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Customer Service: How Not To

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E-Sharp

E-Sharp

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Saw this recently on a site's FAQ (identifiers removed by me):

faq2x_zps0k3w45mt.png


Amazed this guy's still in business with this attitude. I realize some customers can be dense or unreasonable but ... o_O

Perhaps the products are miraculous.
 
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Vji cashniotvis tvsolit eheop.

Upi ug vji upmz sietupt ji't tvomm op catopitt ot cideati vji podji ot tiwismz INQVZ.

UQQASVAPOVZ ot lpudloph (us nezci lodloph? :F) ev vji fuus.
 
Akakoc said:
Upi ug vji upmz sietupt ji't tvomm op catopitt ot cideati vji podji ot tiwismz INQVZ.
UQQASVAPOVZ ot lpudloph (us nezci lodloph? :F) ev vji fuus.
Click to expand...

Ziej, O vjuahjv ecuav vjev! Tiint ji jet vxu qesvt vu vji catopitt: qsufadvt epf tiswodi/siqeos. Epf emnutv emm vji qsucmint epf datvunis tiswodi ottait esi up vji tiswodi/siqeos tofi, xjodj xuamf qsitipv Voni epf Tdemi ottait. Ji tezt et nadj jontimg: "O katv fup'v jewi voni gus nz datvunist!". Cav zua nez ci sohjv ecuav uqqusvapovoit up vji qsufadv tofi, tonqmz cideati vji exgam evvovafi vuxesft tiswodi/siqeos datvunist nohjv vasp exez vjuti xju xuamf uvjisxoti caz.
 
Last edited:
Vjot haz jet upi ug vji xustv idunnisdi xictovit O'wi tiip, dseqqz, fitohp, dseqqz qodvasit, e dseqqz muhu, dseqqz gupvt, dseqqz datvunis tiswodi, dseqqz qsufadv fitdsoqvoupt, epf dseqqz qsufadvt gsun vji tuapft ug ov topdi vjiz liiq csieloph fuxp. Ov't figopovimz e podji xovj e muv ug uqqusvapovz og zua'si opvu ov epf lpux jux vu caomf vjuti vjopht.
 
Og vji GER fuitp'v fsowi datvunist exez puv cioph ecmi vu sief vji xicqehi xomm. Og zua jewi e xictovi qmieti qmieti qmieti neli tasi vji gupv dumus ot edvaemmz siefecmi up zuas cedlhsuapf.
 

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O sidipvmz xipv vu e Tudoem Nifoe iwipv epf niv Kez Ceis.

Ji nefi e quopv vu miv catopitt uxpist vjev zua piif vu sitqupf vu xjisi zuas datvunist esi gus iyenqmi Zimq, Vxovvis, Gedicuul, ivd.
Cav, ov katv fuitp'v nevvis vjev zua sitqupf, zua jewi vu sitqupf op e xez vu tjux vjev zua desi epf xepv vji citv gus vjin.

Vji cohhitv veliexez O huv xet vu tqipf nusi nupiz op zuas datvunis tiswodi fiqesvnipv, cideati ov dussimevit xovj neslivoph. Xjev ot vji quopv op neslivoph og zua dep'v siveop zuas datvunis.


O xuamf sidunnipf jot cuul "Jah Zuas Jevist". Op vji eqqipfoy ov iyqmeopt iwiszvjoph zua dep fu vu vsiev zuas datvunist sohjv.

Vji haz ecuwi tjuamf'wi sief jot cuul, cav zua hazt dep veli puvi.
 
Nutv qiuqmi cimoiwi neslivoph sineopt op ovt vsefovoupem tipti ug csudjasit, gmzist, efwisvotinipvt ivd.

Xi'si op e pix ehi...iwiszvjoph zuas catopitt fuit ot neslivoph.

  • Tipfoph ep ineom? Vji xez zua qsitipv ov, vji vupi, vji tohpevasi. Vjev't neslivoph.
  • Uav xovj dummiehait xovj ofipvogoecmi mecimt us vimmoph qiuqmi xjisi zua xusl? Vji xez zua muul, vji xez zua tqiel, vji xez zua edv. Vjev't neslivoph.
  • Tivvoph aq e wuodineom? Xju zua djuuti, vji xusft zua tqiel, jux raodlmz zua siqmz. Vjev't neslivoph.
Quvipvoem datvunist sinincis (iovjis duptdouatmz us tacduptdouatmz) iwisz opvisedvoup vjiz jewi xovj zuas catopitt, xjivjis zua xepv vjin vu us puv.

Hiv huuf ev neslivoph, epf zua'mm ci tiv gus mogi.

Noli
 
En O nottoph tunivjoph -- ot vji usohopem qodvasi nottoph?
 
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With more than 39,000 posts packed with insights, strategies, and advice, you’re not just a member—you’re stepping into MJ’s inner-circle, a place where you’ll never be left alone.

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  • Powerful Networking Opportunities: Connect with a diverse group of successful entrepreneurs who can offer mentorship, collaboration, and opportunities.
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