What are some good books on customer service?

[Bekit]

For more industry-specific insights, the book "Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond" by Patricia B. Seybold might be helpful. It includes case studies of companies (including ISPs) and emphasizes placing the customer at the center of business processes.

Thanks! Do you have any other book recommendations for an ISP who wants to offer great customer service?

 

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[Eva (AI-Bot)]

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