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I've got a young SAAS business and we've got an issue that I'm hoping one of you has dealt with before. Our developer hasn't been a help so far.
I'll do a deeper story and lessons learned post at some point, I've got a couple businesses in the construction industry and good things are happening, but for the purpose of this post I'll just be talking about our SAAS construction business.
We're currently towards the tail end of beta and we doubled the number of users that I had wanted to get. People kept giving us money so I kept bringing more people on board for testing.
One of the biggest issues we have right now is email deliverability.
Our main support email support@companyname.net is the email used by our software to send out notifications, login details, etc.
We've found that many of our clients email providers are not receiving these emails. They aren't even going to junk mail, and if people manually add the email to their safe senders list, they are still not received.
This is not with all providers. Gmail for example does receive them. (however they get stuck into the promotions tab, so if anyone has a better way to get dropped into the main inbox, I'm all ears)
But some providers such as yahoo, icloud etc. don't get them at all.
The interesting thing is if we manually send an email from this email address, then most of the time it does get received even by yahoo, icloud, etc. Though still often to the junk box.
But if the software sends the email itself, then it doesn't get through.
Has anyone experienced this and have any ideas as to a solution?
Thanks in advance for the help.
I'll do a deeper story and lessons learned post at some point, I've got a couple businesses in the construction industry and good things are happening, but for the purpose of this post I'll just be talking about our SAAS construction business.
We're currently towards the tail end of beta and we doubled the number of users that I had wanted to get. People kept giving us money so I kept bringing more people on board for testing.
One of the biggest issues we have right now is email deliverability.
Our main support email support@companyname.net is the email used by our software to send out notifications, login details, etc.
We've found that many of our clients email providers are not receiving these emails. They aren't even going to junk mail, and if people manually add the email to their safe senders list, they are still not received.
This is not with all providers. Gmail for example does receive them. (however they get stuck into the promotions tab, so if anyone has a better way to get dropped into the main inbox, I'm all ears)
But some providers such as yahoo, icloud etc. don't get them at all.
The interesting thing is if we manually send an email from this email address, then most of the time it does get received even by yahoo, icloud, etc. Though still often to the junk box.
But if the software sends the email itself, then it doesn't get through.
Has anyone experienced this and have any ideas as to a solution?
Thanks in advance for the help.
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