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Hi Guys,
First time poster, long time lurker. A brief introduction is I'm a business owner in the heavy equipment industry. We do heavy equipment (yellow iron) rentals and used sales, as well as some other odd things like RV storage, property rentals. Family owned and run business our whole existence. We take pride in customer service as well delivering quality to the customer as reputation means a lot and if you treat someone right they will come back to you, growing your pie as well as others. We have been pretty successful for the most part I believe and hopefully will continue to be so.
One thing I have noticed personally though at least in the last few months that has been getting worse and worse is the absolute lack of care for service and business in general in the current environment. A lot of businesses I patronize due to necessity or just choose to seem to have gone off the deep end as far as the quality of product they put out, the quality of training of staff, lack of proper management, wasted time, no attention to detail, the list goes on. I have seen this not only in our own industry, but also in simple service industries like food and beverage, banking, telecoms, etc. Seemingly 90% of the people I encounter while doing business seem to not give a shit about delivering quality or they are so busy otherwise that it doesn't matter, dollars still roll in, life is good for them so why care. Workers carry this mentality also since management hasnt trained quality into them so they dont know any better. Seems more and more the old saying of "If you need something done right, you have to do it yourself" applies.
I don't want to turn into the angry Karen ranting at the local deli about her sandwich not right and posting it on social media but I'm just trying to get a sense of where peoples heads are at in 2022. Am I the only one experiencing this? Is quality and a general pride in work not a thing anymore? I do it regardless but its just so frustrating to deal with when it seems like I have to do someone else's job for them to get them to do seemingly simple tasks that they were hired to do in the first place.
MJ always talks about when you see a problem, think about how you can solve it and that can be a way to make money. I realize this myself and do my best to pass that on to others under my influence but is that message a common one in society these days
Would just like to start a general discussion on it. Hopefully i didnt come off too angry about all this. Would just be cool to hear some other peoples thoughts on the subject.
Justin
First time poster, long time lurker. A brief introduction is I'm a business owner in the heavy equipment industry. We do heavy equipment (yellow iron) rentals and used sales, as well as some other odd things like RV storage, property rentals. Family owned and run business our whole existence. We take pride in customer service as well delivering quality to the customer as reputation means a lot and if you treat someone right they will come back to you, growing your pie as well as others. We have been pretty successful for the most part I believe and hopefully will continue to be so.
One thing I have noticed personally though at least in the last few months that has been getting worse and worse is the absolute lack of care for service and business in general in the current environment. A lot of businesses I patronize due to necessity or just choose to seem to have gone off the deep end as far as the quality of product they put out, the quality of training of staff, lack of proper management, wasted time, no attention to detail, the list goes on. I have seen this not only in our own industry, but also in simple service industries like food and beverage, banking, telecoms, etc. Seemingly 90% of the people I encounter while doing business seem to not give a shit about delivering quality or they are so busy otherwise that it doesn't matter, dollars still roll in, life is good for them so why care. Workers carry this mentality also since management hasnt trained quality into them so they dont know any better. Seems more and more the old saying of "If you need something done right, you have to do it yourself" applies.
I don't want to turn into the angry Karen ranting at the local deli about her sandwich not right and posting it on social media but I'm just trying to get a sense of where peoples heads are at in 2022. Am I the only one experiencing this? Is quality and a general pride in work not a thing anymore? I do it regardless but its just so frustrating to deal with when it seems like I have to do someone else's job for them to get them to do seemingly simple tasks that they were hired to do in the first place.
MJ always talks about when you see a problem, think about how you can solve it and that can be a way to make money. I realize this myself and do my best to pass that on to others under my influence but is that message a common one in society these days
Would just like to start a general discussion on it. Hopefully i didnt come off too angry about all this. Would just be cool to hear some other peoples thoughts on the subject.
Justin
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