Hi All,
I have gotten to the point in my shopify ecommerce store where I am spending alot of time taking care of customer service requests. I am looking to outsource this aspect so I can spend more time on other efforts within the business. I am looking to outsource this aspect to a VA overseas. What apps do you guys recommend for customer service inquiry tracking/solutions for a small startup that will service about 5 requests a week?
I was orignially using Google Groups Collaborative Inbox but found this to be very lmiimted. My employees could not send emails from the company groups like contact, support, orders etc. I also found that when they did reply to customers, it always CC'ed the customer rather than direct response.
I was looking at ZenDesk but read its much too complex for a smaller startup company. Any suggestions on what systems/programs you guys use?
Any help is appreciated!!
I have gotten to the point in my shopify ecommerce store where I am spending alot of time taking care of customer service requests. I am looking to outsource this aspect so I can spend more time on other efforts within the business. I am looking to outsource this aspect to a VA overseas. What apps do you guys recommend for customer service inquiry tracking/solutions for a small startup that will service about 5 requests a week?
I was orignially using Google Groups Collaborative Inbox but found this to be very lmiimted. My employees could not send emails from the company groups like contact, support, orders etc. I also found that when they did reply to customers, it always CC'ed the customer rather than direct response.
I was looking at ZenDesk but read its much too complex for a smaller startup company. Any suggestions on what systems/programs you guys use?
Any help is appreciated!!
Dislike ads? Become a Fastlane member:
Subscribe today and surround yourself with winners and millionaire mentors, not those broke friends who only want to drink beer and play video games. :-)
Membership Required: Upgrade to Expose Nearly 1,000,000 Posts
Ready to Unleash the Millionaire Entrepreneur in You?
Become a member of the Fastlane Forum, the private community founded by best-selling author and multi-millionaire entrepreneur MJ DeMarco. Since 2007, MJ DeMarco has poured his heart and soul into the Fastlane Forum, helping entrepreneurs reclaim their time, win their financial freedom, and live their best life.
With more than 39,000 posts packed with insights, strategies, and advice, you’re not just a member—you’re stepping into MJ’s inner-circle, a place where you’ll never be left alone.
Become a member and gain immediate access to...
- Active Community: Ever join a community only to find it DEAD? Not at Fastlane! As you can see from our home page, life-changing content is posted dozens of times daily.
- Exclusive Insights: Direct access to MJ DeMarco’s daily contributions and wisdom.
- Powerful Networking Opportunities: Connect with a diverse group of successful entrepreneurs who can offer mentorship, collaboration, and opportunities.
- Proven Strategies: Learn from the best in the business, with actionable advice and strategies that can accelerate your success.
"You are the average of the five people you surround yourself with the most..."
Who are you surrounding yourself with? Surround yourself with millionaire success. Join Fastlane today!
Join Today