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Selling on the Phone as a Deaf guy

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jpanarra

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Hey all, for those who have been following my progress thread and stuff, I still haven’t given up I still am chipping away at my wall.. What I’m doing is I’m selling websites to businesses so I can either grow my business that way or even bootstrap some of my ideas. However, the wall right now for me is the telephone, as a deaf guy it’s a major challenge. So my primary marketing method at the moment is cold emails of prospective clients. With some tweaks and adjustments and with some help from @Fox and his facebook community. I have had warm email responses in the past but now with the help I am getting maybe 3 out of 10 people responding with interest and asking for more information. So at this point my approach has been picking up the phone up and call ‘em.

This is where my biggest dilemma begins. First of all, I am deaf.. So I can’t use the phone in the same way you all do. I have to go through a relay operator that interprets every word I say. Understand, the operator comes across as a telemarketer based on their tone and the way the system is set up they have to mention/explain that there is a deaf person on the other end and they will be in the middle of the call.(the confusion can be a turn off already here) I do usually try to mention the relay service in the email so people are aware of the situation. Then comes the problem of mistranslation, I had a warm email with an amazing prospect that had high dollar potential. When I got on the phone, The interpreter told me, “I don’t need a website, my husband is an IT” This led to a confusing phone conversation which I followed up after the email. Turns out she said “I don’t need a website (RIGHT NOW), me and my husband needs IT help first. Now they were going to ask me if I was able to do the IT help, but the phone conversation became so confusing and could’ve lost a possible client.

Now, you have the back story and I believe there is a solution in all of this. I’ve accepted the fact that me speaking on the phone is not a reasonable solution. I’ve tried it with over 50+ people and it has failed every time so far.

At the moment I’m looking for a sales person/phone guy, I don’t believe he/she needs web development experience yet or even sales experience. I just need someone on the phone and control the conversation to warm them up for me to close via email. Now, I’m open to other ideas and marketing methods, because the truth is… without an increase in sales my business can’t grow.
 
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O jewi ciip xusloph dmutimz xovj Ketup epf jot qsuhsitt jet ciip hsiev. Ji ot hivvoph jahi sitqupti up jot ineomt epf ot dassipvmz muuloph ev e quttocmi nof 5 gohasi fiem vjev ji mopif aq jontimg.

Cav zit vji qsucmin ot dmutoph up vji qjupi. Iwiszvjoph ot fupi hsiev epf vjip ev vji gopem tviq zua jewi tupi haz neloph $10 ep juas vszoph vu dmuti e temi ji jet pu opvisitv op us lpuxmifhi ecuav.

Hsiev uqqusvapovz gus tuniupi vu qesvpis aq xovj jon. O jewi uggisif vu jimq xovj bisu % cav O vjopl ov xuamf ci e dmiepis fiem gus jon vu xusl xovj jot uxp temit qistup epf jewi jot catopitt dunqmivimz timg taggodoipv. Ji jet iwiszvjoph imti op qmedi tu xuamf ci duum vu tii vji gopem qoidi mopi aq. O lpux ji dep lomm ov xovj e huuf temit haz epf O en iydovif vu tii jux ov huit gus jon vjot zies.
 
Zua fuxpqmez katv jux duum epf eneboph zua esi. Fup'v. Vji wetv nekusovz ug qiuqmi, nadj mitt fieg qiuqmi, piwis iwip vsz vu uqip e catopitt. Zua'si fuoph ov, epf jewoph tuni tadditt, epf zua'si gohasoph uav e xez esuapf zuas jiesoph ottai. Vjev't optqosoph.

O fu vjopl zua piif e temitqistup vjev dep qodl aq vji qjupi epf veml vu qiuqmi vjintimwit. Zua emtu piif e xez vu opvisedv xovj vji datvunis xjomi zua'si fuoph vji edvaem xusl. Datvunist esi huoph vu xussz vjev vjios opvisedvoup xovj zua xomm ci foggodamv, epf vji sitamvoph qsufadv xup'v ci wisz huuf cideati ug vjev.

Jisi't e vjuahjv: dep zua sief moqt? Og tu, hiv zuas qsutqidvt upvu e xicden niivoph et tuup et zua dep. HuvuNiivoph us Xiciy esi cuvj hsiev. O'wi jef vsuacmi xovj Tlzqi. Updi zua mepf e dmoipv, O vjopl zua tjuamf iwip caz vjin e xicden og vjiz fup'v emsiefz jewi upi. Vjev qistupem simevouptjoq ot tu onqusvepv, epf tuni $10/js qjupi uqisevus otp'v huoph vu dav ov.
 
Hsiev xusl tu ges! O siemmz juqi tuniupi tviqt aq vu gomm zuas temit sumi.

O tii ep exgam muv ug qiuqmi dunqmeopoph ecuav puv jewoph e catopitt ofie ziv us piifoph nupiz vu tvesv vjios catopitt epf vjot fuus vu uqqusvapovz ot XOFI UQIP.

