Iwokeup
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FASTLANE INSIDER
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Solid show this weekend. Wish that there could have been more in-depth discussion about how they turned the customer service and employee happiness credos into improved bottom line. Also would have appreciated more discussion about how turning from a commission-based sales incentive to "no haggle" impacted
* Their bottom line (so did they switch from a model maximizing their per-unit revenue to a "let's lower our margin but make it up in volume" approach?)
* Sales associate retention and happiness
Keep 'em coming, man
* Their bottom line (so did they switch from a model maximizing their per-unit revenue to a "let's lower our margin but make it up in volume" approach?)
* Sales associate retention and happiness
Keep 'em coming, man
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