I've actually had three successful shipments from them prior to this (it was the third that was uncured and led to this mess). This latest shipment was inspected, and actually failed the inspection, but only because I had sent incorrect size specifications, so I waived the failure and told my agent to ship.
The way it appears to have been arranged is that once it arrives in the US (I'm assuming Dallas), then the tracking numbers I've been provided will start showing tracking information. Basically, they shipped the product, and the Chinese middlemen in the States entered the tracking and shipping information via UPS, so I've got 21 verified tracking numbers for a UPS Ground shipment from Texas to my door that as yet shows no pick-up, which is not alarming at this point because the shipment should just be arriving in the next couple of days. The invoice did specify door to door, just not how it go from one door to another (my own failing there).
I started to get really worried this morning, but had a couple of non-rookies tell me that this isn't uncommon. I think the ultimate failure is my own - the previous shipments were half the size of this, and all went UPS Air Express door to door. Since my only specification was UPS, and the shipment was over double sized, which is pretty close to if not right at pallet size, I'm thinking they sent it air freight (my agent referred to it as "UPS Line") with the middleman providing the warehouse for the UPS ground shipment to be picked up. My agent said UPS quoted him 8-10 days before it landed in the US, so we're still at the tail end of that spectrum.
@Walter Hay is there a way to see if the company who I am purchasing from is who they say they are, and that my agent truly works for them?
The way it appears to have been arranged is that once it arrives in the US (I'm assuming Dallas), then the tracking numbers I've been provided will start showing tracking information. Basically, they shipped the product, and the Chinese middlemen in the States entered the tracking and shipping information via UPS, so I've got 21 verified tracking numbers for a UPS Ground shipment from Texas to my door that as yet shows no pick-up, which is not alarming at this point because the shipment should just be arriving in the next couple of days. The invoice did specify door to door, just not how it go from one door to another (my own failing there).
I started to get really worried this morning, but had a couple of non-rookies tell me that this isn't uncommon. I think the ultimate failure is my own - the previous shipments were half the size of this, and all went UPS Air Express door to door. Since my only specification was UPS, and the shipment was over double sized, which is pretty close to if not right at pallet size, I'm thinking they sent it air freight (my agent referred to it as "UPS Line") with the middleman providing the warehouse for the UPS ground shipment to be picked up. My agent said UPS quoted him 8-10 days before it landed in the US, so we're still at the tail end of that spectrum.
@Walter Hay is there a way to see if the company who I am purchasing from is who they say they are, and that my agent truly works for them?
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