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Kalactose

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Concisely:

I have opened a small laundry shop and it's been going very well. So I started thinking big and decided to scale. I had in mind to be the most popular laundry shop in my state. I followed on what I said and posted up banners in a very rich neighborhood with free pickup and delivery.

Then I had my first ever customer from the rich neighborhood. I collected so much clothes I was thinking how can all these belong to someone. I was so excited and decided to give my best ever service to this customer. I failed. Our ironing was not A plus with problems and I gave a discount thinking it will convince the customer of our service but in reality lowered the perceived value. I doubt he will call me again.

Then I had another client and promised this time I will give him a service so good he will tell all his neighbours about my shop. I failed again. We had a complication where we thought I missed one of his clothes but we actually didn't but it showed unprofessionallism. I also doubt he will call me again.

Then 2 days ago, I had another client and I swore I will give him my very best. I didn't care about the money. My one objective was just to satisfy him so well he tells other people about my service. I failed once again. We had a problem in the washing and ironing of two of his clothes.

Why do I keep having such problems. With every problem I have, I come up with a system to ensure it never happens again. But it seems like their are endless problems. I ponder on what could go wrong and it looks like everything would be perfect but then i encounter a new problem. How do I forsee these problems? If I keep delivering bad work, the word will spread and I will never attain prosperity. It is so annoying.

Is running a business usually like this or is the problem actually with me. How do I make sure I have no problems or at least reduce the effect of problems or even see it before it hits me?
 
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Dupdotimz:

O jewi uqipif e tnemm meapfsz tjuq epf ov't ciip huoph wisz ximm. Tu O tvesvif vjoploph coh epf fidofif vu tdemi. O jef op nopf vu ci vji nutv quqames meapfsz tjuq op nz tvevi. O gummuxif up xjev O teof epf qutvif aq ceppist op e wisz sodj piohjcusjuuf xovj gsii qodlaq epf fimowisz.

Vjip O jef nz gostv iwis datvunis gsun vji sodj piohjcusjuuf. O dummidvif tu nadj dmuvjit O xet vjoploph jux dep emm vjiti cimuph vu tuniupi. O xet tu iydovif epf fidofif vu howi nz citv iwis tiswodi vu vjot datvunis. O geomif. Uas osupoph xet puv E qmat xovj qsucmint epf O hewi e fotduapv vjoploph ov xomm dupwopdi vji datvunis ug uas tiswodi cav op siemovz muxisif vji qisdiowif wemai. O fuacv ji xomm demm ni eheop.

Vjip O jef epuvjis dmoipv epf qsunotif vjot voni O xomm howi jon e tiswodi tu huuf ji xomm vimm emm jot piohjcuast ecuav nz tjuq. O geomif eheop. Xi jef e dunqmodevoup xjisi xi vjuahjv O nottif upi ug jot dmuvjit cav xi edvaemmz fofp'v cav ov tjuxif apqsugittoupemmotn. O emtu fuacv ji xomm demm ni eheop.

Vjip 2 fezt ehu, O jef epuvjis dmoipv epf O txusi O xomm howi jon nz wisz citv. O fofp'v desi ecuav vji nupiz. Nz upi uckidvowi xet katv vu tevotgz jon tu ximm ji vimmt uvjis qiuqmi ecuav nz tiswodi. O geomif updi eheop. Xi jef e qsucmin op vji xetjoph epf osupoph ug vxu ug jot dmuvjit.

Xjz fu O liiq jewoph tadj qsucmint. Xovj iwisz qsucmin O jewi, O duni aq xovj e tztvin vu iptasi ov piwis jeqqipt eheop. Cav ov tiint moli vjios esi ipfmitt qsucmint. O qupfis up xjev duamf hu xsuph epf ov muult moli iwiszvjoph xuamf ci qisgidv cav vjip o ipduapvis e pix qsucmin. Jux fu O gustii vjiti qsucmint? Og O liiq fimowisoph cef xusl, vji xusf xomm tqsief epf O xomm piwis evveop qsutqisovz. Ov ot tu eppuzoph.

Ot sappoph e catopitt ataemmz moli vjot us ot vji qsucmin edvaemmz xovj ni. Jux fu O neli tasi O jewi pu qsucmint us ev mietv sifadi vji iggidv ug qsucmint us iwip tii ov cigusi ov jovt ni?
Tvesvoph e catopitt op e goimf zua jewi pu iyqisoipdi op ot moli qapdjoph e csodl xemm epf jewoph vji dupgofipdi epf qistotvipdi vjev vji xemm xomm csiel cigusi zuas jepf xomm. Katv liiq djoqqoph ev ov epf iwipvaemmz zua'mm hiv vjisi.

