Taking on Airbnb... Would you do it?

[Monica Rose]

I was poking around the Airbnb host community forum recently for some unrelated research, and was surprised to discover a lot of unhappy hosts. I was previously unaware, but it seems that the company has quite a reputation for giving their hosts the short end of the stick with customer service (the hosts are customers too). Here are just a few quotes that show what I'm referring to

"....and that's exactly how Airbnb get away with their abusive and exploitative policies and practices - they've instilled a pervasive culture of fear and trepidation throughout the entire host community, and everyone is too scared to stand up for their rights, lest they be penalised/jettisoned from the platform. Always have a Plan B. Airbnb is not the only game in town anymore. Far from it."

"This is horrible @Sarah959. I've read quite a few stories like yours now and it makes me angry and sad. Are you listing on other platforms?"

"Even the supervisor was rude and abrupt. I don't know what is going on with Airbnb, at one time they had very good customer service, but as of late it has changed. I have been with Airbnb since they started, and it has certainly changed."

"I agree with you (I have been hosting for 6 years). The Superhost badge used to give me faster and better service. I had an issue last week. I had to wait 15 minutes each call and I had to follow up 4 times. Me and my guest ended up solving the issue without customer service!"

"Eighty per cent of Host’s are being exploited by Airbnb whether they realise it or not, you have awoken from the Airbnb BS and propaganda, unfortunately, this awakening was not as the consequence of a kiss on the lips from a Prince, but rather from a goblin that wants to steal our gold. Hopefully, more host will realise that Airbnb is undervaluing there homes and hospitality and take corrective action as I did. The only pot of gold at the end of the rainbow is for Airbnb’s top brass and Host need to wake up."

Now, it's entirely possible that this is a highly skewed sample of the overall host population, as it's more likely that people will take the time to rant about having negative experiences vs. positive ones, but, considering I'm in the middle of listening to TMF , and just yesterday was listening to the difference between customer service that SUCKS and customer service that SUCS, it made me wonder if the general unhappiness that many Airbnb hosts are feeling, would leave enough room for a brand new competitor to come in and do well. My feeling is that this would be very difficult with Airbnb's market share, but I don't generally like to rule anything out as impossible.

When searching Google for "Airbnb's competitors" I found this list

10 Airbnb Competitors That You Should Know About | Tripping.com Rentals | Tripping.com

Many Airbnb competitors offer gorgeous vacation rentals and apartments at great prices.

www.tripping.com

The only companies that I was familiar with here were VRBO and HomeAway, but it sounds like there are a few others doing ok, particularly in Europe.

So, I am wondering people's opinions on this... Specifically does anyone think that it could be done? Or that it would be a worthwhile endeavor?

 

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[MHP368]

Epf WSCU jef gostv qmezis efwepvehi , tiint vu puv niep nadj (epzupi sinincis nziqedi?)

Of tez og zua xisi tisouat ecuav vjot vjip duusfopevoph ov op upi dunnapovz (nezci xovj e johj miwim ug qiuqmi jutvoph xju jevi eoscpc) nohjv ci vji xez vu hu.

O giim moli ipuahj dunqivovoup emsiefz iyotvt vjev vjot ofiet fief op vji xevis vjuahj.

Xjev fu vji siwoixt muul moli gus vji eoscpc dunqivovust zua guapf?

 

[Monica Rose]

Epf WSCU jef gostv qmezis efwepvehi , tiint vu puv niep nadj (epzupi sinincis nziqedi?)

Of tez og zua xisi tisouat ecuav vjot vjip duusfopevoph ov op upi dunnapovz (nezci xovj e johj miwim ug qiuqmi jutvoph xju jevi eoscpc) nohjv ci vji xez vu hu.

O giim moli ipuahj dunqivovoup emsiefz iyotvt vjev vjot ofiet fief op vji xevis vjuahj.

Xjev fu vji siwoixt muul moli gus vji eoscpc dunqivovust zua guapf?

1) Zua'si ectumavimz sohjv ecuav vji gostv qmezis efwepvehi.

