The introduction

[Lachie]

Hello Fast lane forum,

My name is Lachlan and I’m 18, looking to get out of the slow lane. I currently work in customer service full time, which I feel like is my only strength. I seem to notice there is a massive gap in how a customer feels about a company, they don’t feel appreciated or valued even though they might already be a customer. Exploring a variety of ideas, this is the major thing that comes to mind that business do very wrong. Just unsure about how to commercial and monetise that skill. If you have any customer service questions let us know too

Thanks lachlan

 

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[Vamsi Interviews]

Hello Fast lane forum,

My name is Lachlan and I’m 18, looking to get out of the slow lane. I currently work in customer service full time, which I feel like is my only strength. I seem to notice there is a massive gap in how a customer feels about a company, they don’t feel appreciated or valued even though they might already be a customer. Exploring a variety of ideas, this is the major thing that comes to mind that business do very wrong. Just unsure about how to commercial and monetise that skill. If you have any customer service questions let us know too

Thanks lachlan

Hey Lachlan, welcome! My name is Vamsi. I've worked a few customer service/support jobs as well. I definitely found that it was a very impactful role. The way I interacted with customers could be the difference between them choosing to refund a product or buy something else instead.

If you see a gap in the current business you're working at where customers don't feel well supported, you could definitely consider bringing that up with someone who owns a stake in the business. Personally, I would want to hear that information from people working on the front lines of the business. It's valuable because someone working higher up might not have the opportunity to interact with customers 1 on 1 that often like you get to do every day.

What are the main steps you think the business could take to improve their customer service? If you have expertise in that area, perhaps you could consider acting as a customer service consultant, and treat this current problem situation as an opportunity to exercise that muscle and see how much value you could add.

 

[Lachie]

Hey Lachlan, welcome! My name is Vamsi. I've worked a few customer service/support jobs as well. I definitely found that it was a very impactful role. The way I interacted with customers could be the difference between them choosing to refund a product or buy something else instead.

If you see a gap in the current business you're working at where customers don't feel well supported, you could definitely consider bringing that up with someone who owns a stake in the business. Personally, I would want to hear that information from people working on the front lines of the business. It's valuable because someone working higher up might not have the opportunity to interact with customers 1 on 1 that often like you get to do every day.

What are the main steps you think the business could take to improve their customer service? If you have expertise in that area, perhaps you could consider acting as a customer service consultant, and treat this current problem situation as an opportunity to exercise that muscle and see how much value you could add.

Hi Vamsi,

Nice to meet you! I work for a very big corporation that deals in the financial markets. I’ve managed to get multiple compliments from customers which has gotten me noticed around the floor, I’ve some minor monetary supplementation as a reward for compliments that have been received in regards to my service. I’ve mentioned it previously, but as a big organisation it’s hard to implement. Good communicational skills, I think allow a good foundation for sales. I’m just unsure of way to monetise my skill and develop a productocracy so I can actually implement my knowledge from these MJ’s books as awesome customer service is a skew that I can capitalise on greatly. What do you atm? (Work wise)