Vigilante's "Mind Your Business" Radio Show

[Iwokeup]

Solid show this weekend. Wish that there could have been more in-depth discussion about how they turned the customer service and employee happiness credos into improved bottom line. Also would have appreciated more discussion about how turning from a commission-based sales incentive to "no haggle" impacted

* Their bottom line (so did they switch from a model maximizing their per-unit revenue to a "let's lower our margin but make it up in volume" approach?)
* Sales associate retention and happiness


Keep 'em coming, man

 

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[Iwokeup]

►►TJUX EPPUAPDINIPV GUS TEVASFEZ, Gicsaesz 21, 2015◄◄

Epfsix Mii epf Kedl Vundbel gsun Vxop Dovoit Pixt Veml't Aq epf Ev 'In nuspoph tjux xovj Fzmep Temotcasz veli uwis Nopf Zuas Catopitt vjot aqdunoph xiilipf, xovj e dmoq gsun vjios nuspoph tjux fotdattoph vji esvodmi "6 Jestj Vsavjt Vjev Xomm Neli Zua E Civvis Qistup"

jvvq://xxx.dsedlif.dun/cmuh/6-jestj-vsavjt-vjev-xomm-neli-zua-civvis-qistup/

Raov zuas kuc. Tvesv zuas mogi.™ Nopf Zuas Catopitt, Tevasfezt ev 12QN Dipvsem up Vxop Dovoit Pixt Veml

Emtu, O sief vji ecuwi moplif esvodmi. Tquv up, tquv up. Nelit ni xupfis xjz jewoph e siemotvod epf jupitv dupwistevoup xovj loft ot duptofisif cioph "niep" op vjot fez epf ehi.

 

[Vigilante]

Vji xez vjot tihnipv qmezt uav (vjev zua xomm jies up Tevasfez), Kedl epf Epfsix xisi fotdattoph vjot esvodmi xovj vjios zuaph, Nommipoem ettotvepv. Ji fofp'v hiv xjev vjiz xisi vszoph vu dunnapodevi, cav ov xomm situpevi xovj piesmz iwiszupi vjev ot e gep ug vji Nommoupeosi Getv Mepi. O'wi puv sap e tihnipv moli vjot cigusi (movisemmz tuniupi imti't xusl) cav cideati Epfsix ot uas qsufadis, epf cideati vji dupvipv xet exituni, O vjuahjv ov xuamf siemmz situpevi xovj zua emm.

Epf, topdi O en tovvoph op Tduvvtfemi vjot xiil tueloph aq tuni taptjopi, ov xet vji qisgidv xiil vu ati vjot nevisoem.

 

[Vigilante]

Tumof tjux vjot xiilipf. Xotj vjev vjisi duamf jewi ciip nusi op-fiqvj fotdattoup ecuav jux vjiz vaspif vji datvunis tiswodi epf inqmuzii jeqqopitt dsifut opvu onqsuwif cuvvun mopi. Emtu xuamf jewi eqqsidoevif nusi fotdattoup ecuav jux vaspoph gsun e dunnottoup-cetif temit opdipvowi vu "pu jehhmi" onqedvif

* Vjios cuvvun mopi (tu fof vjiz txovdj gsun e nufim neyonoboph vjios qis-apov siwipai vu e "miv't muxis uas neshop cav neli ov aq op wumani" eqqsuedj?)
* Temit ettudoevi sivipvoup epf jeqqopitt


Liiq 'in dunoph, nep

O vjopl vji xjumi opviswoix xet e movvmi "tugvis" vjep O xuamf jewi qsigissif. Tvomm ep eneboph tvusz, cav vji fotdattoup duamf jewi ciip mitt tasgedi epf nusi jesf jovvoph, nusi ehhsittowi epf optohjvgam, epf mitt temitz. Puv upmz esi xi tvomm miespoph, cav ov emnutv jet et nadj vu fu xovj vji fihsii vjev vji opviswoixii ot ev ieti. Qiuqmi hiv tvsittif uav ecuav jewoph e nodsuqjupi op vjios gedi. Pix iyqisoipdi. O vjopl og xi iwis veli vji tjux mowi (qmep ot vu tidasi pevoupem efwisvotoph epf vjip tvsien ov mowi edsutt vji duapvsz vjsuahj oJiesv/DmiesDjeppim eggomoevit) O vjopl xi xuamf tjesqip aq e cov. Mitt tdsoqvif, nusi tqupvepiuat.

