No offense, but you're worrying about the wrong thing. I did my first 1000 calls with nothing but a 5$ Skype subscription and an Excel sheet.What CRM are you using? I was looking at Base. Salesforce Is too much for what I need.
Why think about a CRM before you have actual customer relations to manage? That's like getting a baby buggy without your wife being pregnant.
Regardless, I don't have enough experience to judge whether I ended up with a good product. But @Denim Chicken has been kind enough to give a few recommendations here if you're still interested.
For the cold emails: Do you know if there the personal or work email?
I get my leads from the Yellow Pages, so I'm fairly certain that I exclusively have business addresses.
Good luck!
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