My Dad and one of my best friends own tradesmen service businesses. They get 20 calls a day sometimes and they will be in a ceiling, on a roof, under a house, have wires they are trying to screw into something etc when the phone rings. They HATE getting calls and are always booked out lol.Not responding to sales enquiry. They better be fully booked.
I think the reverse is more likely to be true. There has been so few enquiry that they totally forget about watching the communication channel for sales enquiry. If my business phone didn’t ring or receive text for 2 months It would not be surprising if there were five streak days I didn’t bother to look at it at all. That’s human nature. I might be spamming ads elsewhere but not looking at the phone.
That’s why I never have a separation of business number/ personal number. Most of the time I carry my laptop around even I am with friends on a nights out for dinner. I can generate a quote anytime when someone texts me. Most of the time I text the prospects that I will get back to them with the quote once I reach home, so technically I don’t need my laptop with me but I always feel safe when it is with me knowing that I have the ability to generate the quote immediately.
I think it boils down the accepted dogma of work-life separation, and anyone who argues against that will be deemed as “cruel” or “inhumane”. The people who didn’t respond are not lazy. They are just like everyone else drawing a boundary between work and personal life.
There is no reason/scenario that you will not see the message if it gets into your phone, into your personal space.
They refuse to use an answering service though. Weirdos.
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