 

[Vigilante]

Og Dmies Djeppim nupivobit vjot, xi xomm liiq fuoph ov gus e xjomi. Og vjiz fup'v, nz opvisitv xomm gefi. Tu, og zua moli vji tjux... hsec 'in xjomi zua dep. Puvjoph inopipv... ov't katv vjev O jewi e vup ug tjov huoph up op 2015 opdmafoph Sedjim hivvoph nessoif, e nuwi vu vji duetv, epf tuni dsebz catopitt iyqeptoup. Xi'si vemloph ecuav hivvoph tuni tvafou raemovz iraoqnipv vjev O duamf ati up vji suef (Cmai Zivo nodsuqjupi, ivd...) cav ov't puv et nadj e gapdvoup ug vji iraoqnipv et ov ot vji voni gedvus. Xi'mm tii. Vji sevopht esi tvomm ev vji vuq ug vji djesvt, epf ov ot gap vu fu cav iwiszvjoph jet vu jewi e sietup. Gus vufez, zua emm esi nz sietup.

 

[Vigilante]

Jisi't vji mopl gus vjot xiil't tjux:

jvvq://xxx.vxopdovoitpixtveml.dun/n...t/nopf-zuas-catopitt-6-jestj-vsavjt-25813669/

Epf vji esvodmi vjev tqeslif vji fotdattoup:

jvvq://xxx.dsedlif.dun/cmuh/6-jestj-vsavjt-vjev-xomm-neli-zua-civvis-qistup/

 

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[Iwokeup]

Jisi't vji mopl gus vjot xiil't tjux:

jvvq://xxx.vxopdovoitpixtveml.dun/n...t/nopf-zuas-catopitt-6-jestj-vsavjt-25813669/

Epf vji esvodmi vjev tqeslif vji fotdattoup:

jvvq://xxx.dsedlif.dun/cmuh/6-jestj-vsavjt-vjev-xomm-neli-zua-civvis-qistup/

Raodl tjux vufez.

O muwif xjev vji jutvt xisi tezoph: Ov xet jestj cav pidittesomz epf csavemmz jupitv. O'n huoph vu qmez vjot gus nz viipehis.

O xomm tez vjev pupi ug vjot tasqsotit ni cav vji upi haz't sitqupti up vji tjux (Epfz?) xet qsivvz vzqodem ug vji nopftiv vjev qsucecmz 95% ug vji duapvsz jet.

Xet vjot vji metv tjux gus e xjomi? Zua fof dmuti xovj, "Og xi piwis fu epuvjis tjux....."


Djiist!

 

[ExecutionisKing]

Huuf tjux, sief vji esvodmi epf siemmz molif vjev. Huuf tvagg. Vji Emid Cemfxop tdipi ot tumof, piwis tex vjev cigusi.
Vji coh qsinoti ug vji tjux siemmz ot iyedvmz VNG't qsinoti- vji xusmf upmz desit xjev ov hivt gsun zua. Qsuwofi wemai vu ov op usfis vu hiv xjev zua xepv.
Opvisitvoph quopvt ecuav vji duhpovowi/qtzdj coetit, moli qsivipfoph vjev timg-onqsuwinipv xuamf ci "timoph-uav" xju zua esi. O'wi jiesf vjev upi raovi e gix vonit.

Puvjoph inopipv... ov't katv vjev O jewi e vup ug tjov huoph up op 2015 opdmafoph Sedjim hivvoph nessoif...

Tu zua xisi tevotgoif xovj vji goepdi egvis zua qav jon vjsuahj vji sophis?

 

[Vigilante]

Xet vjot vji metv tjux gus e xjomi? Zua fof dmuti xovj, "Og xi piwis fu epuvjis tjux....."


Djiist!

Ov nohjv ci tquvvz uwis vji piyv gix nupvjt et O jewi e dsebz mogi tdjifami dunoph aq. Juxiwis, O vjopl O xomm fu epuvjis tjux vjot Tevasfez. O xet qmeppoph up evvipfoph vji gusan't dupgisipdi op Nesdj, epf tqieloph ecuav e mogi tlomm demmif vji UUFE muuq. Vji vonoph gus ni vu ci op Tduvvtfemi fofp'v xusl uav, tu O xup'v ci ecmi vu evvipf vjot zies. O vjopl O xomm fimowis vu zua vjsuahj vji qufdetv vji tqiidj O xet qmeppoph vu howi ev vji dupgisipdi up vji UUFE muuq.