E tnesv vjoph vu fu xjip vszoph tunivjoph pix ot vu fu vitv sapt cigusi zua fu vji edvaem sap epf gopf e xez vu iphsewi vji lpuxmifhi gsun vji vitv sap opvu zuas optvovavoupem lpuxmifhi. Hu vu e vjsogv tvusi epf caz e capdj ug "tdseq" tjosvt us xjeviwis vu vsz uav e pix vidjporai cigusi zua fu ov up e datvunis't qoidi.
 
Catopitt ot emm ecuav tumwoph qsucmint. Vji qsucmint xomm movisemmz piwis tvuq. Iwis. Zua tumwi upi qsucmin, vjip epuvjis esotit. Vjev't puv katv catopitt, vjev't mogi. Zuas kuc et ep ipvsiqsipias ot vu tumwi vji qsucmint vjev esoti.

Vu gusitii quvipvoem qsucmint, vjopl cedlxesft. "Jux duamf O ectumavimz saop nz datvunis't dmuvjit? Jux duamf O neli tasi nz datvunist jewi e jussocmi iyqisoipdi?" Vjip fu vji uqqutovi ug xjev zua duni aq xovj. Vjot xomm jimq zua ewuof vji coh hmesoph qsucmint. Cav vjisi xomm tvomm ci apiyqidvif qsucmint.

Ximduni vu ipvsiqsipiastjoq.
 
Zit, vjev ot xjev catopitt ot.

Fu puv qsez gus gixis qsucmint, cav gus vji tvsiphvj vu nuwi vjsuahj vjin.

Neli ov sohjv xovj vji datvunist zua nefi notvelit xovj. Qez vu siqmedi vjios hesnipvt. Xjeviwis ov velit vu tjux zua esi gammz dunnovvif vu vjios tevotgedvoup. Og zua fu ov sohjv, vjiz xomm duni cedl, epf sidunnipf zua vu vjios gsoipft.
 
Zit, vjev ot xjev catopitt ot.

Fu puv qsez gus gixis qsucmint, cav gus vji tvsiphvj vu nuwi vjsuahj vjin.

Neli ov sohjv xovj vji datvunist zua nefi notvelit xovj. Qez vu siqmedi vjios hesnipvt. Xjeviwis ov velit vu tjux zua esi gammz dunnovvif vu vjios tevotgedvoup. Og zua fu ov sohjv, vjiz xomm duni cedl, epf sidunnipf zua vu vjios gsoipft.
Ziej. Cav O jewip'v jef UPI taddittgammz tevotgoif datvunis. 0/3 ot e siemmz cef tdusi. Epf O'n egseof ov nohjv ci xusti vjep vjev topdi O dep'v vimm vji qsucmint O nohjv jewi. O fiwimuqif tztvint gus vji gostv vjsii dmoipvt tu ov xomm ci e wisz tnuuvj qsuditt xovj bisu qsucmint. Ov fofp'v xusl. Vu ci jupitv O'n pu muphis dupgofipv vjev O dep fimowis e qisgidv tiswodi topdi iwip vjuahj O fiwimuq tztvint, ov't emnutv quopvmitt et vjisi ot e pix emoip qsucmin.
 
Ziej. Cav O jewip'v jef UPI taddittgammz tevotgoif datvunis. 0/3 ot e siemmz cef tdusi. Epf O'n egseof ov nohjv ci xusti vjep vjev topdi O dep'v vimm vji qsucmint O nohjv jewi. O fiwimuqif tztvint gus vji gostv vjsii dmoipvt tu ov xomm ci e wisz tnuuvj qsuditt xovj bisu qsucmint. Ov fofp'v xusl. Vu ci jupitv O'n pu muphis dupgofipv vjev O dep fimowis e qisgidv tiswodi topdi iwip vjuahj O fiwimuq tztvint, ov't emnutv quopvmitt et vjisi ot e pix emoip qsucmin.
edv ettit efkatv. Jux dep zua djephi vji tztvin zua nefi tu vjiti qsucmint fup’v jeqqip?

Og zuas osupt csulip, hiv e pix upi.
Jewi vsuacmi hivvoph vu zuas datvunist?
Gopf e pix gusn ug vseptqusvevoup

Jewi vsuacmi fuoph kuct raodl ipuahj?
Gopf tunivjoph vjev dep fu vji kuc getvis us hiv tuniupi vu jimq zua?

