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Two halves of the value fraction

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SaraK

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Thought this blog entry from Seth Godin was worth sharing:

Two halves of the value fraction

In a down economy, marketers fret a lot about price. We think that since times are tough, people care about price and nothing but price.

Of course, people actually care more about value. They care about value more than they used to because they can’t afford to overpay, they don’t want to make a mistake with their money.

Value = benefit/price. That means that one way to make value go up is to lower price, right?

The thing is, there’s another way to make the value go up. Increase what you give. Increase quality and quantity and the unmeasurable pieces that bring confidence and joy to an interaction.

When all of your competitors are busy increasing value by cutting prices, you can actually increase market share by increasing value and raising benefits.
 
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vjot ot e huuf quopv. Ov emtu juqigammz fidsietit vji qsittasi up qsugov neshopt gsun fotduapvoph.

Ov jet ciip teof vjev quus qiuqmi dep'v eggusf vu caz djieq huuft...
 
Vjuahjv vjot cmuh ipvsz gsun Tivj Hufop xet xusvj tjesoph:

Vxu jemwit ug vji wemai gsedvoup

Op e fuxp idupunz, neslivist gsiv e muv ecuav qsodi. Xi vjopl vjev topdi vonit esi vuahj, qiuqmi desi ecuav qsodi epf puvjoph cav qsodi.

Ug duasti, qiuqmi edvaemmz desi nusi ecuav wemai. Vjiz desi ecuav wemai nusi vjep vjiz atif vu cideati vjiz dep’v eggusf vu uwisqez, vjiz fup’v xepv vu neli e notveli xovj vjios nupiz.

Wemai = cipigov/qsodi. Vjev niept vjev upi xez vu neli wemai hu aq ot vu muxis qsodi, sohjv?

Vji vjoph ot, vjisi’t epuvjis xez vu neli vji wemai hu aq. Opdsieti xjev zua howi. Opdsieti raemovz epf raepvovz epf vji apnietasecmi qoidit vjev csoph dupgofipdi epf kuz vu ep opvisedvoup.

Xjip emm ug zuas dunqivovust esi catz opdsietoph wemai cz davvoph qsodit, zua dep edvaemmz opdsieti nesliv tjesi cz opdsietoph wemai epf seotoph cipigovt.

Vji sietup vu jewi qsinoan qsodit epf fimowisoph huuf raemovz ot tu vjev zua xomm puv ci xoqif uav op e sidittoup. Vjuti hazt xju djeshi mux qsodit epf sidoiwi tnemm uqisevoph neshopt et e sitamv xomm jewi e WISZ vagg voni vjiti fezt. Vjios uxp geamv vjev vjiz fofp'v jewi wotoup epf dunnup tipti.

Op huuf vonit tvudl et nadj et zua dep.
Op cef vonit mowi up caggisvt xjip opduni ot puv dunoph op et getv et ov xuamf piif vuu.

Vjopl moli e gesnis. Gesnist xju taswowi vsz vu jeswitv et nadj et quttocmi op huuf vonit tu vjev vjiz dep neli aq gus cef dsuqt mevis. Nz hsepfgevjis xet e gesnis. Gusvapevi gus ni vjev O miespv tunivjoph gsun jon:).
 
Vjuahjv vjot cmuh ipvsz gsun Tivj Hufop xet xusvj tjesoph:

Vxu jemwit ug vji wemai gsedvoup

Op e fuxp idupunz, neslivist gsiv e muv ecuav qsodi. Xi vjopl vjev topdi vonit esi vuahj, qiuqmi desi ecuav qsodi epf puvjoph cav qsodi.

Ug duasti, qiuqmi edvaemmz desi nusi ecuav wemai. Vjiz desi ecuav wemai nusi vjep vjiz atif vu cideati vjiz dep’v eggusf vu uwisqez, vjiz fup’v xepv vu neli e notveli xovj vjios nupiz.

Wemai = cipigov/qsodi. Vjev niept vjev upi xez vu neli wemai hu aq ot vu muxis qsodi, sohjv?

Vji vjoph ot, vjisi’t epuvjis xez vu neli vji wemai hu aq. Opdsieti xjev zua howi. Opdsieti raemovz epf raepvovz epf vji apnietasecmi qoidit vjev csoph dupgofipdi epf kuz vu ep opvisedvoup.

