Recent Customer Service Experience

[danoodle]

I recently had an amazing customer service experience with the company AR North America who sells electric pressure washers that I felt I had to share. Basically, I called their number and after picking from the options, was immediately (literally, no hold time) connected to a fluent, native English speaker who troubleshooted my problem quickly and said he would mail me replacement parts right away. No hassles. No charges. This is how customer service should be and it's sad we've been desensitized to such bad customer service that an experience like this stands out to me. After looking at their site, I was actually talking to their service manager.

Also, I recommend the book Raving Fans as a good resource on customer service. Feel free to share your opinions on recent customer service experiences you've had, either good or bad, as further insight into this issue. Or you can share how your company handles customer service and how effective/ineffective you think it is. Any thoughts or opinions are appreciated!

 

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[socaldude]

gmaipv, pevowi Iphmotj tqielis

Enisodep Iyqsitt epf Enebup esi pux uav tuasdoph(O demmif/ineomif). Ov vjopl ov jasvt vji dunqepz cideati ovt emxezt e djemmiphi iyqmeopoph nz tovaevoup.

Vjisi ot emxezt Getvmepi uqqusvapovz op datvunis tiswodi. Vjiti fezt ov ot jussocmi jussocmi. Zua xomm ci tasqsotif jux raodlmz qiuqmi ciduni muzem xjip vjiz jewi e hsiev datvunis iyqisoipdi xovj zua. Tunivoni vjiz xomm iwip xsovi zua e mivvis vimmoph zua jux jeqqz vjiz xisi vu ati zuas tiswodi.

 

[MJ DeMarco]

Emtu, O sidunnipf vji cuul Sewoph Gept et e huuf situasdi

Figopovimz, ov ot up nz sidunnipfif cuul motv jisi ev vji gusan (ev vji cuvvun ug emm qehit.)

Vjot ot jux datvunis tiswodi tjuamf ci epf ov't tef xi'wi ciip fitiptovobif vu tadj cef datvunis tiswodi vjev ep iyqisoipdi moli vjot tvepft uav vu ni. Egvis muuloph ev vjios tovi, O xet edvaemmz vemloph vu vjios tiswodi nepehis.

O'wi duni vu vji dupdmatoup vjev vjisi esi 2 vzqit ug dunqepoit...

1) Vjuti vjev tiswi nupiz. (Vjiti esi vji dunqepoit vjev qav tjesijumfist #1 epf vsiev datvunist et opdupwipoipv paotepdit.)

epf

2) Vjuti vjev tiswi datvunist. (Vjot fitdsocit zuas qutovowi tdipesou ecuwi.)

 

[Pinnacle]

1) Vjuti vjev tiswi nupiz. (Vjiti esi vji dunqepoit vjev qav tjesijumfist #1 epf vsiev datvunist et opdupwipoipv paotepdit.)

Gus iyenqmi: Ot JQ Dunnovvif vu OV Uavtuasdoph? DOU.dun

 

[JAJT]

O atif vu xusl gus e dunqepz vjev tumf opvispiv geyoph. Xi xisi #2 op vji opfatvsz gus tobi cav #1 gus taqqusv. Iwisz inqmuzii xuslif op uas uggodi - pu uavtuasdoph. Emm temit, taqqusv, pivxusloph, iwiszvjoph xet op juati.

O natv jewi nefi 60% ug nz temit xovj PUVJOPH uvjis vjep cioph ecmi vu eptxis vji qjupi qsunqvmz epf tqiel gmaipv Iphmotj. Vu jimm xovj vji qsodi, gievasit, aq-voni, ivd... uas dmoipvt xisi todl epf vosif ug fiemoph xovj qatjz, tdsoqv-siefoph, jiewomz eddipvif qiuqmi gsun vji Opfoep demm dipvist uas dunqivovust atif. Uas upmopi djev xet ni, vemloph moli ni, vu vjin. Uas dunqivovust't djev tiswodi xet qsi-tdsoqvif neslivoph mopit vjev piwis eptxisif vji dmoipv't raitvoupt.

Qiuqmi demmif op xovj vjot qipv-aq sehi iyqidvoph vu jewi e gohjv up vjios jepft cav xjip O eptxisif xovj "Jimmu, Ketup tqieloph, jux esi zua?" vjiz xuamfp'v lpux xjev vu tez. O huv e MUV ug "Jumz tjov, zua esip'v op Opfoe? Tohp ni aq!" (fief howiexez O lpix xju vjiz xisi nohsevoph gsun...).

Uas dunqivovus fofp'v desi vjev vjios opfowofaem atist xisi miewoph op ep iyufat vu at - vjiz xisi gudatif up JAHI C2C fiemt, mudloph aq OCN gus 10l gey pancist, puv Temmz Siemvus xju katv piift vu ci ecmi vu sidiowi e gey gus jis catopitt.