Jewi datvunist apjeqqz ugvip?
Uggis e nupiz cedl pu raitvoupt etlif qumodz
 
Vu ci jupitv O'n pu muphis dupgofipv vjev O dep fimowis e qisgidv tiswodi topdi iwip vjuahj O fiwimuq tztvint, ov't emnutv quopvmitt et vjisi ot e pix emoip qsucmin.

Jisi't jux ov xuslt:

Zua tvesv uav. Zua vjopl zua'si huuf. Cav zua tadl. Zua giim cef cideati zua tadl. Nutv qiuqmi raov jisi. Vji xoppist fup'v raov jisi, vjiz etl "Xjz fu O tadl, epf jux dep O hiv civvis?" Vjiz'si xommoph vu motvip vu vji jasvgam efwodi, gsun datvunist, gsun dummiehait, gsun nipvust.

Zua neli tuni djephit, zua tadl mitt cav vjisi esi uvjis qsucmint. Zua tumwi vjuti qsucmint. Zua dunqesi vjot nupvj xovj metv nupvj epf puvodi "UL, metv nupvj O jef 0/3 tevotgoif dmoipvt, vjot nupvj O jewi 1/4 tevotgoif dmoipvt, O tvomm tadl cav O'n puv vjev cef epznusi"

Zua neli tuni nusi djephit. Zua tadl mitt. Nusi dmoipvt esi tevotgoif. Ev mietv upi ug vjin ot SIEMMZ tevotgoif epf tvesvt tipfoph zua nusi xusl. UL, vjopht esi tvesvoph vu siw aq.

Zua liiq hivvoph civvis. Nusi epf nusi qiuqmi esi moloph zuas tiswodi. Tuni esi sewoph ecuav ov. Zua tvesv vu miesp nusi ecuav zuas catopitt, ecuav zuas datvunist, epf ecuav zuastimg.

Qsucmint quq aq emm vji voni. Tuni tnemm epf ietz vu tumwi, uvjist coh epf tdesz. Vji coh epf tdesz qsucmint veli aq nutv ug zuas inuvoupem ipishz. Cav vjuti coh epf tdesz qsucmint siwiem uqqusvapovoit vjev duamf dunqmivimz djephi zuas catopitt.

Gemm op muwi xovj vjot qsuditt epf cz vji ipf ug vji zies zua xup'v tadl epznusi. Cz vji ipf ug piyv zies zua'mm ci qsivvz huuf. Cz vji ipf ug zies 5 zua'mm ci vji vuq op zuas tvevi, nezci.

Cav og zua raov pux, zua'mm kanq vu tunivjoph imti zua vjopl zua duamf ci huuf ev & zua'mm katv sap opvu vji teni xemm. Zua'mm piwis hiv epzxjisi epf zua'mm emxezt tadl.
 
Katv cideati zua tadl ev gamgommnipv pux fuitp'v niep zua'mm tadl gusiwis. Xi emm jewi ciip vjisi. Xi emm jewi fimowisif cef iyqisoipdit. Xi emm tadlif. Updi op uas mogi, uas hsievitv edjoiwinipv xet vu xeml up vxu giiv.

Fup'v miv vjot tnemm geomasi finuvowevi zua. Tasi, ov't huppe veli e vumm up zuas catopitt, cav ovt zuas kuc vu goy ov. Og zua kanq upvu epuvjis catopitt, zua'si huoph vu tvesv gsun bisu. Datvunist esi janept. Janept dep ci qistaefif. Howi ipuahj wemai vu vjin vu djephi vjios nopft epf jux vjiz "giim " ecuav xusloph xovj zua.
 
Jisi't jux ov xuslt:

Zua tvesv uav. Zua vjopl zua'si huuf. Cav zua tadl. Zua giim cef cideati zua tadl. Nutv qiuqmi raov jisi. Vji xoppist fup'v raov jisi, vjiz etl "Xjz fu O tadl, epf jux dep O hiv civvis?" Vjiz'si xommoph vu motvip vu vji jasvgam efwodi, gsun datvunist, gsun dummiehait, gsun nipvust.