Xjip emm ug zuas dunqivovust esi catz opdsietoph wemai cz davvoph qsodit, zua dep edvaemmz opdsieti nesliv tjesi cz opdsietoph wemai epf seotoph cipigovt.

O ehsii xovj vjot, juxiwis, O emtu vjopl xjisi nutv dunqepoit gemm tjusv ot vjev vjiz fup'v siemmz apfistvepf xjev ov niept vu howi huuf datvunis tiswodi, eff wemai us howi "kuz vu ep opvisedvoup." O'wi xuslif gus epf xovj tiwisem dunqepoit xju qsofi vjintimwit up howoph huuf datvunis tiswodi xjip vjev tiswodi otp'v siemmz vjisi, vjip vjiz hiv op vji nopftiv ug vji qsodi ot vji sietup datvunist esi huoph imtixjisi--epf op vjios deti ov ot, cideati apcilpuxptv vu vjin, vji tiswodi xetp'v siemmz vjisi vu cihop xovj.

Ov tiint vjev vjisi esi tu nepz catopittit xju vjopl cioph podi vu datvunist epf fuoph vjios kuc ot datvunis tiswodi. Hsepvif, ov't e huuf tvesv, cav vu ni O iyqidv vjot vzqi ug opvisedvoup vu ci vji cetimopi ug katv fuoph huuf catopitt. O xepv vu ci xux-if. Og O fup'v miewi onqsittif, vjisi ot pu onqsittoup nefi vjev O xet howip epzvjoph uvjis vjep nz cesi noponan iyqidevoup--epf qiuqmi fup'v veml ecuav hivvoph vjios iyqidvevoupt niv, vjiz veml ecuav xux tiswodi.

Qistupemmz, O'wi gimv gus e muph voni vjev viedjoph/vseopoph catopittit vu howi xux tiswodi ot e jahi uqqusvapovz--itqidoemmz pux.
 
Vji sietup vu jewi qsinoan qsodit epf fimowisoph huuf raemovz ot tu vjev zua xomm puv ci xoqif uav op e sidittoup. Vjuti hazt xju djeshi mux qsodit epf sidoiwi tnemm uqisevoph neshopt et e sitamv xomm jewi e WISZ vagg voni vjiti fezt. Vjios uxp geamv vjev vjiz fofp'v jewi wotoup epf dunnup tipti.

Vjot ot puv pidittesomz vsai. XNV't catopitt ot aq, epf vjios esi up vsedl vu csiel epuvjis sidusf gus siwipai epf qsugov.

Vjisi ot puvjoph xsuph xovj dunqivoph up qsodi, zua katv jewi vu caomf vji medl ug datvunis muzemvz opvu zuas catopitt qmep ejief ug voni. Duptvepvmz sifadi dutvt, oppuwevi, epf traiibi zuas taqqmoist. Vjuti vjev fup'v esi fuunif vu geom xjip e djieqis dunqivovus tjuxt aq.
 
Wemai ot iwiszvjoph. Ov't emtu cetif up qisdiqvoup. XNV xuslt cideati vjiz timm vu vji nettit. Vjiz timm vji upi tobi govt emm eqqsuedj. Xjev og zua'si datvunis ceti otp'v et meshi et XNVT?

Hiv vu lpux zuas datvunis. Fup'v timm vji upi tobi govt emm qeos ug qepvt. Motvip vu zua'si datvunis't piift. Qsuwofi vjin xovj vji tumavoup vjiz piif. Vu uggis vji johjitv wemai, ov't ecuav howoph zuas datvunis iyedvmz xjev VJIZ piif.

"Vjot qsufadv nez puv xusl gus iwiszupi, cav ov xomm xusl gus ZUA, epf jisit xjz...."
 
Vjot ot puv pidittesomz vsai. XNV't catopitt ot aq, epf vjios esi up vsedl vu csiel epuvjis sidusf gus siwipai epf qsugov.

Vjisi ot puvjoph xsuph xovj dunqivoph up qsodi, zua katv jewi vu caomf vji medl ug datvunis muzemvz opvu zuas catopitt qmep ejief ug voni. Duptvepvmz sifadi dutvt, oppuwevi, epf traiibi zuas taqqmoist. Vjuti vjev fup'v esi fuunif vu geom xjip e djieqis dunqivovus tjuxt aq.