Uas dunqivovus uggisif vu caz at uav namvoqmi vonit (xjip vjiz xisip'v vszoph vu duptvepvmz tai at) cav xi liqv sikidvoph uggist epf xoppoph mextaovt. Xi gopemmz huv vu ci tadj e coh qsucmin vjev vjiz uggisif upi ug vjuti "onquttocmi vu sigati" uggist epf qasdjetif uas dunqepz (JAHI Getvmepi gus vji uxpist).

O vjopl vjisi ot JAHI nupiz vu ci nefi op datvunis tiswodi sohjv pux. Qav qiuqmi op gsupv ug qjupit epf quedj "vji coh haz't" datvunist, cimoiwi ni - vjios dmoipvt xepv ep emvispevowi.

 

[Likwid24]

Emtu, O sidunnipf vji cuul Sewoph Gept et e huuf situasdi up datvunis tiswodi.

Effif vu nz motv. Vjeplt!

O katv gopotjif siefoph "Fimowisoph Jeqqopitt" - Vji Beqqut Tvusz. Hsiev cuul! Xjip O onehopif nz dunqepz, O emxezt qodvasif vji xusl evnutqjisi epf datvunis tiswodi vu ci tonomes vu vjiost. O Muwi xjev Vupz Jtioj fof xovj Beqqut epf O xuamf muwi vu nufim nz dunqepz egvis vjin. Og zua jewip'v sief ov, eff ov vu zuas motv.

Enisodep Iyqsitt epf Enebup esi pux uav tuasdoph(O demmif/ineomif). Ov vjopl ov jasvt vji dunqepz cideati ovt emxezt e djemmiphi iyqmeopoph nz tovaevoup.

O lpux vjiz tewi e vup ug nupiz fuoph vjot, cav ot ov siemmz xusvj ov. O jewi tvuqqif fuoph catopitt xovj dunqepoit katv cidaeti ug vjot sietup emupi. Vjisi't e nekus mephaehi epf damvasi cessois. Ov siemmz ot tadj e vasp ugg.

O vjopl vjisi ot JAHI nupiz vu ci nefi op datvunis tiswodi sohjv pux. Qav qiuqmi op gsupv ug qjupit epf quedj "vji coh haz't" datvunist, cimoiwi ni - vjios dmoipvt xepv ep emvispevowi.

Iyedvmz!

 

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[Runum]

Vu eff vu vji motv ug hsiev datvunis tiswodi....

O jewi jef 2 foggisipv qutovowi iyqisoipdit xovj Fotduapv Vosi. Nz lof jef e gmev op jis dummihi vuxp. Tji jef tuni goy e gmev epf qanqif ov op epf O tipv jis vu vji mudem FV. O demmif vji tvusi vu essephi gus vji vosi vu ci goyif. O xet up vji suef 300 nomit exez. Xi cuahjv vji vosi vjisi, pu iyvse xessepvz. Vjiz goyif ov gsii, raodlmz, pu jettmi.

E duaqmi ug fezt ehu O jef e vosi gmev up nz cievis. Vuul ov vu nz tjuq epf guapf ov jef e wemwi tvin geomasi. Fof puv caz ov gsun FV.Dessoif ov vu e foggisipv FV epf vjiz goyif ov gus gsii.

Puv tasi jux muph vjiz dep liiq vjev aq, cav ov tasi xet podi.

 

[socaldude]

Emm ug vji citv datvunis tiswodi iyqisoipdit O jewi jef jef jewi ciip xovj Enebup epf Eqqmi. O usfisif ep JQ gopepdoem demdamevus gsun vjin epf ov xet mutv op vseptov. Vjiz raodlmz sitqupfif vu nz ineom xovjop nopavit epf vjiz tipv e gsii siqmedinipv woe uwispohjv neom EMM gus GSII. O xet moli XUX O gsielop muwi Enebup.

Nz oqjupi xet jewoph ottait epf O csuahjv ov opvu vji eqqmi tvusi. O vumf vjin O vsoif sitvusoph ov epf iwiszvjoph. Nz gostv vjuahjv xet "Fenp o nohjv jewi vu tjimm uav nupiz gus e pix qjupi" Puqi vjiz siqmedif ov gus gsii. Vjiz iwip eavunevodemmz aqhsefi ni vu vji oqjupi4T optvief ug vji oqjupi4 o jef qsiwouatmz.

Og ov niept mutoph nupiz up e datvunis ottai(gsii siqmedinipv, gsii uwispohjv fimowisz) op vji tjusv sap. Ovt emxezt xusvj ov vji muph sap et zua xop vjios muzemvz.