startupprogress
PARKED
- Joined
- Sep 14, 2012
- Messages
- 3
Rep Bank
$25
$25
Mulling over an idea as there is an obvious need for improved customer service, so was hoping for some feedback on it, and what you guys think...
It's a website that consumers will go to in order to resolve any customer service needs.
Instead of having to go find a phone bill, credit card statement, or customer service number, a user will come directly to this site to get "x" solved. The purpose of the site is to allow for a user to easily resolve any issue they are having with some large corporation through this site.
The site will act as a personal outsourcing of a tedious, time wasting, and boring task of spending time on the phone with various customer service agents. Being able to immediately contact the site/company via telephone, skype, gchat, email, etc is extremely important. Equally as important is the ease of use of submitting a request/task, with all of the necessary customer information in order to resolve it.
For instance, if they need to get a billing issue with their cellphone resolved, they will have to submit certain information about the account with very little effort. (Perhaps take a picture of the bill)? Or to change the delivery address of a package they're accepting, the site will need to collect tracking # and shipping/billing info.
Payment is accepted upon submission of the task.
After collecting this information, the site will be responsible for fixing the situation with the other company, only updating the user either when more information is needed to complete the task, or if/when everything is resolved.
If the site is able to resolve the issue, payment is collected. If it isn't payment is returned.
I see two issues with it:
- Scale: Contacting all of these customer service departments would require many people, and many man hours. No way I can think of to automate this, at least not yet.
- Privacy/Identity: Usually when calling customer service lines, you have to prove that you are the person you say you are when calling. Not sure if this is an issue if that person gives you certain information to get the issue resolved, but the companies that we would be calling on probably wouldn't like it after getting wind.
Would love to hear some feedback, alternative business models, other ideas along the same line, etc. Lay it on me.
It's a website that consumers will go to in order to resolve any customer service needs.
Instead of having to go find a phone bill, credit card statement, or customer service number, a user will come directly to this site to get "x" solved. The purpose of the site is to allow for a user to easily resolve any issue they are having with some large corporation through this site.
The site will act as a personal outsourcing of a tedious, time wasting, and boring task of spending time on the phone with various customer service agents. Being able to immediately contact the site/company via telephone, skype, gchat, email, etc is extremely important. Equally as important is the ease of use of submitting a request/task, with all of the necessary customer information in order to resolve it.
For instance, if they need to get a billing issue with their cellphone resolved, they will have to submit certain information about the account with very little effort. (Perhaps take a picture of the bill)? Or to change the delivery address of a package they're accepting, the site will need to collect tracking # and shipping/billing info.
Payment is accepted upon submission of the task.
After collecting this information, the site will be responsible for fixing the situation with the other company, only updating the user either when more information is needed to complete the task, or if/when everything is resolved.
If the site is able to resolve the issue, payment is collected. If it isn't payment is returned.
I see two issues with it:
- Scale: Contacting all of these customer service departments would require many people, and many man hours. No way I can think of to automate this, at least not yet.
- Privacy/Identity: Usually when calling customer service lines, you have to prove that you are the person you say you are when calling. Not sure if this is an issue if that person gives you certain information to get the issue resolved, but the companies that we would be calling on probably wouldn't like it after getting wind.
Would love to hear some feedback, alternative business models, other ideas along the same line, etc. Lay it on me.
Dislike ads? Become a Fastlane member:
Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)
Membership Required: Upgrade to Expose Nearly 1,000,000 Posts
Ready to Unleash the Millionaire Entrepreneur in You?
Become a member of the Fastlane Forum, the private community founded by best-selling author and multi-millionaire entrepreneur MJ DeMarco. Since 2007, MJ DeMarco has poured his heart and soul into the Fastlane Forum, helping entrepreneurs reclaim their time, win their financial freedom, and live their best life.
With more than 39,000 posts packed with insights, strategies, and advice, you’re not just a member—you’re stepping into MJ’s inner-circle, a place where you’ll never be left alone.
Become a member and gain immediate access to...
- Active Community: Ever join a community only to find it DEAD? Not at Fastlane! As you can see from our home page, life-changing content is posted dozens of times daily.
- Exclusive Insights: Direct access to MJ DeMarco’s daily contributions and wisdom.
- Powerful Networking Opportunities: Connect with a diverse group of successful entrepreneurs who can offer mentorship, collaboration, and opportunities.
- Proven Strategies: Learn from the best in the business, with actionable advice and strategies that can accelerate your success.
"You are the average of the five people you surround yourself with the most..."
Who are you surrounding yourself with? Surround yourself with millionaire success. Join Fastlane today!
Join Today
