Count Anthony
PARKED
- Joined
- Jul 21, 2011
- Messages
- 7
Rep Bank
$50
$50
Good day to all within this forum:
My name is Anthony and I come before you today as a rookie and claim ignorance when it comes to the realm of... “Money Makingâ€. After reading the TMF , I have done a lot of brooding, taking advice and listening to what many have been complaining about for years…CUSTOMER SERVICE. More poignantly, Phone Customer Service, which is highly spoken of, yet far from my experience of observation and listening to others whether it is at my Job, on the train, people walking...etc. I myself am a CSR at my job, and I have come up with an idea.
I have surfed the web, researched and made dedicated attempts to find all kinds of websites, forums and blogs which deal with customer service ratings and reviews. From what I have noticed, the common theme for most of these websites is nothing but TERRIBLE reviews, regardless of what industry or business in which the consumer has called and asked for assistance about their situation. RARELY had I seen good reviews. We all know Customer Service, which to me is just a Professional term of “being politeâ€, is a rare skill now a days. This is just a rough draft idea, but it is an idea. I thought to myself... these websites have a lot of reviews about how they were serviced by these CSR’s. What if I one up these websites and create a community forum that will allow my audience to see with whom to speak to when a customer wants quality service? For example, if I call T-mobile and John the CSR assists me with everything he can do, I would simply state on that website, “Call T-mobile and ask for John for he exemplifies extraordinary customer serviceâ€. WE ALL KNOW it’s not the company, but WHO you spoke to that represented the company.
Now how does this help my audience...? They will see the posts of others in the forum posting what numbers to call and whom to ask for so that they reach the individual whom they have spoken with that served them tremendously. I would rather research and find out who to talk to then randomly call and have a 50/50 chance of receiving someone who is rude and in the end I become irritated and start posting how “that company did not do anything for me, etc. The first part of this process is strictly to generate Web Traffic and Harbor a vast community before I even start considering ways to make money out of this … have to fill a need .. Dig first, money later. Any thoughts or comments would be greatly appreciated …
Anthony
My name is Anthony and I come before you today as a rookie and claim ignorance when it comes to the realm of... “Money Makingâ€. After reading the TMF , I have done a lot of brooding, taking advice and listening to what many have been complaining about for years…CUSTOMER SERVICE. More poignantly, Phone Customer Service, which is highly spoken of, yet far from my experience of observation and listening to others whether it is at my Job, on the train, people walking...etc. I myself am a CSR at my job, and I have come up with an idea.
I have surfed the web, researched and made dedicated attempts to find all kinds of websites, forums and blogs which deal with customer service ratings and reviews. From what I have noticed, the common theme for most of these websites is nothing but TERRIBLE reviews, regardless of what industry or business in which the consumer has called and asked for assistance about their situation. RARELY had I seen good reviews. We all know Customer Service, which to me is just a Professional term of “being politeâ€, is a rare skill now a days. This is just a rough draft idea, but it is an idea. I thought to myself... these websites have a lot of reviews about how they were serviced by these CSR’s. What if I one up these websites and create a community forum that will allow my audience to see with whom to speak to when a customer wants quality service? For example, if I call T-mobile and John the CSR assists me with everything he can do, I would simply state on that website, “Call T-mobile and ask for John for he exemplifies extraordinary customer serviceâ€. WE ALL KNOW it’s not the company, but WHO you spoke to that represented the company.
Now how does this help my audience...? They will see the posts of others in the forum posting what numbers to call and whom to ask for so that they reach the individual whom they have spoken with that served them tremendously. I would rather research and find out who to talk to then randomly call and have a 50/50 chance of receiving someone who is rude and in the end I become irritated and start posting how “that company did not do anything for me, etc. The first part of this process is strictly to generate Web Traffic and Harbor a vast community before I even start considering ways to make money out of this … have to fill a need .. Dig first, money later. Any thoughts or comments would be greatly appreciated …
Anthony
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