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First off Congrats on the successful business you already have! 22 and out busting your butt making a life for yourself is absolutely amazing! Way to go!
I think the reason you got all the hate/unbelief in the first of the thread and even some now is the fact that you are looking to go from $0 to 1 million in a year. To be honest I don't think you will get a million in sales your first year. You might not even get that in your second or third year. You might be ten years in and still not at a million in sales, but I would bet money on you hitting it at some point in the future! It is a grind and hard work to build any business as you well know. Ecomerce has problems and difficulties just like your current business.
The best advice I can give you at this stage would be to always put customers first. Answer any and all questions in as quick a time as possible. (I normally answer questions within a minute or two of receiving them) Always go above and beyond the call of duty. (I have added birthday cards, personal notes, whatever the customer asked in packages.) Always take the blame even when it is the customer's fault. (Some people seriously can't type in their own address correctly! They then get mad at you that the item was returned to sender. I always take the blame and resend the item at my cost) Accept all the blame for damaged items, returns etc. (EBay and Amazon will force you to eat the return costs, damaged goods etc. so you might as well look good by accepting them on your own.)
I have no doubt you will be a success at this business or any other one you put your mind to. You are already a success at business at a young age and it will only get better. I am 26 and have nothing holding me down to one place or another. I can pick up and move anywhere I choose. The freedom that owning your own business provides is second to none! Go get you some!
First off. I read your entire Ecommerce thread and I am impressed. Your input has a lot of weight with me. I will be reading your thread over again. I started at 22 and I am 25. Started my first door to door sales job at 18 and then helped my brother build up a million dollar business until I was 22. Will be turning 26 within 3 weeks. My main goal is to just have great customer service, quality, and just be very clear in my listings etc. Add in good products with margins I can deal with and keep learning/reading/ researching along the way. Always staying motivated. If you had any tips for the new guy I would really appreciate it. Lol I'd even pay for a crash course. Not joking. Either way man, props to you and hopefully at the end of the year we have a conversation where I can be on the same playing field!
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