amp0193
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I just wanted to share with you the head-banging frustration of this morning, which will show you just how much opportunity there is out there to destroy your competition... if you just answer the damn phone.
I have a product, and I need to get some required government testing done. The government website lists 20 labs that are certified to do this testing.
Of the 20 labs I called:
This is the 80/20 principle in action.
Is your business in the 80% or the 20%?
I have a product, and I need to get some required government testing done. The government website lists 20 labs that are certified to do this testing.
Of the 20 labs I called:
- 9 went to voicemail
- 3 said they would call me back (they didn't)
- 2 said to email them my inquiry, and they would email me back (they didn't)
- 1 said to email them my inquiry, and when they responded, they asked for the info that I already had included in the first email.
- 1 said to email them my inquiry, and someone responded 2 hours later saying that someone else would respond in 1-2 business days.
- 1 said to email them my inquiry, and someone would respond in 1-2 business days.
- 1 said to call back at a quarter past 1 because everyone was at lunch. (I didn't)
- 2 gave me a quote over the phone, and emailed me an application form within 5 minutes of phone call
This is the 80/20 principle in action.
Is your business in the 80% or the 20%?
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