How to serve the high value customer?
This was the first time I got a 4.7 stars review. Not ideal.
I considered asking the buyer to modify the review, but I didn't think it was a good move. Because if he knew he can modify the review, later on he could threaten me with bad review to get the cheap service. He was a low value customer.
The high value customer also left a 5-star with a raving review.
So I started to cut back on low value customers (the $5-$15 range). Because I'll have more time to serve the higher value customers (the $50-$70 range and up).
Biting more than I can chew
So I had a Russian customer, with a $900 order. When I saw the task, I didn't think I can do it.
But basically I have 2 choices: Turn down the order, so that I didn't fail, but I won't learn anything.
OR
Take the order, get out of my comfort zone, try my absolute best to solve his problem, if I fail at least I'll learn something.
The project
Obviously Fiverr is just a temporary measure, but I also find out the needs when freelancing, so I can start to build my product.
My original plan is to build everything in the dark. Because I fear people will knock it off if it's good. But I read a too many horror stories here about people wish they tested the product concept early.
So I will make a minimum product, post it to the potential customers' forums, see if they like it.
This was the first time I got a 4.7 stars review. Not ideal.
I considered asking the buyer to modify the review, but I didn't think it was a good move. Because if he knew he can modify the review, later on he could threaten me with bad review to get the cheap service. He was a low value customer.
The high value customer also left a 5-star with a raving review.
So I started to cut back on low value customers (the $5-$15 range). Because I'll have more time to serve the higher value customers (the $50-$70 range and up).
Biting more than I can chew
So I had a Russian customer, with a $900 order. When I saw the task, I didn't think I can do it.
But basically I have 2 choices: Turn down the order, so that I didn't fail, but I won't learn anything.
OR
Take the order, get out of my comfort zone, try my absolute best to solve his problem, if I fail at least I'll learn something.
The project
Obviously Fiverr is just a temporary measure, but I also find out the needs when freelancing, so I can start to build my product.
My original plan is to build everything in the dark. Because I fear people will knock it off if it's good. But I read a too many horror stories here about people wish they tested the product concept early.
So I will make a minimum product, post it to the potential customers' forums, see if they like it.
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