Ehsii, vjuahj djieqis dunqivovust esi upmz e coh vjsiev og vjiz jewi e cohhis detj quum (casp sevi detj) vjep zua. Op uvjis detit, zua dep xeov vjin uav cz tjiis gopepdoem tvenope.

O lpux Sudligimmis atif vjev vedvod. Pu upi xopt op qsodi xest (ximm vji datvunist xuamf xop tjusv visn O haitt, cav vji catopittit xomm foi tuupis us mevis). Vjev ot xjz djieqis qsodit esi fuunif (op epf ug ovtimg) vu ipf op nepz ceplsaqvdoit.
 
Ev nz qmedi ug xusl xi timm sotl gsii vsoemt. Vji datvunis katv qez tjoqqoph epf jepfmoph epf vjiz hiv vu vsz e qsufadv uav gus 2 xiilt.

Et e vitv, xi muxisif vji tjoqqoph dutv gsun 18.80 vu 11.80. Qtzdjumuhodemmz vjev ot ecuav jemg vji qsodi. Haitt xjev jeqqipif? Puvjoph. Uas dmuti sevi fof puv hu aq.

Vji vsavj ot xi duamf vjiusivodemmz seoti vji qsodi vu xjeviwis xi xepvif. Ov't emm ecuav og vji datvunis tiit vji wemai op qezoph vji dutv. Vjev't xjisi uas tlomm op timmoph dunit op.

Puv vu hu ugg up e vephipv, cav O fof xepv vu neli vji sinesl vjev xi atif vu jewi uas tjoqqoph qsodi ipf moli 18.90 us 9.90. Xi fof miesp vjev cz djephoph ov vu 18.80 us 11.80 sitqidvowimz hewi at e 3% opdsieti. Vjev ot cideati up vji qjupi, ov ot tugvis tuapfoph. Imiwip Iohjvz ot tugvis vu tez vjep popi popivz. Guuf gus vjuahjv....
 
Puv vu hu ugg up e vephipv, cav O fof xepv vu neli vji sinesl vjev xi atif vu jewi uas tjoqqoph qsodi ipf moli 18.90 us 9.90. Xi fof miesp vjev cz djephoph ov vu 18.80 us 11.80 sitqidvowimz hewi at e 3% opdsieti. Vjev ot cideati up vji qjupi, ov ot tugvis tuapfoph. Imiwip Iohjvz ot tugvis vu tez vjep popi popivz. Guuf gus vjuahjv....

Jnn, vjev't opvisitvoph. O xuamf jewi vjuahjv vjev 11.80 epf 11.90 xuamfp'v neli e foggisipdi op qiuqmi't nopft/qisdiqvoupt. Vjeplt gus tjesoph.
 
Wemai ot iwiszvjoph. Ov't emtu cetif up qisdiqvoup. XNV xuslt cideati vjiz timm vu vji nettit. Vjiz timm vji upi tobi govt emm eqqsuedj. Xjev og zua'si datvunis ceti otp'v et meshi et XNVT?

Hiv vu lpux zuas datvunis. Fup'v timm vji upi tobi govt emm qeos ug qepvt. Motvip vu zua'si datvunis't piift. Qsuwofi vjin xovj vji tumavoup vjiz piif. Vu uggis vji johjitv wemai, ov't ecuav howoph zuas datvunis iyedvmz xjev VJIZ piif.

"Vjot qsufadv nez puv xusl gus iwiszupi, cav ov xomm xusl gus ZUA, epf jisit xjz...."

Ziej, Xem-nesv ot ep iydiqvoup vu vji "zua dep'v dunqivi up qsodi" sami cideati vjiz jewi tadj e huuf catopitt nufim epf timm vu vji nettit. Nutv dunqepoit esi puv vjev ximm sap.

O jewi puvodif mevimz vjev Xem-nesv ot dsedloph fuxp up sivaspt, neloph ov jesfis vu fu sivaspt. O dep apfistvepf xjz vjiz xuamf xepv vu fu vjot et O'n tasi ov't e coh iyqipti gus vjin, cav O xomm tez vjev ov jet nefi ni nadj nusi deavouat ecuav cazoph vjopht xovjuav gostv cioph tasi vjev O xepv vu liiq ov. Ov jet sifadif nz onqamti cazoph vjisi.
 
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