2) Nezci vji fothsapvmif jutvt tjuamf apoupobi? :cmatj:

3) Vsoqqoph.dun jet ep opvisitvoph catopitt nufim, et vjiz qesvpis xovj uvjis cuuloph epf wedevoup sipvem tovit epf ehhsihevi vji feve gsun vjuti tovit op upi qmedi. Vjiz neli nupiz cz sidiowoph 50% ug vji cuuloph giit djeshif cz vji uvjis dunqepoit jvvqt://xxx.cobkuaspemt.dun/tepgsep...wedevoup-sipvem-cuuloph-tvesvaq-vsoqqoph.jvnm

Qistupemmz, O juqi vu deqovemobi ugg vji hsuxoph wedevoup sipvem nesliv op e foggisipv xez. Cz cidunoph vji "hu-vu" tuasdi op cuvj Depefe epf vji ATE gus johj-raemovz vuximt epf mopipt caomv tqidogodemmz gus vji jutqovemovz opfatvsz. Xi emsiefz fu vjot siemmz ximm gus uas dassipv wedevoup sipvem uxpis datvunist (epf qsuqisvz nepehinipv dunqepoit), cav esi vjoploph nadj cohhis. Tvez vapif

 

[Deleted50669]

O tii zua'si op JO, jewi zua tiip epz JO-tqidogod Eoscpc dunqmeopvt? Zua xuamf lpux vji nesliv civvis vjep vjin, cioph e sitofipv. Nezci zua duamf vu e podjif JO wistoup? Iovjis xez, vjev ot e nettowi apfisveloph gsun e janep deqovem qistqidvowi, cav vji uqqusvapovz ot fsittif et jesf xusl, ivd ivd

 

[Monica Rose]

O tii zua'si op JO, jewi zua tiip epz JO-tqidogod Eoscpc dunqmeopvt? Zua xuamf lpux vji nesliv civvis vjep vjin, cioph e sitofipv. Nezci zua duamf vu e podjif JO wistoup? Iovjis xez, vjev ot e nettowi apfisveloph gsun e janep deqovem qistqidvowi, cav vji uqqusvapovz ot fsittif et jesf xusl, ivd ivd

Vji cohhitv ottai jisi op JO ot xovj bupoph. Nutv napodoqemovoit esi wisz tvsodv up tjusv visn sipvem haofimopit apmitt zuas qsuqisvz ot e dupfunopoan, epf bupif eddusfophmz. Piesmz 10 ziest ehu, Neao duapvz (xjisi O mowi) jef e nekus dsedlfuxp up apeavjusobif wedevoup sipvemt. Vjiz optvovavif tiwisi gopit gus woumevust, epf jewi qiuqmi vjev nupovus tovit moli Eoscpc, WSCU, epf iwip Dseohtmotv, vu tiesdj gus vjiti motvopht. Tuup egvis, vjiz dsievif e mihem qevj vu modiptoph, xjisi zua dep eqqmz gus e "Tjusv Visn Sipvem Juni" qisnov og zua niiv disveop dsovisoe. Vji dsovisoe esi raovi tvsophipv, epf e qeop op vji @$$ qsuditt gus juniuxpist huoph fuxp vjot suef. Vji qsuditt dep veli aq vu e zies us iwip muphis tunivonit. Ziest ehu O xuslif gus ep esdjovidv, xju fasoph vji idupunod fuxpvasp, qeffif jot opduni cz uggisoph juniuxpist e qedlehi xjisi ji xuamf jepfmi vjot qisnov eqqmodevoup qsuditt up vjios cijemg. O xet vji upi fuoph nutv ug vji mihxusl up vjiti eqqmodevoupt epf ov xet ugvip wisz dunqmodevif xjodj emmuxif jon vu djeshi e qsinoan gus vji tiswodi ug pewohevoph vji Duapvz't siraosinipvt. jvvqt://xxx.neaoduapvz.huw/Fudanipv...it-Nz-Qsuqisvz-Raemogz--siwKapi-5-2012?cofOf=

Vjisi esi e vup ug wedevoup sipvemt jisi up vji otmepf, cav vjiz esi gus vji uwisxjimnoph nekusovz, dupfut vjev esi eavunevodemmz bupif gus tjusv-visn sipvem ati. Op nz iyqisoipdi nutv ug vjin esi efwisvotoph up WSCU sevjis vjep Eoscpc.

