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By due diligence, I meant you studying how product X is made, find ways to improve it, and say launch in 2 months from now to help keep things moving along. Since you came from an engineering background, I thought this may play a factor since engineers typically demand the product to be perfect before launching..which is impossible.I don't set any date or anything like that. I don't do much due diligence. What kind of due diligence are you talking about exactly?
I don't understand your second question. Was there a question in there?
Refunds/returns I just give the refund or send them another product. Most of that is handled through Amazon. Be prepared to get a decent amount of returns as Amazon makes it so easy.
The second question was how would you deal/answer the reply you get from the manufacturer of a product you're inquiring? You contact them and ask if they can make product X with features Y and Z. They're asking for your company name, address, phone number, and website. I assume they asked for the info up front to weed out those who have no intention on actually doing a transaction. In my case, I don't have anything set up yet so I'm thinking of giving them my personal address and phone number, and tell them the website isn't running yet since I plan on doing the Amazon route first.
Oh yes, I hear customers return items many months later and Amazon is very accommodating. First thoughts were Costco and Nordstrom since they take anything back. Do you just sell the returned items on eBay as 'open items' when you get them back?
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