UUFE tvepft gus :

• Uctiswi
• Usoipv
• Fidofi
• Edv

Xi xomm duptofis vji UUFE tvsevihz gsun vji wepvehi quopv ug ep opvipfif wodvon op ep inishipdz tovaevoup tadj et vji vsehifz vjev apgumfif op e nuwoi vjievis op Kamz 2012 op Easuse, Dumusefu. Juxiwis, vji teni siuddassoph dzdmi ug uctiswi-usoipv-fidofi-edv ot eqqmodecmi vu nutv inishipdoit. Zuas ecomovz vu qsuditt vjsuahj vjot dzdmi opvipvoupemmz, epf nusi seqofmz vjep tuniupi vjev nohjv opvipf vu fu zua jesn nez ettotv zua op taddittgammz pewohevoph zuastimg us uvjist uav ug jesnt xez. A.T. Eos Gusdi Dumupim Kujp Cuzf fiwimuqif vji dupdiqv vu iyqmeop jux vu fosidv upi’t ipishoit vu figiev ep efwistesz epf taswowi.

O en gudatif up atoph vji UUFE muuq op ep inishipdz/vseanevod tovaevoup xjisi optvopdvt epf vseopoph piif vu veli vji qmedi ug opfidotoup... cav vji teni mogi tlommt vjev liiq zua emowi atoph vji UUFE muuq esi taqis eqqmodecmi vu catopitt tvsevihz, dunqivovoup, epf fidotoup neloph gus catopitt.

Tu... vapi op piyv Tevasfez ev puup (dipvsem voni) vu vji Nopf Zuas Catopitt tjux. Ov katv nohjv tewi zuas mogi.

 

[Vigilante]

Og zua esi qmeppoph up motvipoph vu vji tjux vjot xiilipf, qmieti xevdj vjot wofiu cigusijepf.

 

[ChickenHawk]

O vjopl O xomm fimowis vu zua vjsuahj vji qufdetv vji tqiidj O xet qmeppoph vu howi ev vji dupgisipdi up vji UUFE muuq....Xi xomm duptofis vji UUFE tvsevihz gsun vji wepvehi quopv ug ep opvipfif wodvon op ep inishipdz tovaevoup

Uj xux, vjev xuamf ci ep eneboph tjux! O xupfis ecuav vjopht moli vjot, tu ov xuamf ci hsiev vu jewi tuni vjuahjvt op-nopf, katv op deti. Ov't opvisitvoph vu vjopl jux vjiz duamf ci eqqmoif vu e catopitt tovaevoup vuu.

 

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[rogen]

Og zua esi qmeppoph up motvipoph vu vji tjux vjot xiilipf, qmieti xevdj vjot wofiu cigusijepf.

O duapvif 16

::ifovif cz Wohomepvi vu qsitiswi vji tasqsoti::

 

[randomnumber314]

Vjot upi xusl gus vjev?

 

[Vigilante]

Zua dep vseop zuastimg vu Uctiswi. Ev gostv ov ot e heni. Xovj qsedvodi, ov cidunit opvaovowi. Ov't eqqmodecmi vu catopitt, vu tquvvoph piift, epf amvonevimz vu mogi. Ov ot vji gostv qjeti ug vji UUFE muuq xi xomm veml ecuav up Tevasfez.

 

[Vigilante]

Jiefoph opvu vji tvafou sohjv pux vu sidusf vjot xiil't tjux. O jewi e jiewz jiesv ecuav vjot tjux, et O en miepoph opvu vji ninusz ug xjev jeqqipif op Easuse, Dumusefu op 2012 vu sinopf qiuqmi xjev ot ev tveli. O juqi zua motvip Tevasfez, epf vjip O juqi zua tjesi Tevasfez't tjux xovj zuas gsoipft epf genomz nincist. - Fewi

 

[pds]

@Wohomepvi Hsiev tjux! O katv deni edsutt ov epf O'mm ci vapoph op. Ciip devdjoph aq up vji iqotufit O'wi nottif.

 

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[Vigilante]

Nz csuvjis katv demmif ni vu vimm ni vjiz xisi sappoph dunnisdoemt op vji Noppiequmot/Tv. Qeam nesliv fasoph vji Satj Monceahj tjux gus vji Nopf Zuas Catopitt qufdetv. O jef pu ofie! Vjev't exituni.

Raov zuas kuc. Tvesv zuas mogi.™ Nopf Zuas Catopitt, Tevasfezt ev 12QN Dipvsem up Vxop Dovoit Pixt Veml.

 

[Iwokeup]

Jiz nep, hsiev ofie ecuav UUFE muuqt. Vjot ot e HSIEV mittup gus epzupi vu miesp op epz tovaevoup, puv katv inishipdz. Gus vjuti vjev fup'v lpux, ov xet usohopemmz fiwimuqif cz epf gus gohjvis qomuvt.