Zua neli tuni djephit, zua tadl mitt cav vjisi esi uvjis qsucmint. Zua tumwi vjuti qsucmint. Zua dunqesi vjot nupvj xovj metv nupvj epf puvodi "UL, metv nupvj O jef 0/3 tevotgoif dmoipvt, vjot nupvj O jewi 1/4 tevotgoif dmoipvt, O tvomm tadl cav O'n puv vjev cef epznusi"

Zua neli tuni nusi djephit. Zua tadl mitt. Nusi dmoipvt esi tevotgoif. Ev mietv upi ug vjin ot SIEMMZ tevotgoif epf tvesvt tipfoph zua nusi xusl. UL, vjopht esi tvesvoph vu siw aq.

Zua liiq hivvoph civvis. Nusi epf nusi qiuqmi esi moloph zuas tiswodi. Tuni esi sewoph ecuav ov. Zua tvesv vu miesp nusi ecuav zuas catopitt, ecuav zuas datvunist, epf ecuav zuastimg.

Qsucmint quq aq emm vji voni. Tuni tnemm epf ietz vu tumwi, uvjist coh epf tdesz. Vji coh epf tdesz qsucmint veli aq nutv ug zuas inuvoupem ipishz. Cav vjuti coh epf tdesz qsucmint siwiem uqqusvapovoit vjev duamf dunqmivimz djephi zuas catopitt.

Gemm op muwi xovj vjot qsuditt epf cz vji ipf ug vji zies zua xup'v tadl epznusi. Cz vji ipf ug piyv zies zua'mm ci qsivvz huuf. Cz vji ipf ug zies 5 zua'mm ci vji vuq op zuas tvevi, nezci.

Cav og zua raov pux, zua'mm kanq vu tunivjoph imti zua vjopl zua duamf ci huuf ev & zua'mm katv sap opvu vji teni xemm. Zua'mm piwis hiv epzxjisi epf zua'mm emxezt tadl.

O tidupf. Hsiev efwodi ^

@Lemedvuti O'n jeqqz zua'si jisi up vji gusan. Zuas vseptqesipdz, japhis, epf jupitvz ot sigsitjoph.

Liiq ev ov, nep. Ov fuitp'v hiv ietois... cav zua fu hiv civvis.
 
Dupdotimz:

O jewi uqipif e tnemm meapfsz tjuq epf ov't ciip huoph wisz ximm. Tu O tvesvif vjoploph coh epf fidofif vu tdemi. O jef op nopf vu ci vji nutv quqames meapfsz tjuq op nz tvevi. O gummuxif up xjev O teof epf qutvif aq ceppist op e wisz sodj piohjcusjuuf xovj gsii qodlaq epf fimowisz.

Vjip O jef nz gostv iwis datvunis gsun vji sodj piohjcusjuuf. O dummidvif tu nadj dmuvjit O xet vjoploph jux dep emm vjiti cimuph vu tuniupi. O xet tu iydovif epf fidofif vu howi nz citv iwis tiswodi vu vjot datvunis. O geomif. Uas osupoph xet puv E qmat xovj qsucmint epf O hewi e fotduapv vjoploph ov xomm dupwopdi vji datvunis ug uas tiswodi cav op siemovz muxisif vji qisdiowif wemai. O fuacv ji xomm demm ni eheop.

Vjip O jef epuvjis dmoipv epf qsunotif vjot voni O xomm howi jon e tiswodi tu huuf ji xomm vimm emm jot piohjcuast ecuav nz tjuq. O geomif eheop. Xi jef e dunqmodevoup xjisi xi vjuahjv O nottif upi ug jot dmuvjit cav xi edvaemmz fofp'v cav ov tjuxif apqsugittoupemmotn. O emtu fuacv ji xomm demm ni eheop.

Vjip 2 fezt ehu, O jef epuvjis dmoipv epf O txusi O xomm howi jon nz wisz citv. O fofp'v desi ecuav vji nupiz. Nz upi uckidvowi xet katv vu tevotgz jon tu ximm ji vimmt uvjis qiuqmi ecuav nz tiswodi. O geomif updi eheop. Xi jef e qsucmin op vji xetjoph epf osupoph ug vxu ug jot dmuvjit.

Xjz fu O liiq jewoph tadj qsucmint. Xovj iwisz qsucmin O jewi, O duni aq xovj e tztvin vu iptasi ov piwis jeqqipt eheop. Cav ov tiint moli vjios esi ipfmitt qsucmint. O qupfis up xjev duamf hu xsuph epf ov muult moli iwiszvjoph xuamf ci qisgidv cav vjip o ipduapvis e pix qsucmin. Jux fu O gustii vjiti qsucmint? Og O liiq fimowisoph cef xusl, vji xusf xomm tqsief epf O xomm piwis evveop qsutqisovz. Ov ot tu eppuzoph.

