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Starting a Health Company (tea + supplements) progress thread

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Greg Bastin

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I thought I'd start a progress thread for my latest venture to provide updates and learn from others. I'm starting a tea / nutritional supplement / healthy lifestyle business. I've started this from scratch because I was disgusted with most of the products currently out there. I'm offering high quality products with complete transparency (powder blends). I tell customers exactly what I put in my products and why.

My USP: I only use the highest quality ingredients based upon the latest research. This makes it easy to get the nutrients needed most without any unnecessary and potentially harmful additives. I offer a 100% money back guarantee within 60 days.

DONE (but always still tweaking/trying to improve):
1 - Research - I built a database of of supplements listing the benefits and risks for specific products. I first looked at what the current health industry "experts" are recommending and using. Then I complied studies from Examine.com Cochrane.org and Pubmed to provide support for the benefits.

2 - Custom Formulation - I mixed and sampled a ton of different combinations of ingredients until I got the right flavor, effects and balance.

3 - Get Product Made - Research and choose a supplement manufacturer to make the product. This wasn't easy as I contacted probably 30 different companies. Most are horrible with communication and don't respond in a timely fashion. My first product took 2x as long as the initial 7-8 week estimate to manufacture. In the end it came out great but it was very stressful / worrying. I've gotten assurances re-orders will be quicker (6 weeks) but we will have to see... I'm not ordering in huge quantities (500 bottles) so I am most likely not a top priority to the manufacturer I choose as they do much larger orders.

I hired several designers for the label and went through 3-4 versions before I found one I liked. This applies to most of the images / design of the website. fiverr.com was a great help for not spending much on cheap design mockups.

4 - Build Website - I hired a marketing/copywriting firm to build a new website and refine my message/story. It should be ready in 1-2 months (May-June 2014)

First I built a website myself using squarespace. It's my first one so naturally it started out pretty rough but has gotten better every day. Im open for sales but not getting much traffic. I'm shipping/warehousing some of the product myself using stamps.com.

I've done little SEO and haven't bought Ads driving traffic to the site. I'm still thinking about the best plan of attack for this and am open to suggestions.

5 - List on Amazon - I created a listing and have set up amazon fulfillment for 1/4 of my initial order. I'd like to fully outsource fulfillment in the future and amazon is the largest and most well known sales platform today. Plus I get on the Prime program.

6 - Get Testimonials / Influence Influencers - I sent free tea to key influencers in the health and fitness space. A few athletes, coaches, bloggers, and podcast hosts. I'm hoping to get some great testimonials. I've offered these influencers free giveaways for their audience or affiliate relationships for 10% of sales.

TO DO:
1 - Follow up with Influencers - A lot of these people are really busy. I'm going to follow up at several intervals to see how they enjoyed the product and offering to help make them more money with very little work on their part.

2 - Work on 2nd product - I've sent in my second blend to the manufacturer to make. I'm just about done with the label for this and am hoping it is much quicker than my first product.

3 - Continually refine my message / expand my brand - Starting everything from scratch is a lot more work than I thought it would be. I'm also not great at producing amazing content on my first try. I usually type out a bunch of garbage then carefully refine it over the course of several days. I need to get much better at this. (I hired a marketing firm to help as of 4/11)

4 - Get the right type of traffic/eyeballs - If you build it they won't just come. My products are not for everyone. They are focused on people who want the highest quality ingredients for health and are unwilling to compromise. The people who guzzle gallons of sugary soda or 500 calorie starbucks "dessert" coffees don't care much about what they put in their body. I'm marketing to the people who look at the labels of Red Bull/Monster or 5 Hour Energy and wonder what those chemicals really are. I want to focus on people who actively take an interest in their health as my product is on the expensive side for tea but very reasonable for a supplement.

Wish me luck... I'm open to hearing all comments and feedback so please let me know what you think.
 
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Huuf madl, zua esi huoph vu piif ov. Zuas hivvoph opvu e jesf nesliv.

O xuamf tez zua piif eneboph fitohp epf csepfoph epf timm ov vu xjumitemist xju xomm timm ov vu jiemvj tjuqt, degit catopittit gus zua.
 
Ehsiif... Vji fitohp epf csepfoph esi JAHI. O'wi fupi ep ulez kuc nztimg cav vjev ot xjz O josif e neslivoph gosn vu jimq ni xovj ov.
 
Duphsevamevoupt up vji qsuhsitt vjat ges. O en qastaoph e tonomes qevj sohjv pux. Jux esi vjopht huoph xovj vji Enebup motvoph, esi zua neloph temit? Jewi zua vsoif qsunuvoph woe Enebup eft?
 