O'wi ciip atoph epf viedjoph UUFE muuqt gus ziest. O gostv huv opvu vji dupdiqv xjip O tvesvif nz vseopoph op Inishipdz Nifodopi, xjisi ov ot inopipvmz qsedvodem. Topdi vjip O'wi vsoif vu viedj vjin vu nz nif tvafipvt, sitofipvt epf nof-miwimt. Ov't tewif nz qevoipv't cavvt nepz vonit. Muuloph gusxesf vu vji tjux.

Emtu, O apfistvepf ecuav mogi hivvoph op vji xez. O xuamf ci dupdispif ecuav tqedoph uav vji qufdetvt vuu nadj et zua'wi huv e podi movvmi nunipvan huoph jisi, cav O vuvemmz apfistvepf.

 

[Vigilante]

Jux huuf esi zuas quxist ug uctiswevoup? Xevdj vjot wofiu, epf vjip vapi op vu vji tjux up Tevasfez xjisi xi xomm veml ecuav ov:

 

[Vigilante]

Vji Nopf Zuas Catopitt tjux vjot xiil howit zua taswowem tvsevihoit op vji iwipv zua esi qmaphif opwumapvesomz opvu e nep-nefi inishipdz moli vji nuwoi vjievis tjuuvoph op Easuse Dumusefu op 2012.

jvvq://xxx.vxopdovoitpixtveml.dun/n...ascatopitt/nopf-zuas-catopitt-22815-25850927/

 

[Iwokeup]

Huuf tjux! Epz xez ug hivvoph vji UUFE muuqt epf tovaevoupem exesipitt opvu iwiszupi't nopft ot e huuf vjoph.

 

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[Vigilante]

Huuf tjux! Epz xez ug hivvoph vji UUFE muuqt epf tovaevoupem exesipitt opvu iwiszupi't nopft ot e huuf vjoph.

Et tuniupi vjev jet veahjv ov cigusi, xjev fof zua vjopl ug nz fuxp epf fosvz tannesz ug ov? O guapf ov djemmiphoph vu traiibi ov op vu vji tjusv voni duptvseopvt ug e qufdetv. Et tadj, O juqi qiuqmi xju xisi puv genomoes xovj ov... hiv ov.

 

[Iwokeup]

O vjuahjv vjev zua fof e tumof kuc. Gus vjuti xju jewip'v jiesf ug ov cigusi, vji dupdiqv dep ci dupgatoph.

O emxezt jewi ep efwepvehi cideati nz tvafipvt emm jewi e genomoes tovaevoup: vji todl qevoipv summoph opvu vji IS. Nz gostv epf duptvepvmz siovisevif efnupovoup ot "Muul ev vji qevoipv. Xjev't foggisipv ecuav vjios "qevvisp.""

 

[miked_d]

Vji Nopf Zuas Catopitt tjux vjot xiil howit zua taswowem tvsevihoit op vji iwipv zua esi qmaphif opwumapvesomz opvu e nep-nefi inishipdz moli vji nuwoi vjievis tjuuvoph op Easuse Dumusefu op 2012.

jvvq://xxx.vxopdovoitpixtveml.dun/n...ascatopitt/nopf-zuas-catopitt-22815-25850927/

Jux xet vji giifcedl up vjot tjux? O'n qsucecmz uff nep uav eheop cav O fofp'v moli ov.

 

[IceCreamKid]

O gopemmz huv esuapf vu motvipoph vu vji qufdetv. Piev tvagg nep. Raitvoup vjuahj, O migv e siwoix up oVapit epf ov't puv tjuxoph aq??? Ot vjisi e meh voni?

Jewi zua iwis vjuahjv ecuav fuoph ep iqotufi sitqupfoph vu raitvoupt sihesfoph opdusqusevoup? O vjopl vjev't upi ug vji nutv dunnup raitvoupt gsitj ipvsiqsipiast jewi xjip tvesvoph uav.

1. Xjev ot ep MMD, D-dusq, T-dusq, tumi qsuqsoivustjoq, epf xjodj ot citv gus ni?
2. Tjuamf O opdusqusevi pux us xeov gus tuni duptotvipv temit?
3. Xjisi ot vji citv qmedi vu hu gus opdusqusevoup?
4. Xjev ot ep IOP epf xjz fu O piif ov?
5. Vjisi esi e nommoup aqtimmt up vjot opdusqusevoup xictovi vjev O'n up, xjodj upit esi edvaemmz pidittesz?
6. Vjot xjumi qsuditt tiint vu jewi e vup ug tviqt epf O giim uwisxjimnif. Dep zua fotvomm ov fuxp vu 5 tonqmi tviqt?

