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E-commerce Rant against Paypl.
I had a personal account with paypal and have been mostly buying using their platform as a payment way.
A couple of months ago I designed a website as a part time way of making a few extra quid. I put my items on ebay and sold 2 items (both over £1200). This put me over the paypal 'fraud limit' whereby they require additonal information..which is fine.
I also heard about paypal now app (which would enable me to take payments immediately if I was with the customer). I entered the website address here which I didnt totally understand put my account as a business account(my ignorance so cant blame paypal)
So paypal limited my account, called them and sent them the ID information requested-They then lifted the limitation.
Fast forward 3 weeks (and no further transactions) and the limitiation was back on. Called them and they said it was because the driving licence ID was dark/bad scan and to upload a different ID form (PS: Yes I called Paypal and spoke to 2 agents-so I wasnt being scammed by someone looking my ID HA)
So I gave them all the info requested, was polite with them and explained the situation and told them if I have messed up here with the personal/business acount I will upgrade. They said no this is all we need.
1 week later I received another email from them saying I was a high risk to them and they want to end ' our relationship'.
Called them again and requested it be escalated to the appeals board and also supplimented this call with an email explaining the completely innocent perceived 'mistake' I may have made.
Received email one week later saying it had been reviewed and their decision stands.
COMPLETE WANKERS!
They have effectively cut off various payment and sales revenues for me- i.e my ebay account is effectively useless now as i cant sell using it.
My woocommerce website had paypal as the main payment source. I know there is google wallet as an option but my customers are familiar with paypal and feel more comfortable using this method.
Has anyone else had this issue and if you encountered the same as the above and were able to get the paypal reinstated I'd love to hear how.
Its amazing how 1 decision can affect your business (which I guess is what MJ says about having control.
I do want to offer paypal on the website but I also admit that i'l tempted to never deal with them as from reading elsewhere its reasonable common for them just to freeze an account and you have to wait 180 before it can be retreived.
I am also uncertain if this decision actually affects my credit rating?
[HASHTAG]#paypalwankers[/HASHTAG]
I had a personal account with paypal and have been mostly buying using their platform as a payment way.
A couple of months ago I designed a website as a part time way of making a few extra quid. I put my items on ebay and sold 2 items (both over £1200). This put me over the paypal 'fraud limit' whereby they require additonal information..which is fine.
I also heard about paypal now app (which would enable me to take payments immediately if I was with the customer). I entered the website address here which I didnt totally understand put my account as a business account(my ignorance so cant blame paypal)
So paypal limited my account, called them and sent them the ID information requested-They then lifted the limitation.
Fast forward 3 weeks (and no further transactions) and the limitiation was back on. Called them and they said it was because the driving licence ID was dark/bad scan and to upload a different ID form (PS: Yes I called Paypal and spoke to 2 agents-so I wasnt being scammed by someone looking my ID HA)
So I gave them all the info requested, was polite with them and explained the situation and told them if I have messed up here with the personal/business acount I will upgrade. They said no this is all we need.
1 week later I received another email from them saying I was a high risk to them and they want to end ' our relationship'.
Called them again and requested it be escalated to the appeals board and also supplimented this call with an email explaining the completely innocent perceived 'mistake' I may have made.
Received email one week later saying it had been reviewed and their decision stands.
COMPLETE WANKERS!
They have effectively cut off various payment and sales revenues for me- i.e my ebay account is effectively useless now as i cant sell using it.
My woocommerce website had paypal as the main payment source. I know there is google wallet as an option but my customers are familiar with paypal and feel more comfortable using this method.
Has anyone else had this issue and if you encountered the same as the above and were able to get the paypal reinstated I'd love to hear how.
Its amazing how 1 decision can affect your business (which I guess is what MJ says about having control.
I do want to offer paypal on the website but I also admit that i'l tempted to never deal with them as from reading elsewhere its reasonable common for them just to freeze an account and you have to wait 180 before it can be retreived.
I am also uncertain if this decision actually affects my credit rating?
[HASHTAG]#paypalwankers[/HASHTAG]
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