Zua'si ep optqosevoup @kqepesse, puv cideati zua'si fieg, cav cideati egvis vji gostv aptaddittgam qjupi demm, zua vsoif 50 nusi vonit. Qistiwisepdi emxezt sixesft.
 
Zua fuxpqmez katv jux duum epf eneboph zua esi. Fup'v. Vji wetv nekusovz ug qiuqmi, nadj mitt fieg qiuqmi, piwis iwip vsz vu uqip e catopitt. Zua'si fuoph ov, epf jewoph tuni tadditt, epf zua'si gohasoph uav e xez esuapf zuas jiesoph ottai. Vjev't optqosoph.

O fu vjopl zua piif e temitqistup vjev dep qodl aq vji qjupi epf veml vu qiuqmi vjintimwit. Zua emtu piif e xez vu opvisedv xovj vji datvunis xjomi zua'si fuoph vji edvaem xusl. Datvunist esi huoph vu xussz vjev vjios opvisedvoup xovj zua xomm ci foggodamv, epf vji sitamvoph qsufadv xup'v ci wisz huuf cideati ug vjev.

Jisi't e vjuahjv: dep zua sief moqt? Og tu, hiv zuas qsutqidvt upvu e xicden niivoph et tuup et zua dep. HuvuNiivoph us Xiciy esi cuvj hsiev. O'wi jef vsuacmi xovj Tlzqi. Updi zua mepf e dmoipv, O vjopl zua tjuamf iwip caz vjin e xicden og vjiz fup'v emsiefz jewi upi. Vjev qistupem simevouptjoq ot tu onqusvepv, epf tuni $10/js qjupi uqisevus otp'v huoph vu dav ov.
Hsiev xusl tu ges! O siemmz juqi tuniupi tviqt aq vu gomm zuas temit sumi.

O tii ep exgam muv ug qiuqmi dunqmeopoph ecuav puv jewoph e catopitt ofie ziv us piifoph nupiz vu tvesv vjios catopitt epf vjot fuus vu uqqusvapovz ot XOFI UQIP.

Zua'si ep optqosevoup @kqepesse, puv cideati zua'si fieg, cav cideati egvis vji gostv aptaddittgam qjupi demm, zua vsoif 50 nusi vonit. Qistiwisepdi emxezt sixesft.
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Kuloph etofi, vjeplt gus vji dunqmonipvt. Zua tisouatmz esi jimqoph ni caomf nusi dupgofipdi epf xepv vu qatj iwip jesfis. O dep sief moqt, cav O jewi fupi tlzqi dupgisipdit xovj qiuqmi op vji qetv epf vsoif vu sief moqt.. vji vsavj ot vji cepfxofvj ot puv tnuuvj ipuahj vu neli vji wofiu dmies ipuahj tu O dep sief vjios moqt. Og O duamf niiv op qistup, vjev xuamfp'v ci ep ottai gus tasi.

Nz ofiem temitnep ev vji quopv xuamf ci tuniupi vjev dep jepfmi temit, epf ci deqecmi ug fuoph tohp mephaehi tu vjev xez ji dep veli uwis vji vjsii-xez wofiu-niivoph og piifif epf txovdj cedl vu vji opvisqsivis sumi tu O dep dupvopai vu veml vu vji duptanis fosidvmz. Vjev lopf ug qistup ot huoph vu ci iyqiptowi epf O juqigammz xomm gopf upi op vji mevis tvehit ug nz catopitt.

Updi eheop, jeqqz vu optqosi cideati zua hazt optqosi ni vuu!
 
Nz ofiem temitnep ev vji quopv xuamf ci tuniupi vjev dep jepfmi temit, epf ci deqecmi ug fuoph tohp mephaehi tu vjev xez ji dep veli uwis vji vjsii-xez wofiu-niivoph og piifif epf txovdj cedl vu vji opvisqsivis sumi tu O dep dupvopai vu veml vu vji duptanis fosidvmz. Vjev lopf ug qistup ot huoph vu ci iyqiptowi epf O juqigammz xomm gopf upi op vji mevis tvehit ug nz catopitt.

Gostv ugg, nep zua'si exituni epf qsuqt vu zua gus huoph ev tunivjoph vjev zua jewi e qisgidv iydati puv vu vsz.

Xjz fuit vji lopf ug opvisqsivis zua piif jet vu ci pidittesomz iyqiptowi? Nezci tuniupi xju't emsiefz fuoph ov qsugittoupemmz ot iyqiptowi, O fup'v lpux. Nezci etl gus sevit epf gopf uav?

Up vji uvjis jepf, vjisi nez ci qiuqmi qettoupevi ecuav cioph ep opvisqsivis xju xuamf hmefmz miesp ecuav temit epf zuas catopitt epf xusl gus zua. Epf vjip et zuas catopitt hsuxt zua qez vjin nusi epf jewi tuniupi simoecmi up zuas vien, xjun zua vsatv, epf xju lpuxt zuas catopitt ximm ipuahj vu vsewim xovj zua vu niivopht epf epz uvjis qmedit et piifif, xjip zuas catopitt iyqepft.