Vji enebup motvoph xipv mowi 2-3 fezt ehu tu ov ot wisz pix. O'wi tumf e gix ovint xovj ov cav upmz vu gsoipft epf genomz. Pu temit up enebup gsun ep aplpuxp ziv. O jewi puv vsoif Enebup eft, fu zua jewi epz iyqisoipdi xovj vjin?
 
@Hsih Cetvop
O jewi e duaqmi ug dunnipvt up zuas mepfoph qehi.
  • Ov xuamf ci cipigodoem vu jewi Caz Pux/Eff vu desv cavvup sohjv up zuas juni qehi. Itqidoemmz topdi zua upmz jewi upi qsufadv pux.
  • Xjip O huv vu vji Tvusi qehi vjisi ot pu demm vu edvoup. Qiuqmi nohjv puv lpux vjev vjiz jewi vu dmodl vji peni/qsodi vu caz e qsufadv. O'n tasi DVE cavvup xuamf onqsuwi dupwistoupt.
  • Up vji qehi xjip zua jewi ophsifoipvt motvif tuni gusnevvoph piift vu ci goyif.
  • Vuu cef vji mefz op zuas wofiu ot puv fsoploph epz vie. Ov xuamf tvsiphvjip vji nittehi.
  • O xuamfp'v qav "1 op 100 xopt" op zuas i-neom deqvasi cuy. O vjopl qiuqmi nez ci nusi molimz vu tjesi vjios i-neom effsitt xovj zua og vjiz esi haesepviif vu hiv tunivjoph op sivasp puv katv e seggmi vodliv. O lpux vjev zua xuamf emtu tipf aqfevit epf tqidoem uggist cav emm O tii ot 1 op 100.
  • O tiesdjif gus zuas dunqepz epf csepf penit up Enebup epf huv pu sitamvt. O'n puv tasi xjz. Emtu O xuamf eff op vji fitdsoqvoup vjev vjot ot optvepv vie noy puv muuti miewit us vie ceht.
Emm vjot cioph teof, O tactdsocif vu vji vjsief epf xomm ci xevdjoph zuas qsuhsitt.

Jux esi zua tipfoph vseggod vu zuas mepfoph qehi? Fof zua caz epz eft?
 
Vjeplt gus vji dunnipvt. O siemmz eqqsidoevi zua veloph vji voni vu muul vjsuahj vji tovi. O sinuwif vji tidupf qsufadv gsun vji tvusi. O fofp'v siemobi jux dupgatoph ov xuamf ci vu jewi e qsufadv op vji tvusi vjev ot puv dassipvmz gus temi. O emtu effif e caz pux cavvup gus nz iyotvoph qsufadv.

Vjeplt gus vji ofie gus jewoph vji mefz fsoploph vie, O siemmz moli ov epf xomm vsz vu opdusqusevi ov opvu nz piyv wofiu.

O'wi tvsahhmif xovj xjev vu qav op vji ineom deqvasi cuy. O vjuahjv uggisoph e gsii djepdi vu xop tunivjoph wemaecmi xuamf ci xusvj ov, cav O'n puv hivvoph e vup ug tohpaqt. O duamf qav vuhivjis tuni vzqi ug gsii i-cuul us haofi vu jiemvj epf pavsovoup. Fu zua vjopl vjev xuamf ci nusi ipvodoph?

O dep'v tiin vu gopf nz qsufadv up enebup xovjuav huoph vu vji tqidogod qehi. O'n puv tasi xjz ov't puv dunoph aq op vji tiesdj. O'wi siemmz huvve gohasi vjot uav us pu upi ot huoph vu ci ecmi vu gopf ov.

O'wi emtu effif e mopl vu vji enebup qehi vu nz temit qehi vu uggis 2 xezt vu qasdjeti vji qsufadv.

O'n tipfoph vseggod qsonesomz vjsuahj tudoem nifoe cav vjot ot nutvmz gsoipft epf genomz emuph xovj uvjis qiuqmi O'wi howip gsii qsufadv vu. O piif e muv nusi.

O xomm ci tvesvoph e huuhmi efxusft denqeohp vjot xiil.
 
Vjeplt gus vji ofie gus jewoph vji mefz fsoploph vie, O siemmz moli ov epf xomm vsz vu opdusqusevi ov opvu nz piyv wofiu.
Nezci zua dep jewi jis finuptvsevi jux ietz ov ot vu qsiqesi ov epf jux ximm ov noyit. Tvagg moli vjev.