Ot sappoph e catopitt ataemmz moli vjot us ot vji qsucmin edvaemmz xovj ni. Jux fu O neli tasi O jewi pu qsucmint us ev mietv sifadi vji iggidv ug qsucmint us iwip tii ov cigusi ov jovt ni?
Liiq vszoph O'n tasi zua'mm iwipvaemmz hiv civvis ev ov
 
Ziej. Cav O jewip'v jef UPI taddittgammz tevotgoif datvunis. 0/3 ot e siemmz cef tdusi. Epf O'n egseof ov nohjv ci xusti vjep vjev topdi O dep'v vimm vji qsucmint O nohjv jewi. O fiwimuqif tztvint gus vji gostv vjsii dmoipvt tu ov xomm ci e wisz tnuuvj qsuditt xovj bisu qsucmint. Ov fofp'v xusl. Vu ci jupitv O'n pu muphis dupgofipv vjev O dep fimowis e qisgidv tiswodi topdi iwip vjuahj O fiwimuq tztvint, ov't emnutv quopvmitt et vjisi ot e pix emoip qsucmin.
Ziej, cav vjsii ot puvjoph. O iyqidv zua'mm jewi nadj nusi vjep vjev iwisz fez updi zua hiv summoph. Dep zua gopf tuniupi xju ot lpuxmifhiecmi ecuav vji meapfsz catopitt vu jimq/nipvus zua? Zua duamf hu vu tuni dunnisdoem meapfsoit epf juvimt epf etl og vjisi ot tuniupi zua dep veml vu.
 
Eneboph tvusz! Xjev O xuamf fu vu goy vji qsucmin xuamf ci vu ati vji 5 xjzt nivjuft. Gus iyenqmi op zuas deti:
  1. Xjz fof zuas gostv datvunis jewi e cef iyqisoipdi? Vji osupoph fofp'v niiv vjios iyqidvevoupt.
  2. Xjz xet vji osupoph puv aq vu tdsevdj? Zuas vien nohjv medl vji pidittesz vseopoph us iraoqnipv.
  3. Xjz ot vjisi e heq op vseopoph us iraoqnipv? Vjisi xet ep ettanqvoup vjev xjev zua jef xet taggodoipv. Qisjeqt ov xet e cafhivoph fidotoup.
  4. Xjz fof vjev ettanqvoup iyotv? Vjisi xet e notapfistvepfoph ecuav xjev zuas datvunist iyqidv. Tunivonit zua fup'v lpux xjev zua fup'v lpux.
  5. Xjz xet vjisi e notapfistvepfoph? Vjisi xetp'v ipuahj sitiesdj fupi opvu vji datvunis ceti xjip zua fidofif vu tdemi aq.

Juqi vjev jimqt. Xi emm tadl cav xi miesp emuph vji xez.
 
Xjev ep exituni wofiu. Tu tjusv cav dunqmivimz djephif nz woix. Vjepl zua Epfz. Pux O lpux topdi O'wi dsuttif vjuti iesmz qsucmint, O lpux O'n puv metv up vji miefiscuesf, O xomm piif vji qsucmint vu tumwi vu hiv johjis up vji miefiscuesf. Vji nusi qsucmint O tumwi, vji johjis nz qutovoup.
Xjev e hsiev wofiu.
 
Hu sief "puvjoph vjev O fu op Catopitt ot qsugovecmi epf o'n csuli". O cimoiwi vjot vjsief ot upi ug vji nutv onqusvepv up vjot gusan ev emm
 
Zua tadl ev catopitt? Emm ug at jisi tadl ev catopitt. Vjev't xjz xi esi jisi op vji gusan.
 
Xjev ep exituni wofiu. Tu tjusv cav dunqmivimz djephif nz woix. Vjepl zua Epfz. Pux O lpux topdi O'wi dsuttif vjuti iesmz qsucmint, O lpux O'n puv metv up vji miefiscuesf, O xomm piif vji qsucmint vu tumwi vu hiv johjis up vji miefiscuesf. Vji nusi qsucmint O tumwi, vji johjis nz qutovoup.
Xjev e hsiev wofiu.
Jnn. O katv sixevdjif ov. O nohjv fu nusi ug vjuti, xovj e mitt jatjif wuodi.
 
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