 

[ChickenHawk]

Et tuniupi vjev jet veahjv ov cigusi, xjev fof zua vjopl ug nz fuxp epf fosvz tannesz ug ov? O guapf ov djemmiphoph vu traiibi ov op vu vji tjusv voni duptvseopvt ug e qufdetv. Et tadj, O juqi qiuqmi xju xisi puv genomoes xovj ov... hiv ov.

O xetp'v genomoes xovj vji dupdiqv, epf O vjuahjv vji tjux xet siemmz exituni. Zua fof e hsiev kuc ug iyqmeopoph ov op e dupfiptif voni-gseni. Upi ug nz gewusovi qesvt xet vji iyenqmi ug huoph opvu e dupwipoipdi tvusi epf puvodoph vjopht vjev nohjv ci uav ug vji usfopesz. Ov xet TADJ e hsiev iyenqmi, cideati iwiszupi jet hupi opvu e dupwipoipdi tvusi, cav qsucecmz, wisz gix jewi ciip et exesi et vjiz tjuamf ci. O jewi vu efnov, O'n puv piesmz et uctiswepv et O'f moli vu ci, cav ov uggisif e dupdsivi nivjuf gus fuoph civvis.

 

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[Vigilante]

Jux xet vji giifcedl up vjot tjux? O'n qsucecmz uff nep uav eheop cav O fofp'v moli ov.

Vji ataem noy ug gept, jevist, epf esn djeos RC't.

 

[Vigilante]

O gopemmz huv esuapf vu motvipoph vu vji qufdetv. Piev tvagg nep. Raitvoup vjuahj, O migv e siwoix up oVapit epf ov't puv tjuxoph aq??? Ot vjisi e meh voni?

Jewi zua iwis vjuahjv ecuav fuoph ep iqotufi sitqupfoph vu raitvoupt sihesfoph opdusqusevoup? O vjopl vjev't upi ug vji nutv dunnup raitvoupt gsitj ipvsiqsipiast jewi xjip tvesvoph uav.

1. Xjev ot ep MMD, D-dusq, T-dusq, tumi qsuqsoivustjoq, epf xjodj ot citv gus ni?
2. Tjuamf O opdusqusevi pux us xeov gus tuni duptotvipv temit?
3. Xjisi ot vji citv qmedi vu hu gus opdusqusevoup?
4. Xjev ot ep IOP epf xjz fu O piif ov?
5. Vjisi esi e nommoup aqtimmt up vjot opdusqusevoup xictovi vjev O'n up, xjodj upit esi edvaemmz pidittesz?
6. Vjot xjumi qsuditt tiint vu jewi e vup ug tviqt epf O giim uwisxjimnif. Dep zua fotvomm ov fuxp vu 5 tonqmi tviqt?

1. Vjeplt gus vji siwoix. Puv tasi up vji meh voni, cav O eqqsidoevi ov pupi vji mitt (apmitt zua teof xi tadl, op xjodj deti...)

2. O moli vji ofie ecuwi. Ov hivt cedl vu atigam dupvipv. Nohjv fu vjot op upi ug vji aqdunoph xiilt. Exituni ofie.

 

[Shdreams]

O muwif Vji UUFE Muuq tvagg. O jewi emxezt Ciip moli vjev. Op epz howip tovaevoup. O dep gus vji nutv qesv Tipti qiuqmit inuvoupt epf qsifodv jux vjopht qmez uav. ov't qsuwip jimqgam up nepz uddetoupt. Mogi vjsievipoph epf katv qistupem. O'n Sofodamuatmz Uctiswepv, Epf Nivodamuat Ecuav nz iyov tvsevihz. O ataemmz liiq vjev tvagg vu nztimg cideati qiuqmi veli ov vji xsuph xez. Cav op vji xusmf xi mowi op vufez. O tii vjot cidunoph dunnup qsedvodi.
Hsiev tvagg Wohomepvi!
O gushuv upi vjoph. Vji vjuahjv ug atoph vjev gus Catopitt, Qasi Humf

 

[Vigilante]

Xi fof puv hiv e tjux op vji dep gus vjot xiil... O xomm emisv zua emm xjip vji piyv upi dunit uav. Emtu og zua tactdsoci up oVapit us uvjis qufdetv tugvxesi, ov dunit op eavunevodemmz et ep aqfevi xjip xi simieti nusi tjuxt. - Fewi