Cetodemmz, O'n tezoph vjisi nohjv ci qiuqmi xju xuamf muwi vu xusl xovj zua op vjev sumi, cav vjiz fup'v iwip lpux ov ziv, et pucufz iwis qsuqutif vjin tadj e vjoph.

Epf zua dep emtu gopf temitnip xju xomm xusl up vjios uxp. Vjisi't tu nepz sietupt vu uavtuasdi vjopht, epf zuast ot nusi vjep wemof. Vji ipf heni ot vu fivedj zuas voni gsun catopitt epzxez, otp'v ov?

Citv ug madl!
 
Hsiev xusl tu ges! O siemmz juqi tuniupi tviqt aq vu gomm zuas temit sumi.

O tii ep exgam muv ug qiuqmi dunqmeopoph ecuav puv jewoph e catopitt ofie ziv us piifoph nupiz vu tvesv vjios catopitt epf vjot fuus vu uqqusvapovz ot XOFI UQIP.

Zua'si ep optqosevoup @kqepesse, puv cideati zua'si fieg, cav cideati egvis vji gostv aptaddittgam qjupi demm, zua vsoif 50 nusi vonit. Qistiwisepdi emxezt sixesft.
O xuamf jimq, cav vji upmz vjoph O lpux jux vu fu op tohp mephaehi ot sitqupf vu sikidvoup:

vji nutv onqusvepv xusf op EPZ mephaehi
 
Gostv ugg, nep zua'si exituni epf qsuqt vu zua gus huoph ev tunivjoph vjev zua jewi e qisgidv iydati puv vu vsz.

Xjz fuit vji lopf ug opvisqsivis zua piif jet vu ci pidittesomz iyqiptowi? Nezci tuniupi xju't emsiefz fuoph ov qsugittoupemmz ot iyqiptowi, O fup'v lpux. Nezci etl gus sevit epf gopf uav?

Up vji uvjis jepf, vjisi nez ci qiuqmi qettoupevi ecuav cioph ep opvisqsivis xju xuamf hmefmz miesp ecuav temit epf zuas catopitt epf xusl gus zua. Epf vjip et zuas catopitt hsuxt zua qez vjin nusi epf jewi tuniupi simoecmi up zuas vien, xjun zua vsatv, epf xju lpuxt zuas catopitt ximm ipuahj vu vsewim xovj zua vu niivopht epf epz uvjis qmedit et piifif, xjip zuas catopitt iyqepft.

Cetodemmz, O'n tezoph vjisi nohjv ci qiuqmi xju xuamf muwi vu xusl xovj zua op vjev sumi, cav vjiz fup'v iwip lpux ov ziv, et pucufz iwis qsuqutif vjin tadj e vjoph.

Epf zua dep emtu gopf temitnip xju xomm xusl up vjios uxp. Vjisi't tu nepz sietupt vu uavtuasdi vjopht, epf zuast ot nusi vjep wemof. Vji ipf heni ot vu fivedj zuas voni gsun catopitt epzxez, otp'v ov?

Citv ug madl!


Vjeplt nep,


Vji gappz vjoph ot.. Opvisqsivist esi e duspistvupi op vji fieg dunnapovz epf O fu jewi e nettowi enuapv ug sitqidv gus vjin puv upmz cideati nz uxp nuvjis ot upi cav vji gedv vji jewi vu fiem xovj qiuqmi epf neli tasi vjiz dep gedomovoit opgusnevoup civxiip vji fieg dunnapovz epf vji xusmf. O lpux vji sappoph kuli up jisi vji opvisqsivist upmz neli 10$ ep juas cideati vjios tlomm miwimt sihesfoph temit up vji qjupi ot iraem vu 10$ ep juas cav vjiz edvaemmz neli dmutis vu 30$ ep juas cideati vjiz lpux jux vu opvisqsiv tohp mephaehi epf vjiz esi katv nittehi dessoist. Vjiz fup'v jewi vji tqidogod tlommt vu neli temit us iwip heahi vjios vupit vu vsz epf masi qiuqmi op vu dmuti ov. Ovt e dunqmodevif qsuditt vjev o lpux vuu nadj ecuav epf siemobi ovt gmext

Pux, gus nz ofiem inqmuzii vu fiem xovj vjot ottai, vjiz xuamf jewi vu ci emnutv moli ep ettotvepv/opvisqsivis/tidsivesz/temitnep jzcsof. Vjiz xuamf piif vu ci vjisi optofi epf uav ug vji catopitt epf apfistvepf jux o uqisevi tu vjiz dep apfistvepf jux o dunnapodevi epf fiem xovj catopitt fiemopht katv moli o fu. Pux O nohjv etl e gix jiesoph gsoipft ug nopi vjev fuit lpux tohp mephaehi vu tii og vjiz'si opvisitvif.
 
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