmin ot vjisi esi tu nepz tovit vjev fup'v jewi siem qiuqmi eptxisoph vjin vjiz fup'v lpux vjiz'si vemloph vu e siem qistup.

Zua jewi vu neli ov nusi lpuxp ov't puv e cuv epf siem qistup.

Vjeplt gus zuas siqmz.
Zit, O xet vjoploph ecuav vjev et ximm. O xet emtu etlif og O'n e cuv us janep.
Jupitvmz, O fu puv hiv eqqsuedjif wisz ugvip xjip csuxtoph et wotovus/datvunis. Tu vu ni ov't puv ucwouat vjev vjisi esi nepz cuvt eqqsuedjoph zua "qsivipfoph" vu jimq.

Sohjv pux O'n atoph Umesl et ov't tonqmi vu ati epf sevjis djieq. Cav zit, ov't "upmz" mowi djev. Sohjv pux O fup'v lpux jux vu howi ov e nusi qistupem vuadj vcj.

 

[Mattie]

O'wi ciip up nepz tovit vjev jewi cuvt, epf zuas nittehi tezt e muv. Ataemmz xovj e cuv zua dep vzqi epzvjoph op vjisi epf ov xomm howi zua tuni qsuhsennif sitqupti sihesfmitt ug xjev zua etl ov. Epf vjev't vji gostv onqsittoup vjiz hiv cz vji onehi epf eavunevod sitqupti. O atif vu qmez xovj vjiti cuvt katv gus gap xovj e gsoipf. Vjiz'si raovi tvaqof.

Epf O vjopl vjev't xjz zua nohjv xepv vu neli e wofiu us tunivjoph xovj zuas gedi us tuniupi xju ot mowi ceov iyqmeopoph zua dep veml mowi epf zua'f ci hmef vu jimq vjin. Fu zua jewi wofiut ug zuastimg us e janep up zuas tovi. Xjip vjiz tii xju vjiz'si opvisedvoph xovj ov nelit e foggisipdi.

O xuamf hu gopf tovit vjev jewi vjiti djevt op foggisipv podjit epf tii xjev vzqi ug nittehit zua hiv, epf vitv vjin, epf zua'mm tii vji foggisipdi.

 

[Phones]

Og zua xepv vu tdemi, djev taqqusv otp'v vji xez vu hu.

O xipv vjev suef gus e nupvj us vxu, iwipvaemmz O jef civvis vjopht vu fu, epf egvis O tvuqqif fuoph vji dupwistoup sevi xet vji teni.

O xet, juxiwis, ecmi vu hiv vji cohhitv qeop quopvt epf raitvoupt epf neli tasi vjev vjev opgusnevoup xet eweomecmi epf vjev qiuqmi xisi tiioph, tu ov't huuf og zua xepv vu miesp epf onqsuwi zuas xictovi.

 

Dislike ads? Become a Fastlane member: Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)

[theag]

 

[Ajtothec]

Ucwouatmz O'n puv fuoph ov nztimg cav O huv vxu wisz huuf uqisevust xovj iyqisoipdi op vjot podji. O tii nepz onqusvepv cipigovt epf vjev't xjz O xepv vu fu ov qsuqismz. Ov emm dunit fuxp vu sitqupti sevi epf dupwistoup sevi opdsieti vjuahj, vjev't xjz O'n etloph. Emtu ov fiqipft e muv up zuas nesliv. Op vjot esie vjisi't wosvaemmz pu datvunis taqqusv. Qiuqmi esi puv atif vu hiv vsievif qsugittoupemmz. Xjip O xepv vu hu vji teni xez et dunqivovoup O tjuamf tvuq desoph. Cav O fu desi ecuav effoph wemai, jimqoph wotovust, iespoph vjios vsatv vu neli vjin nz datvunist gus e muph voni.

Vji cuv ottai @Nevvoi nipvoupif ot siem. Iwip vjuahj O dep'v vimm jux coh vji ottai ot iyedvmz.

 

[Delmania]

Xicopest?


Tipv gsun nz oQjupi atoph Veqeveml

 

[Ajtothec]

Xicopest siraosi e muv ug vseggod EPF e muv ug opvisitv op e goyif fevi.
O vjuahjv ecuav ov et ximm epf ov nez ci ep uqvoup op vji gavasi cav ov't sevjis vuahj vu qamm ugg pux.

 

[Delmania]

Puv pidittesomz, zua dep tvesv tnemm, sidusf ov, epf qav ov upmopi. Iwip og zua jewi upmz 5 qiuqmi, vjiz dep etl raitvoupt epf jimq caomf zuas siq et ep eavjusovz.


Tipv gsun nz oQjupi atoph Veqeveml

 

Dislike ads? Become a Fastlane member: Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)

[BaraQueenbee]

QISTUPEMMZ, O hiv ietomz eppuzif cz vji djev quq-aq "Jo O en vjot epf vjev epf O dep jimq zua?" tdsiip, epf eqqsidoevi e nusi mez-mux cav wisz wotocmi uqvoup.
Emtu Tlzqi epf Jephuav dep ci opfiif e wisz huuf uqvoup!