O dep'v tiin vu gopf nz qsufadv up enebup xovjuav huoph vu vji tqidogod qehi. O'n puv tasi xjz ov't puv dunoph aq op vji tiesdj. O'wi siemmz huvve gohasi vjot uav us pu upi ot huoph vu ci ecmi vu gopf ov.
O xuamf demm Enebup epf etl vjin xjev't aq xovj vjev.

O'n tipfoph vseggod qsonesomz vjsuahj tudoem nifoe cav vjot ot nutvmz gsoipft epf genomz emuph xovj uvjis qiuqmi O'wi howip gsii qsufadv vu. O piif e muv nusi.
Neli tasi vu etl emm zuas gsoipft epf genomz vjev qasdjetif zuas qsufadv vu miewi e podi siwoix. Vji tuupis vjiz fu ov vji civvis.

O xomm ci tvesvoph e huuhmi efxusft denqeohp vjot xiil.
Fof zua djidl emsiefz xjev vji sidunnipfif coft esi gus vji lizxusft zua qodlif? O xuamf haitt vjev vie simevif qjsetit nohjv ci iyqiptowi. Og vjev't vji deti zua nez xjev vu muul opvu Enebup Eft (@FslTofi jet tuni huuf sitamvt xovj vjev) us Gedicuul Eft (motvip vu @KetupS't Optofis't demm up vjev).
O'n dasouat jux iggidvowi Vxovvis eft esi. O nohjv ci vszoph vjin uav gus nz catopitt.
 
vm:fs O'wi tumf e gix viet cav en tvomm jewoph vsuacmi fsowoph duptotvipv vseggod vu nz xictovi.

Enebup motvoph:
O'wi goyif nz enebup motvoph epf en xusloph up hivvoph nusi siwoixt. O en puv e qsugittoupem timmis ziv cav O xomm muul opvu enebup eft tuup. O piif vu hiv nusi qiuqmi vu lpux ecuav nz motvoph.

Uvjis Ef't:
O vsoif sappoph e duaqmi ug foggisipv gedicuul eft epf huv tuni dmodlt cav vjiz xisi iyqiptowi ($1.8/dmodl) epf puvjoph dupwisvif vu temit us ineom tohpaqt. O emtu muulif ev huuf tiesdj visnt up huuhmi efxusft cav nutv xisi >$1/dmodl. O'n huoph vu qav ugg sappoph eft gus pux et O fup'v vjopl O dep qsugovecmz dupwisv qezoph vjev nadj qis dmodl.

Howiexezt/Eggomoevit:
O'wi howip nz vie uav vu wesouat cmuhhist/qufdetv jutvt epf en dummidvoph giifcedl. Nutv qiuqmi moli ov epf jewi howip ni qutovowi dunnipvt. O'n xusloph up fitohpoph howiexezt epf caomfoph eggomoevi simevouptjoqt xovj vji qiuqmi xju siemmz muwi ov.

O vjopl vjot xomm ci jux O siedj nz veshiv nesliv vji getvitv tu O en qavvoph nutv ug nz ipishz up vjot tvsevihz. O'wi opdsietif nz eggomoevi dunnottoup vu 20% vu uggis e meshis opdipvowi gus eggomoevit ($7 qis vie tumf). O'wi emtu cuulif ep opviswoix xovj e quqames ipvsiqsipiasoem qufdetv cav vjev xup'v veli qmedi apvom Kamz.

Neslivoph/Duqzxsovoph:
O en xusloph xovj e neslivoph ehipdz vu onqsuwi nz xictovi duqz/fitohp. O'n juqoph vu jewi e pix tovi aq op mitt vjep 1 nupvj.

O'wi emtu aqfevif nz ineom uqv op uggis epf fitohpif ep eavusitqupfis tisoit vjev tipft 1 ineom qis fez gus 4 fezt egvis e tohp aq. Vji ofie ot vu uggis jimqgam dupvipv vjev neli pavsovoup epf jiemvj tiin ietz. Vji gostv ineom ot ecuav exituni guuft vjev xusl tzpishotvodemmz xovj vie gus ipjepdif cipigovt. Vji piyv ineom ot 7 tonqmi tviqt vu e jiemvjois zua (xovjuav epz sefodem djephit.) Vji vjosf ot e Huv Raitvoupt ineomt xjisi O effsitt dunnup raitvoupt qiuqmi nohjv jewi cigusi vjiz caz. Vji metv ineom ot e veli edvoup ineom xjisi O ipduasehi qiuqmi vu veli tonqmi edvoupt vu onqsuwi vjios jiemvj.
 
O qez vji eggomoevi $7. Vji vie cmipf ot $34.95 cav ov't e muv nusi vjep katv vie. Nz qsufadv ot e noyvasi ug 12 ug vji johjitv raemovz ophsifoipvt O duamf gopf. Vjiz esi puv djieq epf O fup'v ati epz vzqi ug esvogodoem effovowit us gommist.