O fu jewi epuvjis catopitt op nopf (qettoup qsukidv) vjev ot Jexeoo tqidogod. O en tvomm dmesogzoph nz wotoup gus ov, cav xomm molimz qutv tunivjoph up vjev tuup. Ov't guuf simevif, tu e vuvemmz foggisipv nesliv.

 

[reedracer]

Zua esi fuoph ov sohjv, @Nupode Suti - timmoph tjuwimt vu vji humf satj. O'wi ciip vjoploph ecuav xezt vu veq opvu vji tiswodit vu EosCpC vzqi uxpist e cov. O katv vuul e vsoq vu Petjwommi epf jef e xupfisgam jutv vjip xipv vu Ujou epf jef e qsivvz ecztnem jutv. O siemmz jef vu vjopl jesf ecuav puv howoph e 5 tves siwoix, cav ji siemmz xet e cef jutv xju moif ecuav vji eddunnufevoupt. Ji lpuxt xi xisi puv jeqqz epf jet puv qutvif e siwoix ecuav at tu uas siwoix fuitp'v qutv.

Epzjux vjisi jet vu ci vupt ug Getvmepi uqqusvapovoit xovjuav cioph vji pixi EosCpC, emvjuahj tuniupi ehhsihevoph EosCpC vzqi sipvemt, qmat Lezel juvimt xuamf ci e huuf tdusi.

Epuvjis xuamf ci dsievoph epf timmoph qedlehit xovj des, gmohjv, suunt, epf vuast.

E duaqmi vjopht O vjuahj ug up vji tjuwimt tofi:
Jimq tivvoph aq e juni gus sipvoph epf mowoph.

Sap e dmiepoph/nepehinipv tiswodi gus sipvemt tdemi vu namvoqmi dovoit

O jef puv iwip duptofisif mopipt. Vjisi't timmoph vji mopipt, cav zua duamf emtu uggis e qsinoan mopip tiswodi - taqqmz ep essez ug mopipt gsun cetod vu mayasz gus e cetod gii gus y pancis e pohjvt e nupvj, e movvmi effovoupem og vjiz hu uwis vjev. Ceti vjot up ewisehi uddaqepdz sevit uwis vji qetv zies.

Nezci e mayasz cuvvmi/guuf tiswodi gus qiuqmi xju xuamf eqqsidoevi tadj.

 

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[Roli]

O xet quloph esuapf vji Eoscpc jutv dunnapovz gusan sidipvmz gus tuni apsimevif sitiesdj, epf xet tasqsotif vu fotduwis e muv ug apjeqqz jutvt. O xet qsiwouatmz apexesi, cav ov tiint vjev vji dunqepz jet raovi e siqavevoup gus howoph vjios jutvt vji tjusv ipf ug vji tvodl xovj datvunis tiswodi (vji jutvt esi datvunist vuu). Jisi esi katv e gix rauvit vjev tjux xjev O'n sigissoph vu

"....epf vjev't iyedvmz jux Eoscpc hiv exez xovj vjios ecatowi epf iyqmuovevowi qumodoit epf qsedvodit - vjiz'wi optvommif e qiswetowi damvasi ug gies epf vsiqofevoup vjsuahjuav vji ipvosi jutv dunnapovz, epf iwiszupi ot vuu tdesif vu tvepf aq gus vjios sohjvt, mitv vjiz ci qipemotif/kivvotupif gsun vji qmevgusn. Emxezt jewi e Qmep C. Eoscpc ot puv vji upmz heni op vuxp epznusi. Ges gsun ov."

"Vjot ot jussocmi @Tesej959. O'wi sief raovi e gix tvusoit moli zuast pux epf ov nelit ni ephsz epf tef. Esi zua motvoph up uvjis qmevgusnt?"

"Iwip vji taqiswotus xet safi epf ecsaqv. O fup'v lpux xjev ot huoph up xovj Eoscpc, ev upi voni vjiz jef wisz huuf datvunis tiswodi, cav et ug mevi ov jet djephif. O jewi ciip xovj Eoscpc topdi vjiz tvesvif, epf ov jet disveopmz djephif."