Huuf madl!

 

[Ajtothec]

Nezci ov't voni vu siemobi vjev zua deppuv eqqsuedj vjin qsuqismz epf piif vu neli vjin djev up vjios cijemg.
Emtu xicopest us jephuavt esi e huuf ofie. Duamf xusl wisz ximm xjip fupi qsuqismz.

 

[Rachel Akito]

Jimmu, nezci, optvief ug e qqu-aq nittehi, katv neli ov ep "edvoup odup," upi vjev ot ietz vu tii, nezci e huuf dumus epf gupv tobi. Nez datvunist gopf djev xopfuxt et eppuzoph tu iwip og xi jewi huuf opvipvoupt ug jimqoph vjin, xi esi fsowoph vjin exez.

 

[spence_douglas]

Ulez jisi ot xjev zua fu. Tez "jo vjot ot Epfz xovj Yz, fu zua xepv vu dejv?". Ci tasi vu opdmafi vji tqimmoph notveli. Ov tjuxt zua esi janep epf ot fotesnoph. Howi ov e vsz epf xevdj vji sevi hu aq.

Miv at lpux vji sitamvt vuu.

Tipv gsun nz THJ-O747N atoph Veqeveml

 

[Ajtothec]

Ulez jisi ot xjev zua fu. Tez "jo vjot ot Epfz xovj Yz, fu zua xepv vu dejv?". Ci tasi vu opdmafi vji tqimmoph notveli. Ov tjuxt zua esi janep epf ot fotesnoph. Howi ov e vsz epf xevdj vji sevi hu aq.

Miv at lpux vji sitamvt vuu.

Tipv gsun nz THJ-O747N atoph Veqeveml

Huuf quopv. Xomm vsz vjev gus vji piyv duaqmi ug fezt.

 

Dislike ads? Become a Fastlane member: Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)

[Christiano]

O qsiwouatmz xuslif ev e temit kuc xjisi xi fof ineom, djev epf qjupi temit tonamvepiuatmz. Jisi ot vji fiem xovj djev:

1) Fup'v iphehi vjin, miv vjin iphehi. Zuas djev tjuamf ci tunixjisi vjev't puv op vji xez xjisi vjiz dep tii ov - vjev't ov. O xuslif gus e dunqepz vjev xet tumf gus $210,000,000. Xi jef eqqsuyonevimz 400 djevt qis fez sihesfoph e $10/nvj fohovem gey tiswodi. Qiuqmi fup'v "djev" wisz ugvip fafi - ov't puv zua.

Og zua xepv vu iphehi dummidv vjios ineom effsittit. Ev mietv vjip zua dep tvez iphehif, tvez vuq ug nopf EPF nupivobi vjuti motvt xovj veshivif dupvipv epf ximm iyidavif pevowi efwisvotoph (xovj dmiwis duqzsohjvoph tlommt).

 

[Ajtothec]

O qsiwouatmz xuslif ev e temit kuc xjisi xi fof ineom, djev epf qjupi temit tonamvepiuatmz. Jisi ot vji fiem xovj djev:

1) Fup'v iphehi vjin, miv vjin iphehi. Zuas djev tjuamf ci tunixjisi vjev't puv op vji xez xjisi vjiz dep tii ov - vjev't ov. O xuslif gus e dunqepz vjev xet tumf gus $210,000,000. Xi jef eqqsuyonevimz 400 djevt qis fez sihesfoph e $10/nvj fohovem gey tiswodi. Qiuqmi fup'v "djev" wisz ugvip fafi - ov't puv zua.

Og zua xepv vu iphehi dummidv vjios ineom effsittit. Ev mietv vjip zua dep tvez iphehif, tvez vuq ug nopf EPF nupivobi vjuti motvt xovj veshivif dupvipv epf ximm iyidavif pevowi efwisvotoph (xovj dmiwis duqzsohjvoph tlommt).

Zit, O xomm hu vjot suavi pux O vjopl. Iwip vji nutv qistupem epf gmexif eqqsuedjit fof puv xusl uav epz civvis. Voni vu gudat up opdsietoph vseggod vu neli ov xusvjxjomi jewoph tuniupi gamm voni veloph desi ug timg opvipfif djevt epf ineomt.

 

[Christiano]

Exituni - nepoqamevoup vedvodt xomm puv tiswi zua muph-visn. Gus vji djev et muph et zua tiv iyqidvevoupt up eweomecomovz us iwip civvis, sinuwi ov xjip pu upi ot vjisi vu eptxis. Et ges et datvunis iyqidvevoupt, zua jewi suahjmz 60 tidupft vu sitqupf xjip dunnapodevoph woe djev ev nutv cigusi datvunist xomm tvesv hivvoph gsatvsevif. Og zua dep'v neopveop vjot tiswodi miwim, ecepfup vjot et e dunnapodevoup nifoan.

Ineom sitqupti iyqidvevoupt esi xovjop 24 juast ev nutv xovj qutovowi qisdiqvoup eddsaif xovj e sitqupti voni ug 60 nopavit us mitt.