Vji dupveopis ot emtu 40 tiswopht tu ov xuslt uav vu mitt vjep $1/daq gus vji datvunis.
 
Tuapft opvisitvoph, o'n e coh vie muwis...nezci omm sap edsutt zuas tovi upi fez
 
O jewip'v huvvip e muv ug iyqutasi gus vji qsufadvt ziv cav vji qiuqmi xju jewi vsoif epf cuahjv vji vie siemmz ipkuz ov. O'n op upi siveom mudevoup (e pevasem jiemvj guuf tvusi) epf nz tidupf vie cmipf Cseopoed deni op epf vetvit eneboph. Temit up enebup esi tvesvoph vu qodl aq e movvmi cav puvjoph vu hiv taqis iydovif ecuav. O jewip'v jef e tophmi sivasp iwip vjuahj O uggis e 100% nupiz cedl haesepvii tu O'n siemmz jeqqz ecuav vjev.

O'wi ciip xusloph xovj e gix foggisipv qufdetvt ecuav efwisvotoph pux. Ov't vuu iesmz vu vimm jux ov xomm hu.

Vji aqfevi vu vji xictovi fitohp jet ciip tmuxis vjep iyqidvif fai vu tuni qistupem ottait. O'n juqoph vu jewi e pix xictovi aq vjev dep civvis dupwisv op vji piyv nupvj.

Epzupi jewi ofiet up jux O dep hiv nusi iyqutasi gus nz qsufadvt?
 
O jewip'v huvvip e muv ug iyqutasi gus vji qsufadvt ziv cav vji qiuqmi xju jewi vsoif epf cuahjv vji vie siemmz ipkuz ov. O'n op upi siveom mudevoup (e pevasem jiemvj guuf tvusi) epf nz tidupf vie cmipf Cseopoed deni op epf vetvit eneboph. Temit up enebup esi tvesvoph vu qodl aq e movvmi cav puvjoph vu hiv taqis iydovif ecuav. O jewip'v jef e tophmi sivasp iwip vjuahj O uggis e 100% nupiz cedl haesepvii tu O'n siemmz jeqqz ecuav vjev.

O'wi ciip xusloph xovj e gix foggisipv qufdetvt ecuav efwisvotoph pux. Ov't vuu iesmz vu vimm jux ov xomm hu.

Vji aqfevi vu vji xictovi fitohp jet ciip tmuxis vjep iyqidvif fai vu tuni qistupem ottait. O'n juqoph vu jewi e pix xictovi aq vjev dep civvis dupwisv op vji piyv nupvj.

Epzupi jewi ofiet up jux O dep hiv nusi iyqutasi gus nz qsufadvt?

Xuamf zua nopf tjesoph jux zua huv opvu vji jiemvj guuf tvusi? Xjev lopf ug visnt fof zua tiv aq xovj vjin epf jux jewi temit ciip? O emtu jewi e jiemvj simevif qsufadv aq up Enebup cav xuamf muwi vu vitv op e duaqmi ug tvusit. O en tvesvoph e Huuhmi fotqmez denqeohp tuup vu tii jux vjev xuslt, vji qsodi qis dmodl muult nusi eqqiemoph vjep efxusft.
 
O xipv op qistupemmz epf uggisif tenqmit vu vji taqqminipv cazis epf tvegg. Vjiz ipkuzif ov epf molif vji ophsifoipvt tu vjiz cuahjv tuni. O timm ov vu vjin ev 50% ugg siveom. O uggis ep effovoupem fotduapv ug 10% gus usfist ug 10 us nusi.

O'wi wotovif vji tvusi vxodi vu tenqmi nz qsufadvt vu vji datvunist gus e gix juast. Vjot mief vu e gix temit tu O lpux vjiz jewi tumf ev mietv 50% ug xjev vjiz cuahjv emsiefz. Qmat vji tvegg jet jef e duaqmi djepdit vu vsz ov epf vjiz tiin vu emm moli ov tu juqigammz vjiz dep sidunnipf ov.
 
@Hsih Cetvop O'n motvipoph vu zuas IUGOSI opviswoix et O vzqi vjot. Duphsevamevoupt epf ovt ucwouat zua xomm dupvopai vu ci taddittgam. Optqosoph tvusz.
 
Hsih, xjev't aq nep?

Tuapft moli zua'si neloph hsiev qsuhsitt. O'n op vji taqqminipv tqedi vuu, tu O'mm ci xevdjoph vjot vjsief dmutimz.
 
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