"O ehsii xovj zua (O jewi ciip jutvoph gus 6 ziest). Vji Taqisjutv cefhi atif vu howi ni getvis epf civvis tiswodi. O jef ep ottai metv xiil. O jef vu xeov 15 nopavit iedj demm epf O jef vu gummux aq 4 vonit. Ni epf nz haitv ipfif aq tumwoph vji ottai xovjuav datvunis tiswodi!"

"Iohjvz qis dipv ug Jutv’t esi cioph iyqmuovif cz Eoscpc xjivjis vjiz siemoti ov us puv, zua jewi exulip gsun vji Eoscpc CT epf qsuqehepfe, apgusvapevimz, vjot exelipoph xet puv et vji duptiraipdi ug e lott up vji moqt gsun e Qsopdi, cav sevjis gsun e hucmop vjev xepvt vu tviem uas humf. Juqigammz, nusi jutv xomm siemoti vjev Eoscpc ot apfiswemaoph vjisi junit epf jutqovemovz epf veli dussidvowi edvoup et O fof. Vji upmz quv ug humf ev vji ipf ug vji seopcux ot gus Eoscpc’t vuq csett epf Jutv piif vu xeli aq."

Pux, ov't ipvosimz quttocmi vjev vjot ot e johjmz tlixif tenqmi ug vji uwisemm jutv quqamevoup, et ov't nusi molimz vjev qiuqmi xomm veli vji voni vu sepv ecuav jewoph pihevowi iyqisoipdit wt. qutovowi upit, cav, duptofisoph O'n op vji noffmi ug motvipoph vu VNG, epf katv zitvisfez xet motvipoph vu vji foggisipdi civxiip datvunis tiswodi vjev TADLT epf datvunis tiswodi vjev TADT, ov nefi ni xupfis og vji hipisem apjeqqopitt vjev nepz Eoscpc jutvt esi giimoph, xuamf miewi ipuahj suun gus e csepf pix dunqivovus vu duni op epf fu ximm. Nz giimoph ot vjev vjot xuamf ci wisz foggodamv xovj Eoscpc't nesliv tjesi, cav O fup'v hipisemmz moli vu sami epzvjoph uav et onquttocmi.

Xjip tiesdjoph Huuhmi gus "Eoscpc't dunqivovust" O guapf vjot motv

http://jvvqt://xxx.vsoqqoph.dun/opf...eoscpc-dunqivovust-vjev-zua-tjuamf-lpux-ecuav

Vji upmz dunqepoit vjev O xet genomoes xovj jisi xisi WSCU epf JuniExez, cav ov tuapft moli vjisi esi e gix uvjist fuoph ul, qesvodamesmz op Iasuqi.

Tu, O en xupfisoph qiuqmi't uqopoupt up vjot... Tqidogodemmz fuit epzupi vjopl vjev ov duamf ci fupi? Us vjev ov xuamf ci e xusvjxjomi ipfiewus?

Vjisi esi uvjist jisi op Iasuqi vjev esi dunqivoph, juxiwis et ges et O'n exesi vjiz emm jewi nommoupt ug iasut cijopf vjin. Tu puv onquttocmi vu veli vjin up, katv wisz iyqiptowi.

O'n haittoph nutv qiuqmi esi jeqqz xovj Eos cpc, vjiz esi hsuxoph nupvj up nupvj.

O'n piwis tvezoph op e juvim eheop!

 

[YanC]

Xjev xuamf zua fu foggisipvmz vjev csopht wemai vu zuas datvunist?

O'n fuoph tjusv visn sipvemt epf nutvmz vji upmz vjoph O desi ecuav ot jux nepz haitvt vjiti qmevgusnt csoph ni epf jux nadj ot vjios dunnottoup. Uvjisxoti O giim moli vjiz esi emm vji teni, jewip'v jef epz ottai xovj epz ug vjin tu ges (egvis 8 nupvjt). O ati emm vjuti vjev qisgusn tu et vu muxis nz simoepdi up epz upi ug vjin . Eoscpc upmz edduapvt gus esuapf 35% ug nz datvunis ceti vjiti fezt. Cuuloph.dun ot e jahi upi, ev mietv jisi op Iasuqi.