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Who woulda thought there was a market for chicken sandwiches?
*Types as i shovel waffle fries in my mouth*
Chick-Fil-A is one of those businesses who understands what business is about. Today I made my second trip to Chick-Fil-A this year and for some reason this time I noticed how trim and polished their organization is (possibly b/c the first time i went i was with my Ex-girlfriend and i was focused on tryna avoid any direct eye contact with the huge number of females in the restaurant).
Chick-Fil-A understands . They have created AMAZING culture in their business . As soon as I stepped in i was intimidated by the large group of people waiting to order but it didnt take me long to realize that the lines were moving fast.
4 registers open getting through the lunch rush the fastest i've ever seen in a "fast-food" place do b4. All the cashiers seem genuinely polite and almost willing to help you tie your shoe if needed. I was in line behind 3 people and it seemed like it only took 1 minute b4 i was at the register . My cashier seemed happy and excited to see me like we were close friends. I placed my order , she asked my name and I stood to the side thinking "Wow that was super quick". 3 minutes later i heard "Excuse me Joseph can u step to the other side of the registers". In my mind i was like "oh man its gonna be a long wait" but once i stepped over I was greeted by another associate , she handed me my food and i was on my way.
As I went to get my straw and condiments it really sunk in . The napkins , straws , cup tops , and condiments were 100% full and stacked neatly and nicely as if done with care. The counters were clean and shiny like someone just polished them but i hadnt seen anyone over there since i came in. The store setup was "fancy" for a "fast food" restaurant everything was clean with a sleek modern design . And everyone was so polite i ever found myself being more polite then usual as i made my way through the crowded restaurant.My food was hot as if they just got done cooking it (which the may have) , I was in and out in about 7 mins and I left feeling happy and wanting to come back again.
Why You Should Strive To Be Like Chick-Fil-A
*Types as i shovel waffle fries in my mouth*
Chick-Fil-A is one of those businesses who understands what business is about. Today I made my second trip to Chick-Fil-A this year and for some reason this time I noticed how trim and polished their organization is (possibly b/c the first time i went i was with my Ex-girlfriend and i was focused on tryna avoid any direct eye contact with the huge number of females in the restaurant).
Chick-Fil-A understands . They have created AMAZING culture in their business . As soon as I stepped in i was intimidated by the large group of people waiting to order but it didnt take me long to realize that the lines were moving fast.
4 registers open getting through the lunch rush the fastest i've ever seen in a "fast-food" place do b4. All the cashiers seem genuinely polite and almost willing to help you tie your shoe if needed. I was in line behind 3 people and it seemed like it only took 1 minute b4 i was at the register . My cashier seemed happy and excited to see me like we were close friends. I placed my order , she asked my name and I stood to the side thinking "Wow that was super quick". 3 minutes later i heard "Excuse me Joseph can u step to the other side of the registers". In my mind i was like "oh man its gonna be a long wait" but once i stepped over I was greeted by another associate , she handed me my food and i was on my way.
As I went to get my straw and condiments it really sunk in . The napkins , straws , cup tops , and condiments were 100% full and stacked neatly and nicely as if done with care. The counters were clean and shiny like someone just polished them but i hadnt seen anyone over there since i came in. The store setup was "fancy" for a "fast food" restaurant everything was clean with a sleek modern design . And everyone was so polite i ever found myself being more polite then usual as i made my way through the crowded restaurant.My food was hot as if they just got done cooking it (which the may have) , I was in and out in about 7 mins and I left feeling happy and wanting to come back again.
Why You Should Strive To Be Like Chick-Fil-A
- They found a niche market with little to no competition
- They created culture and make their customers feel special
- They created a system to get customers in and out quickly with little to no friction
- Their advertising and marketing is unique
- They created better guidelines to how the employees should go about customer service
- They adapt to please their customers such as adding healthier choices to the menu
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